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A répondu à 66 % de ses avis négatifs
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Spoke to a kind lady called Katie who helped me decide what treats would be best for my 2 year old cockapoo she was so helpful once I placed an order it was then delivered very fast would definitely only go to Mabel’s for my treats Ottie my cocka definitely approves her favourite is the mixed bags!!
Honestly such good quality treats I got the rabbit ears in 1kg and you get tonnes my dachshund loves it big and fluffy 10/10 would recommend!!!
Réponse de Mabelspetsupplies
Hi Joseph,
Thank you for your feedback. We’re sorry to hear that your order took longer to arrive than expected.
While delivery times can occasionally be affected by factors outside of our control, we understand how frustrating delays can be. If you get in touch with us directly with your order details, we’d be more than happy to review the order and arrange a refund of the shipping cost as a gesture of goodwill.
We appreciate your custom and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Mabel’s Natural Pet Supplies
Your website states delivery within 7 days, so why has my order taken 10 days? There were very few updates regarding the status of the order, which was disappointing. If you are unable to meet the advertised delivery timescales, they should not be promoted as standard.
The products themselves were excellent, and my collies absolutely loved them, which is a real positive. Unfortunately, due to the poor delivery experience and lack of communication, I will not be using your service again.
Réponse de Mabelspetsupplies
Hi Penny,
Thank you for taking the time to leave a review. We’re delighted to hear that your collies loved the products, but we’re sorry that the delivery and communication did not meet your expectations.
We understand your frustration, especially when our advertised delivery times were not achieved. While delays can occasionally occur, we appreciate that better communication from us would have helped improve your experience.
If you would be willing to contact us directly with your order details, we’d be happy to review what happened and arrange a refund of the shipping cost as a gesture of goodwill.
Thank you for your honest feedback. It helps us identify areas where we can improve, and we hope we may have the opportunity to serve you again in the future.
Kind regards,
Mabel’s Natural Pet Supplies
I have a collie and an occasionally fussy standard dachshund. They both wait patiently for Mabel’s treats. Be it rabbit ears, turkey necks or something unidentifiable to me, they chomp them down with doggy joy.
The prices are great and I think very reasonable as everything seems to be so expensive these days, these treats are well within budget.
I order what I think my two will like plus rabbit ears, they love those and they’re so good for them. I love that you can buy in different weights of bag size. I Pay by Apple Pay, which is far too easy. Wait a couple of days and they arrive. So quick and easy it’s like Christmas for my two.
I cancelled an order due to lateness. After sending emails with no reply, I dm them via instagram- finally got reply that they have cancelled the order and to expect refund in 2-3 days. I found there customer service unsatisfactory
First bulk order with Mabel, and really pleased. Delivery was quick and well packaged. Items were great and good value for money.
Will definitely be back in a couple of months.
An experience I hope I never have to go through again. Parcel opened on receipt. Items missing. Was told not to worry 3 times, items will be replaced. STILL WAITING. No further contact. UPDATE...After 12 days I finally have what I paid for. Thank you.
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