Madame Bridal Avis 

The dress is beautiful and resembles what I tried on inside the store.

The dress is perfect! It arrived quickly and the customer service was great!

Packaging and shipping exactly as described- only negative is no exchange or return although I do not need to - dress is gorgeous

The ordering was easy and the gentleman at the store was so accommodating. He knew I had a deadline and he made sure the dress arrived at my house promptly.

The dress arrived in poor condition, poorly packaged, all folded and very wrinkled, and the bag the dress came in was all torn. The bow on the back of the dress was destroyed and very folded.

I never received the dress because they were out of stock and didn't bother to update their website, so i ordered it and had to wait for a refund

I made an inquiry and within 2 or 3 minutes I got a response! I ordered right away. They communicated the process of getting the dress to me through a couple emails, inspected the dress and I got it in the mail. When I unpacked it the dress was perfect! The fit was perfect! Absolutely gorgeous dress and my daughter looks like princess. Thank you for making the experience so smooth and pleasant.

I love my MOB dress.. it is beautiful! The customer service was professional and courteous.

Excellent work every time I went! They are helping me with my Pageant dress alterations, extra items ordered, and lots of help and advice!

We spoke with Simon, he assured us the dress my daughter picked could be ordered. After another retailer told us it was no longer available. Simon took her phone call to discuss sizing options. The dress delivered and was perfect for her senior prom. I'd highly recommend Madame Bridal.

We ordered a dress over the phone. The follow up by phone, text and email were great!

Terrible fabric
Impossible to return
Runs small

Simone is always so wonderful. She goes above and beyond d to assist with finding the perfect dress!! Have gone to her for the last 2 years!!!

Thank you to one of the owners of Madame Bridal for making the impossible possible. I had an issue with my previous dress, and this was a last-minute order. The owner contacted the manufacturer while I was on the phone, inquiring about a dress. A week later, the dress arrived at my front door just in time for my event. Thank you once again for your help, and the great customer service I received. Five-star doesn't do the justice! The service I received deserves a 10-star rating.

Fantastic experience and super fast shipment!

Very kind when on the phone, great communication and patience. Got just what I expected and I’m in love with my dress!

I want to thank the employees, as well as the owner for helping me resolve this issue. I have received feedback regarding how to do exchange and I have been able to ship the package back for another side. Everyone has worked diligently to help make this experience a positive one and I am looking forward to ordering another dress from this company! Wonderful customer service and support!

I was looking for a prom dress and had one in mind. I was strolling through Tik Tok and found Ladivine C871. I wanted that dress. Over the course of time, I was debating if I wanted to buy it from Madame Bridal (where the person from tik tok bought it from) or somewhere. I saw good reviews on it. I purchased the item on April 28th and receive it on April 30th. I paid for ground shipping (about 10 days to receive). When I placed the order, I got an email from one of the owners Adam saying thank you for being a first time buy and hoped I enjoyed the dress. When I received the dress, I was stunned on how beautiful and quick it came in. I had a pleasure of receiving it and can’t wait to wear it to prom!!! Also thank you adam for emailing me making sure I loved the dres.

I called regarding a dress & didn't leave a message. The owner called back asking if I was looking for something in particular. I told him about the dress. He said he has one on order and will ship it for free as soon as it comes in. Its here and absolutely beautiful!