Luxesmith Avis 163

I ordered a necklace for my son and within 24 hours of ordering it and showing it to my son, he let me know he didn't like it, so I emailed the company and although it had not been shipped out, they refused to cancel my order. Instead, they informed me that I had to wait to receive it, then send it back. It didn't make sense, until I received it and went to the post office to return it. It has to be returned to Liverpool, England! That means that it cost me $45, and to return it - I have to pay 38.00! I reached out to the company via email and have not heard back from them. I'm very disappointed with their customer service!

I’m very happy with the products I purchased. But for a brand that is trying to portray itself as handmade luxury, I was slightly disappointed to find the two items bought presented in a cheap little plastic bag inside its presentation box. An organza bag or a small velvet pouch would have got a five star review

Lovely necklace and arrived within 3 days.Grandauhter loves it.

Looked exactly as pictured

I had chosen one of your many products for my Sons Graduation and having it engraved.
When I received it which was prompt and well informed
My husband and I was thrilled with the quality and presentation and packing of the product.
Will re order again and wanted to say a thank you for great service and product .
Thank you so much for making our special day with our Son so memorable and happy for him and he wore it on the day with pride .

Product was ok but paid for quick delivery and still took 4 days ! Arrived on the day I needed it for a present!

I ordered on line.

The gift was smaller than I expected and the chain was too short so I had to buy another one.

My problem though, because I didn’t measure it properly.

I first got a ad on my phone about this company in December but not knowing of name I was dubious of dealing with them but needing a gift for my grandson I ordered a bracelet for him on Christmas eve, of course they were closed for Christmas so I heard nothing for several days so I text them and had a reply the next day telling me I would receive the bracelet shortly, I got the gift on 9th January it was lovely and very good quality and was very reasonably priced so I should never have worried about this company and I would certainly use them again. Thank you.

Excellent product choice, no pressure, good value handmade jewellery, very pleased with our purchase

Have purchased twice before, excellent items, excellent written sentiment also in gift box. Beautiful jewellery, beautiful price. Heartfelt gift. Will be purchasing more for different family members.

Beautiful product, I got this for my son and he was thrilled with it.
Arrived very quickly too!

Great communication. Lovely product. Fast delivery

Love gifts i orderd .was well kept informed all way

I ordered one day & it arrived the next.My Granddaughter loves it

I purchased a "To My Son" pendant from Luxesmith. He loved it! It was packaged in a nice box. Delivery was reasonably quick and I was kept up to date regarding this.

Was what it said and good delivery thanks.

Beautiful well made product presented in a lovely gift box with a lovely sentiment card .Would definitely recommend this company well packaged and quick delivery

"The pendants arrive quickly and well Packaged, these were purchased for my three sons for Christmas and everyone of them love the pendant and appreciate the sentiment in the verse. Would highly recommend."

This was a great product and came in time and in good condition - our great granddaughter was absolutely I love with it. Can thoroughly recommend this great company.