Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... Voir plus
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Lisez les avis des autres
I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... Voir plus
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I’m so impressed with my order from Orelia! I got a gold necklace and it’s honestly even prettier in person — such a lovely shine and really good quality. It feels sturdy but still delicate and eleg... Voir plus
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This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...
Coordonnées de contact
21 Hambridge Trading Estate, Willowbrook Road, BN14 8NA, Worthing, Royaume-Uni
- info@orelia.co.uk
- orelia.co.uk
4,3
Excellent
803 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Such a lovely brand
Such a lovely brand , their jewellery is outstanding .Fast delivery, proper packaging .Would definitely recommend ⭐ ⭐ ⭐ ⭐ ⭐
2 mai 2026
Avis spontané
Excellent customer service
Excellent customer service - really please with how my query was dealt with. Thank you
30 avril 2026
Avis spontané
I received a watch but it is not…
I received a watch but it is not working. I have sent emails asking whether I should send it back, where to send it, will they refund… Just got an email saying can you send a video or photo showing the fault. I did but now they do not answer to my messages. NOT reliable company!
29 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Hi Tuula,
Please know while we are jewellery brand, we do not sell watches as part of any of our current product categories.
If you are referring to perhaps something from our Vintage collection, please let us know an order number and we can have this checked for you.
Kind regards
Orelia
I love this brand
I love this brand. They have so many stunning pieces of jewellery at prices that are very affordable. Even the Princess of Wales has been seen wearing this brand. Amazing! 💖
25 avril 2026
Avis spontané
Not Luxe at all.
Just received the necklace I ordered (luxe linear link t bar) was so excited to open and then so disappointed with the quality which I'm afraid isn't it. Very, very light in weight not as chunky / substantial looking as the online image suggests. Unfortunately I will be returning as in my opinion paying £70 for this item makes no sense.
21 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Hi Yasmin,
Thank you for taking the time to share your feedback, we're sorry to hear the necklace didn’t meet your expectations.
This piece specifically is part of our tarnish-free Luxe collection, crafted from 100% stainless steel with an 18k gold-plated finish, chosen specifically for durability and long-lasting wear. While this has been designed to feel lightweight and comfortable for everyday wear, while maintaining a polished, elevated look,
we appreciate that the weight and perceived “chunkiness” didn’t match what you expected from the imagery online.
We also understand how important this is when choosing to invest that bit more, so your comments will be shared with our product team as we continue to review how our designs are presented and described.
We’re sorry to hear you’ll be returning it, but we do hope you’ll find something from our collection in the future that feels like a better fit for you.
Kind regards,
Orelia
Faulty bracelet and no joy.
I was given a bracelet for Christmas which was far too big and kept coming undone, because the design was faulty. The tbar was too small for the round circle and no matter how I fixed it it just kept falling off. I contacted Orelia who made me send photos and a video to show them what the issue was. I did this and I then had a really weird email where they admitted there is a sizing issue and then sent me a link to their returns/faulty policy. What’s ridiculous is that they charge £3.95 to return a faulty item, and I have to upload images once again. So I’m not sure what the whole point of the email exchange was.
I won’t be ordering from them again, I run my own business and wouldn’t treat my customers like this. I’ve basically been given the run around and I’m not paying to send back something that is faulty. I had hoped for better, but lesson learnt. Cheap jewellery = poor quality.
20 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Hi there,
We’re very sorry for the disappointment caused and for the frustration you’ve experienced throughout this process, and thank you for taking the time to express your concerns.
We truly appreciate the images and video you provided, they were very helpful and helped us clearly identify the fault. This has allowed our product team to investigate the issue further.
To confirm, we’re more than happy to waive the return postage fee given the circumstances.
We sincerely apologise again for the inconvenience and for any confusion caused during your earlier interactions. If you’re happy to proceed, we’ll ensure the return is handled as smoothly as possible from here.
Kind regards
Orelia
Beautiful elegant jewellery
Amazing selection of jewellery, very versatile designs! Easy to place the order and the order arrives quickly and beautifully packed. I love Orelia Jewellery, it fits my style and my vibe so well!
8 mars 2026
Avis spontané
Réponse de Orelia Jewellery
We're so glad to hear this, Silvia!
Réponse de Orelia Jewellery
Thank you so much! We'd love to know what pieces you selected?
Orelia
Please please don’t waste your money…
Please please don’t waste your money and fall for this company. I am truly shocked at the cheap nasty earrings I have received. I stupidly fella for all the marketing ploys out there about Orelia jewellery. It’s nothing but plastic with some sort of coating in. They feel light and would not last two mins. I have asked for a refund, and it’s being reviewed. Yer let’s see what happens
10 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Hi Rachel,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the earrings you received didn’t meet your expectations, that’s certainly not the experience we want for our customers.
We take product quality very seriously, and your comments have been noted and shared with our team for review. We understand how disappointing this must feel, especially after looking forward to your order.
If you require further updates on your refund, please confirm your order number and we will look into this for you.
Kind regards
Orelia
Never received, no updates.
Ordered a ring from here and never received it.
Had an email saying they would be in touch with how they are handling the situation, then never heard anything from them since. It's been nearly a week since they contacted me and two since I ordered it.
8 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Hi Ben,
Thank you for bringing this to our attention here, we're sorry to hear this! Please could you confirm your order number and we'll have the team check our last communication to yourself.
We'd love to get this sorted for you as soon as possible and discuss over email either a refund or replacement, should you still be waiting for this order.
