Lynott Jewellery Avis 

I have only received one out of the two items I've ordered. The earrings I received from the Katja Mia range were of extremely poor quality and look very cheap. I will be returning them. I also emailed the company about some false advertising on Instagram. They advertised the range with discount codes that didnt work for that particular range but it was very misleading.

Don’t know what to say about this brand, always had heard great things but then realised it’s from bloggers and influencers who very clearly get the jewellery for free. I bought what I believed was a beautiful bracelet with my daughter’s finger print on it only for it to break a few weeks later, got it fixed in cork only for it to break 2 weeks later. I’ve given up at this point trying to get it sorted. This bracelet was not cheap and as a single mother all I wanted to do was treat myself instead I ended up wasting nearly €100 on a faulty piece of jewellery, not to mention the cheap earrings they charge an arm and a leg for, never get bad reactions from earrings and within an hour of wearing them from this brand my ears are on fire. Cheap cheap cheap.

I ordered two bracelets at the start of January for my mom as a present one came broken and another just broke after her 2nd wear. Very Poor quality jewelry.

10/10+ Lovely shopping experience. Bought three gold rings, arrived very quickly and so nicely packaged individually!! Very impressed and highly recommend! Gave as gifts and recipient so happy!!

I ordered a personalized bracelet and had made a mistake and was fixed once I had emailed them straight away and was quick delivery also

I went into Arnotts recently and I must say Ciara the Sales Assistant was a pleasure to deal with. I was unsure about what piece to pick and she was patient and attentive and showed me endless options. I could have bought the whole display !! Highly recommend for helpful staff and gorgeous jewellery.

**reuploaded as the company has created a new Lynott trust pilot page **

This is by far the worst customer service I have ever experienced.

I placed an order back in March and never received part of it. I first contacted the company on 21st May through their online form and received very limited communication. Since then, I have sent over 8 emails and only received two replies — one of which was an automated response offering an exchange, despite me clearly requesting a refund multiple times.

I then had to message their Instagram page just to get acknowledgment. It should not take public follow-ups and repeated emails to have a basic issue addressed.

The entire experience has been extremely frustrating and disappointing. Communication has been poor throughout, and I felt completely ignored.

Eventually, after significant effort on my part, the issue was escalated to senior management. However, it should never have required this level of chasing for something so straightforward.

I would not purchase from this company again based on my experience.

Fabulous experience, super quick, beautiful jewellery, beautifully presented in gorgeous pouches when they arrived, certainly cannot complqin

Great delivery service and quality product

Cowboy brand! Read reviews on other trust pilot page that show what the brand is really like. Terrible customer service and poor quality products that just break. Had a braclet “repaired” 3 times after only having it for 6 weeks and then gave up. You’ll find better jewellery from temu and shein. Don’t be fooled just because it’s in Brown Thomas

I have just purchased 2 rings , one for me and a surprise for my daughter.i am truly delighted with the quality and fast postal service. I normaly buy instore and am always spoilt for choice,Its fun,affordable, does not tarnish.its ageless and timeless pieces just like myself. And above all its an irish business,

Ignore the positive reviews on here! The company has created a new Lynott trust pilot page due to high levels of negative (truthful) reviews. All positive reviews are within the last month or so and aren’t a reflection of the brand, wouldn’t be suprised if these were all friends/family of the owner. The Jewelry is brought from SHEIN/ali express (google image search their products) for 3-5 euro. Terrible brand with terrible service. Only in Brown Thomas as the owners dad is the CEO. If you are thinking of buying from this company please read the other reviews on their other trust pilot account! Avoid!!

Edit due to response from founder:
Hi Lauren,
Thank you for your reply, but it does little to address the actual concerns raised.
I stand by my original review. I am friends with a girl who previously worked on the counter for Lynott Jewellery, and the consistent understanding from them is that the majority of your jewellery is not designed in house unless it is tied to an influencer collaboration. Outside of those collections, items are sourced in bulk from external wholesale suppliers with the justification from yourself and your buyer. You only have to look at the package the products come in to know that they are not designed in house.
That does not reflect an ethical brand, either in terms of product sourcing or wider business practice.
You reference the 50+ staff you employ across Ireland as though this is automatically a positive, yet fail to acknowledge ongoing concerns around how those staff are treated and the rapid turnover that has reportedly resulted from your approach to management.
If you are genuinely open to transparent customer feedback, it’s also worth addressing why a new review page has been created rather than engaging with the feedback already present on Trustpilot. The existing 1.8 star rating reflects the experience of many real customers. In contrast, a significant number of the recent reviews on the new page appear to be from personal friends or family members, which only further undermines trust in your response as you see just trying to mask over the wider issue.
Stocking in Brown Thomas and Arnotts may demonstrate commercial performance, but it does not invalidate legitimate concerns regarding transparency, ethics, or customer experience.
These are valid issues, and they deserve to be addressed honestly rather than deflected.
Thanks
Clare

I have quite a few bits from Lynott. Purchased by myself and received as presents. I have also purchased a few times as presents for others. Great prices. Lovely jewellery that do not tarnish or cause blackness on the skin. Great prices and even better deals. LOVE that it is female led Irish company. A pure incentive for me. Great customer service. Would honestly recommend.

Really good presents for Christmas! My Mam loved hers!!!

Really good quality, delivery was fast!

Gorgeous jewellery and great selection, bought a new ring in the bt2 in blanch… saleswoman Kaci was so attentive and a pleasure to deal with!

Shopped in BT2 back in may for one of the engraved pieces for a friends birthday and Kaci was extremely helpful ❣️Ny friend came in a few weeks later and got her son’s fingerprints engraved and she wears it every day and it looks brand new still! Went back at Xmas again to get my mam a pair of gold hoops and we realised she could wear them two different ways which was a nice surprise! Again the staff were lovely especially given how busy it was they were still extremely accomadating and helpful! Highly recommend Lynott for any gifts or special occasions as you’ll find something to suit everyone!

The staff are always so friendly and helpful! All my jewlery is Lynott & I have a bracelet from Lynott 4 years now and it hasn’t tarnished once! Will shop again and again💘

Staff were very good ,very nice jewellery

Beautiful pieces, got some really nice birthday bits. Staff are so lovely too and super helpful. I’ve shopped here quite a few times now and will continue to do so.