The product arrived from China with no instructions that explained how to get the product cover off. In fact the entire product failed to do what they advertised except for the grinder part. It didn't... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I purchased an Electric Nail Clipper and Polisher from this company at the beginning of August and received it a couple of weeks later. When I received the nail clipper and polisher it didn't work... Voir plus
I placed an order for the luggage Trolly. I got notices saying it shipped. I got a notice that said it was delivered, there was no delivery. I got their website and told them that I had not received... Voir plus
L'entreprise a répondu
My experience has been positive. Ordering was easy and delivery was quick and on time. The product itself is as described and is of good quality. I blade wasn’t as sharp as I would like so I had to do... Voir plus
3,5
Moyen
25 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Settled problem quickly,satisfied with…
Settled problem quickly,satisfied with outcome
16 octobre 2026
Avis spontané
I bought it and it didn't work
I bought it and it didn't work, trying to get to costumer service, unable to
8 octobre 2026
Avis spontané
Réponse de Madridwind
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that the product did not perform as expected, and we fully understand the frustration this may have caused. Please send your order details and a brief description of the issue to our customer service email at service@madridwind.com, or reach out to us via WhatsApp (account: 14437077404). Our professional customer service team will provide you with the best possible solution within 24 hours—whether through troubleshooting guidance or, if necessary, by arranging a product replacement. Please give us the opportunity to resolve this for you; thank you!
I ordered 2 Nail Clippers in September
I ordered 2 Nail Clippers in September. Got notice that there is a problem with the delivery address. I know that my address was correct and that it should have been delivered without delay. I have not been able to send a response to their post. I guess I will have to say goodbye to my payment to them.
6 octobre 2026
Avis spontané
Réponse de Madridwind
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@madridwind.com & WhatsApp ：14437077404. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
when I got the Nail Clippers I charged…
when I got the Nail Clippers I charged them and went to turn them on NOTHING the BLUE light on the bottom of the Clippers immediately turned RED when I pressed the Power Button the thing about it is they don't have any kind of foul odor point blank they just do not do anything
5 juin 2026
Avis spontané
Réponse de Madridwind
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@madridwind.com & WhatsApp ：14437077404, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
I placed my order August 27, 2026
I placed an order for the luggage Trolly.
I got notices saying it shipped. I got a notice that said it was delivered, there was no delivery. I got their website and told them that I had not received it. I got a response, they apologized and said they would check into it. My next response was that my new order of the Trolly would be on its way in a day or two. My next communication was obviously a fake tracking number that when I tried to use it, I got ads for more of their "offers" of the same products and then my previous texts disappeared.
They need to be shut down permanently.
27 août 2026
Avis spontané
Réponse de Madridwind
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@madridwind.com. Our professional customer service team will look into your case and provide you with assistance within 24 hours. Please give us a chance to address this matter for you; thank you very much.
It was Pleasure dealing with Madrid…
It was Pleasure dealing with Madrid Wind they were very friendly, and resolved the problem pretty fast!!!! I will do business with Madrid Wind again!!
18 septembre 2026
Avis spontané
The product arrived from China with no…
The product arrived from China with no instructions that explained how to get the product cover off. In fact the entire product failed to do what they advertised except for the grinder part. It didn't clip my toenails or fingernails. I wrote Madrid Wind and demanded a refund on 09/18/2026.
18 septembre 2026
Avis spontané
Réponse de Madridwind
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@madridwind.com & WhatsApp ：14437077404. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Shipment arrived on time and without…
Shipment arrived on time and without damage.
11 septembre 2026
Avis spontané
INappreciate your company giving me…
I appreciate your company giving me detail information about the product that I ordered
27 août 2026
Avis spontané
Beyond this world
Beyond this world. I want you to use the interconnection of yin and Yang kan
of Lee and then these inventions
1 septembre 2026
Avis spontané
I purchased an Electric Nail Clipper…
I purchased an Electric Nail Clipper and Polisher from this company at the beginning of August and received it a couple of weeks later. When I received the nail clipper and polisher it didn't work and I was really unhappy with the product and company at that time. I rated them as a ! star and I would like to upgrade my experience with Madridwind as excellent and rate them as a 5 star company at this time.
After contacting them via email I received a reply very quickly and they are going to correct the issue with the product. They are a very professional company and stand by their word. If you are not satisfied with your purchase all you need to do is contact them and they will respond and hopefully be able to rectify the matter to your satisfaction as they did with me.
31 août 2026
Avis spontané
I ordered a shopping bag from an ad on…
I ordered a shopping bag from an ad on my phone. The bag depicted was very large. They charged me $18 + $9.99 shipping. On my credit card this was taken in $US so the total cost was NZ$53. The bag was shipped from NZ. The bag that arrived is the size of a shopping normal bag. A TOTAL CON!
20 août 2026
Avis spontané
Réponse de Madridwind
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@madridwind.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
This product is not what they show and…
This product is not what they show and it said put in refrigerator but how is it supposed to freeze into ice cubes unless you put it in a freezer but it shows pour your stuff in and press button and cubes are made no it doesn’t that’s false advertising
5 août 2026
Avis spontané
Réponse de Madridwind
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@madridwind.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Good service !
25 juin 2026
Avis spontané
Very strong and well made product
Very strong and well made product, but there were no instructions how to use the product properly. I develop my own ways to use the product. Would you mine providing instructions via email?
13 février 2026
Avis spontané
Product exactly what I ordered &…
Product exactly what I ordered & considering it was shipped halfway around the world it arrived pretty quickly
15 janvier 2026
Avis spontané
Professional and kind adjustment of a…
Professional and kind adjustment of a problem with the product.
2 janvier 2026
Avis spontané
Definitely keeps the toilet seat where…
Definitely keeps the toilet seat where it belongs and was very easy to install.
10 décembre 2025
Avis spontané
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