Orelia
Love orelia
Orelia jewellery is very different and original, each peace is unique. I had great experience with the company. They know what is trendy and offer multiple options.
5 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Thanks so much, Mariam! We'd love to know what pieces you opted for!
Orelia x
Orelia jewellery has such a beautiful…
Orelia jewellery has such a beautiful and minimal aesthetic. I love how easy the pieces are to wear every day and how they elevate even the simplest outfits. The designs feel timeless and very wearable. I’m really happy with the overall quality and style ✨
4 avril 2026
Avis spontané
Réponse de Orelia Jewellery
Thank you, Hued!
I love this company very nice jewellery…
I love this company very nice jewellery that arrive on time ..highly recommended
31 mars 2026
Avis spontané
Réponse de Orelia Jewellery
Thank you, Alina!
Brought a pair of earrings & within a…
Brought a pair of earrings & within a week they ended up tarnished they were meant to be gold now they are silver. Would definitely not buy anything from them again. Customer service is poor.
18 mars 2026
Avis spontané
Réponse de Orelia Jewellery
Hi Joanna,
We're really sorry to hear this, thank you for bringing it to our attention.
Our team are always happy to help resolve such an issue, hopefully this was taken direct to them at info@orelia.co.uk. If this has been left unresolved, do be sure to reach out or leave your order number here, we'd love to get this sorted for you.
Kind regards
Orelia
Lovely jewellery brand
Lovely jewellery brand! I bought stacking rings and the quality is wonderful!
21 mars 2026
Avis spontané
Réponse de Orelia Jewellery
Thanks Lucy, glad to hear you're loving them!
Completed trusted the website the very…
Completed trusted the website the very good quality it’s a 10/10
17 mars 2026
Avis spontané
Réponse de Orelia Jewellery
Thank you, Bethel x
Great customer service.
Great customer service.
Lovely choice of products backed up with great, friendly customer service
3 mars 2026
Avis spontané
Réponse de Orelia Jewellery
Thank you so much, Sarah. Always happy to advise or support on anything you may need
Orelia x
ORELIA.CO.UK EARRINGS CAUSUNG A SERIOUS ALLERGIC REACTION
OFFICIAL COMPLAINT RE: ORELIA JEWELLERY
I AM A SEVERELY DISABLED PENSIONER AND HAVE RECENTLY LOST MY HUSBAND OF 40 YEARS TO CANCER.
I BOUGHT 3 PAIRS OF ORELIA EARRINGS AFTER SEEING AN ARTICLE OF KATE MIDDLETON WEARING ORELIA EARRINGS.
HOWEVER WHEN I WORE A PAIR RECENTLY I HAD AN IMMEDIATE ALLERGIC REACTION TO THEM. MY EARS BECAME RED, SWOLLEN, ITCHY WITH PUS COMING OUT OF MY EAR LOBES.
I CONTACTED ORELIA CUSTOMER SUPPORT IMMEDIATELY (PROVIDING THEM WITH PHOTOS) INFORMING THEM OF MY ALLERGIC REACTION AND REQUESTING A REFUND AND ALSO ASKED THEM TO ACCEPT A RETURN OF THE EARRINGS I PURCHASED.
HOWEVER I AM SHOCKED THAT ORELIA ARE GIVING ME THE RUN AROUND AND HAVE NOT RESPONDED PROFESSIONALLY TO MY REQUEST.
27 février 2026
Avis spontané
Réponse de Orelia Jewellery
Hi there,
Thank you for your message, and for taking the time to share your concerns with us. We were very sorry to hear about the reaction you experienced and the upset this situation had caused.
As discussed in our email correspondence, our customer support team reviewed the information you kindly provided, including the photos, arranging a refund for your order, which has now been issued.
As this relates to earrings, we confirmed that we do not request physical returns for hygiene reasons, so please do not go to the trouble of posting them back to us.
We understand how upsetting your experience must have been and appreciate you bringing it to our attention. If there is anything further you would like us to clarify regarding your order or the refund that has been processed, please do not hesitate to let us know and we will be happy to assist.
Kind regards,
Orelia
Suprised by extra charges
Here is an updated review in English with a positive resolution:
⸻
I previously had a frustrating experience with my order from Orelia. When the package arrived, I was surprised to find that I had to pay nearly 50% of the item’s value in customs duties and VAT, which made the purchase much more expensive than expected.
However, after contacting customer service, they responded and handled the situation in a very helpful and professional way. They stepped in and resolved the issue, which I really appreciate.
Because of how they handled the problem, my overall impression improved. Good customer service makes a big difference.
18 février 2026
Avis spontané
Réponse de Orelia Jewellery
Hi,
Thank you for reaching out and for taking the time to share your experience. While we truly appreciate you getting in touch, we are very sorry for the circumstances that led to your message.
The team have responded to you directly via email to address your concerns in more detail to have this rectified. We understand how frustrating it must have been to receive additional costs that you were not anticipating.
We apologise again that your initial email ended up in our spam folder and that you did not receive timely support. This is certainly not the level of service we aim to provide, and we completely understand how this added to your disappointment.
Your feedback is incredibly important to us, and we will be sharing it with our team to help improve both our communication and customer experience moving forward.
We look forward to helping resolve this matter as soon as possible for you.
Kind regards,
Orelia
Great experience
Great experience with this brand! Customer service team is great and delivery of my wife present was fast! Updated throughout my whole journey.
25 février 2026
Avis spontané
Réponse de Orelia Jewellery
Thanks Daniel, we really appreciate the feedback :)
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