Luxury Bed Online Avis 

took my order online for a large emperor bed.
Went silent on me for 3 weeks when the bed was overdue. wouldnt answer any emails or calls.
Bed arrived, scratched my new oak floor while installing. The bed has a TV mechanism in the foot, this is broken off inside.
The foot of the bed isn't even attached to the bed.
The screws have been put on with the wrong driver and the heads are torn and one has cut my sons leg.
and now they have gone silent on me again. Ignoring dozens of calls texts and email.
Horrendous service. DO NOT USE

Order Value: £2,938 (two beds and a mattress)
Promised Delivery: 2 weeks
Actual Delivery: 6 weeks
Current Status: Incomplete, incorrect, and unusable

I write this review so that no one else has to endure what I have. Please read this in full before you place an order.

The Delivery Experience:

A two-week delivery promise extended to six weeks with no credible explanation. Messages mostly ignored. Phone calls have gone unanswered after they took my money. Empty promises of imminent delivery that never materialised. Multiple weekends sacrificed waiting at home for nothing.

This has dragged on through December, the time of year when families are at their busiest. Instead of preparing for the holidays, I have spent weeks chasing a company that cannot fulfil a basic order. The stress this has caused during what should be a joyful time has been immense. We are now at Christmas without a usable bed.

What Was Actually Delivered:

The main issues relate to the Emperor bed. I ordered an Emperor bed with an Emperor mattress. What arrived was an Emperor headboard (200cm) paired with a Super King divan base (184cm). That is not a minor discrepancy. They sent the wrong size divan entirely. These components physically cannot be assembled together. This is not a manufacturing defect; this is sending the wrong product.

It looks nothing like the photos on their website. The divan base does not match the headboard. It isn't just a size problem. The fabric colours of the headboard and divan base visibly do not match. To complete the disaster, the 200cm x 200cm Emperor mattress was never delivered at all. Just missing.

The delivery team could not assemble the bed because the parts do not fit together. They looked as confused as I was frustrated. I paid £2,938 and have been left with a pile of mismatched furniture sitting in my home that I cannot use.

Attempts to Resolve:

Photographs and video evidence submitted. Detailed written complaint sent. Full refund or rectification requested. Response received: absolutely nothing. The same poor customer service I experienced for six weeks while waiting for delivery has continued now that I am trying to resolve their mistakes. Calls and texts continue to go ignored.

Why You Should Not Order From This Company:

If they cannot deliver within the timeframe they quote, cannot answer messages or calls, cannot send the correct size products, cannot include all the components, cannot deliver the mattress at all, and cannot respond properly when it all goes wrong — what confidence can you have that your order will be any different?

If you are looking for a stress-free purchase and wish to work with professionals who take responsibility for their mistakes, forget it. This company is not that.

Conclusion:

There are many reputable bed companies in the UK who will deliver what they promise, when they promise it, and respond professionally if something goes wrong. Luxury Bed Online is not one of them. Do not gamble your money or your time on this company. I did, and I deeply regret it.

I will amend this review if the company takes meaningful steps to resolve these issues. Until then, my advice is simple: do not order from this company.

If this review is still here, assume they have not.

The bed quality is okay... nothing luxury about. The communication with them is really bad. Until we made the final order, we received regular calls and everything was possible, they were really accommodating our needs. After the money was transferred things changed. No communication from their side. I had to call them many times. Then after many weeks finally the delivery time was coming... they were so adamant to deliver on Saturday, but weekend delivery is a big NO for us. They delivered on a Thursday, but didn't bring the mattress. We ordered assembly also, the delivery guy didn't want to do it. After several minutes of negotiation he partly did, but didn't have the tool to finish. He didn't take away any rubbish although on the website it is said that with installation order they will take away the rubbish. Messaged the company about the problems....no answer. Called them again the next day, then big argument started about the Saturday delivery again and the finishing the assembly. So, if you live south-west from London.. expect a Saturday delivery or a lot of arguments about the delivery. If you order assembly ... again it won't be a smooth sailing. We just hope that everything will be okay in the end. I wouldn't recommend this company.

Such a great purchase and buying experience from this retailer. I had bought a faulty bed from Dreams and was needing to replace it. Having never bought a bed without visiting a showroom before Ahmed was excellent in cusomter service and we went through every detail including altering the headboard to fit our room. He also helped me chose the colours and which under storage to go for. I’ve never been more happy with a finished product and really reasonable pricing too. The staff who installed were amazing I would pay to have it fitted. I would have no trouble recommending this firm and would purchase again!

Very happy with the quality of the bed! It was worth the wait! Thank you luxury beds online

Amazing attention to detail, going above and beyond to customise the bed exactly to my requirements and preferences! Also really friendly customer service, will absolutely use this company again for any future bedframes I ever want! Thank you so much again! :)

Great bed good quality

These guys are truly professionals! From now on if anyone will want to get a bed, this is the only company I would ever recommend!
At first, when I first saw the website, I truly thought that this is too good to be true. I also checked the reviews, and at the time there were only 4. I was a bit skeptical but decided to get in touch with luxury bed online and discuss what I want. They did get back to me straight away, we spoke ob the phone and that gave me a little confidence boost. I also explained that I need a bespoke bed that will have to be 200x200, quite rare or very expensive. They said that there will be no problem of making it!
I did pre-order about a month in advance, because I just cannot wait, I need to get things done way too early, and when it came to shipping it, luxury bed online accommodated all of my requests! I could not be happier with my bed!
Thank you so so much for everything!

Really happy with my Super-king sized TV bed. Made to a high quality standard and I can’t fault the assembly service. Thank you !

Bought a bespoke emperor divan in Luxury Bed online. And it's just amazing. The quality of the divan is impressive. Also bought a mattress, which is also super mega comfortable. Now I look forward to go to bed as is super comfortable the whole bedding experience at home, I travel a lot for work and I almost always stay at Hilton hotel, now I have the Hilton Hotel experience at home :) and also has 4 draw storage in the divan that was for free, a token of the their appreciation towards me. That was very nice. Long story short. Here a happy customer. One more thing, very important too. I saved £700 buying into this merchant. I'm chuffed. Sorry for not posting a picture, we just move into our new house.... But This is an impressive 7ft by 7ft bed. 2.15cm by 2.15 cm 😋. Good night folks 😴😴😴, posting from the emperor bed.

Amazing service, staff were really helpful and the bed arrived really quickly! Perfect condition and quick assembly

Great customer service from all the guys, very prompt with all my enquires I had before ordering and so helpful, a speedy delivery, and the bed is absolutely gorgeous! Can’t fault it. So in love with it! Over all an amazing company to order from 😄

I ordered two beds from here. The customer service was very responsive and helpful. The beds are are great, exactly how I imagined them. Definitely recommend!

The experiment was such a breeze honestly the company were so helpful with the delivery or any question I had about the beds and I have now used the luxury bed online company more than once and would not go any where else for furniture the delivery staff were absolutely amazing so nice and polite

Excellent service from start to finish!!!
The quality and finish of the bed is amazing.
I would highly recommend Luxury Bed Online to anyone wanting a bespoke bed made to your specifications.
Great job from ordering to installation.
5⭐️⭐️⭐️⭐️⭐️