Luxesmith Avis 163

Hubby loved his necklace .. doesn't take it off.. ordering was easy and delivered when they said it would be .. would order again from them ..."

"Perfect for her Special 60th Birthday, thanks .
My Wife loves the necklace"

"I bought a gift for my husband for Christmas, the quality of the presentation box and the gift bag are very good quality and add that final touch to a beautiful gift, which my husband loves."

Item purchased was as advertised, good quality and looks well when worn. Delivery was prompt as promised."
My wife is extremely happy with her necklace.

Beautiful watch, exactly as described.
Brought it for my husband for our 25th Wedding anniversary in July & he absolutely loved it.
Can highly recommend.

My partner loves it

I ordered a compass pendant for my son which, due to no fault of Luxesmith was just left on my doorstep by Royal Mail (when it required a signature) and was subsequently stolen before I got home. I emailed customer service and received a reply within a few hours, Sarah M at Customer Services took up the problem, has been in constant communication since and has immediately taken it up with RM.

Why the 5*? Bad things happen, it's how you deal with them that makes the difference.

Good, timely communications, diligent and understanding. Instead of me having to wait for the issue to be resolved (a few weeks with RM) they are replacing the necklace in time for Christmas. What more can you want from Customer Service?

I ordered a necklace for my husband and paid for express delivery.
I’ve got a tracking number but Royal Mail continues to say expecting it!
I’ve emailed 3 times asking for help but have not received a reply
Update Royal Mail now have it so fingers & toes crossed it’s here soon

Bought the compass pendant for my husband good quality, speedy service from ordering to receiving.
Pendant is little heavy so shows how good bit disappointed I thought
North, south, East, west markings on it would have been more prominent and stood out more
So you could see them without magnifying glass.

what a refreshing experience i have had with Luxesmith. i have now purchased two items in quick succession and shall certainly be using them more. the items were excellent quality , clever design and the presentation is superb with beautifully written sentiments . my grandson and grand daughter will be delighted , not just because of the necklaces but because they are keepsakes that will carry through all their lives. this is a clever , versatile company with astonishing customer service. buy with joy and confidence, this is affordable excellence.

Purchased a soulmate necklace for my wife and had it engraved. Looks great and is a quality piece of jewellery. Really helpful throughout the order process and item delivered in good time 👍

The necklace is lovely, and my son is very pleased with it. The delivery was prompt, and the presentation of the necklace was beautiful. Thank you.

Beautiful jewellery and arrived when expected

Excellent value for money, beautiful jewellery, and a very easy company to deal with 10 out of 10 guys well done.

If I could give this company zero rating I would. I ordered a necklace for a 30th birthday and paid extra for express delivery. Like others no confirmation email was sent, I was finally given a RM tracking number but on tracking the item on the RM website it came up with a ‘still waiting to receive item’ I contacted Luxesmith and was told the item had ‘gone missing’ how on earth can that happen when it has a tracking number??? I was told another one would be sent out but I was not given any information regarding new tracking number, if it was going to be sent express delivery or any indication of when it would arrive. I needed this item for tomorrow 4th October 2025 and am still waiting for confirmation that it is on its way. I would be very careful ordering from this company as others have stated on here, the customer service is disgusting so I am now in the process of contacting the Consumer advice centre to see about escalating this matter. Awful awful experience

Reasonable price for the neckless which my wife loved.

Company provided a special memento for my granddaughter's 30th birthday. Delicate and tasteful. Excellent selection and customer service.

Website was easy to use, fast delivery and a good quality product, I have seen some of the other reviews but honestly can't fault anything

my order was returned to sender but when I got it the order was amazing

Great customer service. So helpful & sorted my problem out straight away. Very impressed