Gateway - Everything Property Avis 1 455

We inherited Gateway as a management company when we bought our house. They are expensive, I have to pay a fee £500 to get the pack from them before I can sell.
Beware and put aside the fee so you don't get caught out!

Had an excellent experience. Phoebe responded promptly, also very helpful . Everything was sorted fast .
Many thanks .

Always helpful and prompt in responding to queries

Lottee who dealt with my concern was Very helpful and handled in a very professional and timely manner. Excellent service done by her. Thank you.

Gateway itself is a pain of a company to deal with - imagine bringing 2 bills due in the same month without any consideration. Either lack of empathy or lack of organisation or both. But thank God for staff like Naomi, who has some humane mind and handle issues professionally.

Great service by Naomi and the team. Very understanding of the personal circumstances and have been very accommodating. Thanks Ronak

I'd been trying to update some details for quite some time and Phoebe was really helpful and fast and now its all sorted.

I spoke with Phoebe Allan to explain there appeared to be a communications breakdown between Gateway and I. Phoebe conducted herself in a calm and professional manner and proved most helpful in resolving the issue.
I was pleasantly surprised at the level of service Gateway provides and I remain most grateful to the Company and especially to Phoebe
Thank you both very much
Brian Higgins
Salisbury

Beth was incredibly helpful with my query and resolved it immediately. She's a credit to the Gateway team

If there is an option for me to give more than 5 stars I would’ve done it, Omar has been very helpful and he is doing a great job here at Falcondale court, i am super happy he is always available with a smile on his face, everyone at our building love him.
THANK YOU OMAR.

This afternoon, I spoke with Rosie Croud estate manager at Gateway. Concerning an ongoing four year problem which needs to be addressed .She was very understanding and considerate towards me. She gave me reassurance that things would be dealt with promptly. She spoke kindly to me and sent me a pleasant reply.

Omar is doing a great job as our caretaker! He’s super helpful kind and respectful. He keeps the building to high standards and well-maintained, and is always friendly and helpful with wathever we need. His presence m really makes a difference in this Appartments

I have received excellent service from Grace Francis at this company. Thank you Grance for your professionalism and understanding.

£274. A massive increase this year, it’s unaffordable and residents are really unhappy.

We are having the wool pulled over our eyes!

£10.80 per household per year for postage. For 1 letter….

Absolutely disgusting.

Last time I reviewed them, their head of customer called me (without me requesting it or leaving my number with them) and threatened me with legal action. Keen to see the reply this time.

Claire provided excellent service. She was prompt, professional, and sorted out my payment plan agreement without any hassle

Omar is doing a great job as our caretaker! He’s kind, respectful, and very professional. He keeps the building clean and well-maintained, and is always friendly and helpful. His hard work really makes a difference.

Just had interaction with Purdey from Gateway via email.Very satisfied with the outcome.Keep up the good work

I would like to express my sincere appreciation for Omar and the excellent work he does in our building. He consistently maintains a very high standard and approaches his work with professionalism, care, and attention to detail.

We are very fortunate to have him, and his efforts are truly valued.

Omar the care taker is doing a fantastic job . Amazing man

Omar is professional in his job