MagicBreaks Avis 

We booked Disneyland Paris through Magic Breaks. It's was a package deal- flights, hotel and park tickets. Unfortunately, EasyJet cancelled the outbound flight while boarding due to staffing, leaving our whole family broken hearted with no offer of support/ alternative travel arrangements. It was a Saturday flight.
Magic Breaks did not have anyone, who we could speak directly to until Monday with their offices being closed on the weekend. I sent an email immediately following the cancellation and a wonderful staff member of magic breaks Figen responded to my email immediately on Monday morning and maintained consistent, transparent, clear and reassuring communication, advice and support to rearrange our holiday for 2 weeks later (additional charge of £190 required, which was much better than the £400-£500 if we had requested a refund and rebooked). Figen provided us with excellent customer service and is a credit to Magic breaks.

I have previously used Magic Breaks and always had good experiences, which makes this situation even more disappointing.

Before travelling, I contacted Magic Breaks because my wife was 20 weeks pregnant with twins and her pregnancy was high risk. We specifically wanted reassurance that cooling would be available in our Center Parcs cottage during the forecast heatwave. We were initially led to believe air conditioning could be hired, but shortly before our holiday we were informed this was no longer possible and that fans would be provided instead.

Unfortunately, when we arrived our cottage had several issues, including dirty bedding, cleanliness problems and a broken fan. Despite repeatedly raising these issues with Center Parcs, my wife spent our first night in extreme heat with only a broken fan, became unwell, and I had to hire a fan at my own expense. Our first two days of what should have been a relaxing holiday were effectively ruined.

Following our return, I submitted a detailed formal complaint to Magic Breaks with supporting evidence. I was told I would receive a response within 28 days. That deadline has now passed, and despite chasing for an update, I have received no response whatsoever.

Mistakes can happen, but how a company deals with them is what matters. The complete lack of communication and failure to respond to a formal complaint has been extremely disappointing. As things stand, I have no option but to pursue the matter through my credit card provider.

I had expected much better customer service based on my previous experiences, but unfortunately I cannot recommend Magic Breaks based on how this complaint has been handled.

My experience with Magic Breaks has been truly amazing. Lisa has been phenomenal in helping us right from our booking until we returned after our holiday. Unfortunately Disney cancelled our room on the last night which caused a huge disruption to the holiday. Lisa has been dealing with it for us to arrange our compensation which we are still waiting for. Hopefully it will be resolved soon. I would highly recommend Magic Breaks as they do look after you. Disney unfortunately don't offer the same level of customer care which is sad to say.

My experience was excellent. Rhiannon helped so much when I rang for support and was always checking in via email

If I could I would choose 0 stars. This company are the absolute worst I have ever dealt with. They book a holiday for you, sure no problem but once it’s booked, you want help? Forget it. As we had credit with them we were forced to use it - this is our second time using them. They sell you a holiday and then completely leave you to your own devices theme park tickets are booked with attractionworld.com and all
Reference numbers relate to magic breaks own email and references so trying to link any reservations to any apps or trying to add anything to your booking, again, forget it. If you can ever get through to someone who can help, they just say oh sorry we can’t help, I had to call all the companies directly and gradually managed to unpick the correct reservation numbers but I haven’t been able to login to LeShuttle to see any details and I was sent no key information we needed, for example to add the UK plates to the car. They didn’t even have our number plate as we couldn’t update the reservation ourselves. Calls aren’t returned, emails are returned potentially 10 + days later despite chasing, and a holding message they will reply within 72 hours, yeah right. I have no idea where all these good reviews have come from, my experience with ‘Magic Breaks’ was anything but magic. Please sort your post purchase customer service out.

Very easy to use the website and book , if have any questions there's a chat and someone from the team usually replies back soon as

2nd time using magic breaks for my disney trip and last time they were fabulous

Very accessible yet comprehensive and good value

They don't reply to emails and don't pick up calls.
You leave a message for them to call back, and are never called back.
Going away Wednesday, need to make changes.
It really shouldn't be this hard.

It's ok
Can pick from hotels
Pick tickets
Can't spilt payments

I don’t book with anyone else for my Disney trips, great customer service especially Phoebe.

Magic Breaks make booking things simple.

Easy to navigate website
Very competitive pricing

Good experience, straight forward , 1 only small thing did not give option for luggage choice,

Alex May was super helpful. From the moment we called with lots of awkward requests around dates and flight times, she worked her magic and got us booked within minutes. Couldn’t recommend enough.
Thank you

Quick and easy

Cheryl Handled our booking very nicely and would reccommend

Cheryl was fantastic from start to finish. Made the whole process very easy! Would highly recommend Magic breaks!!

5 stars is not enough for Magic Breaks! They completely saved our family holiday to Disneyland Paris after a total nightmare at the airport.
Our outbound flight from Gatwick was cancelled due to severe weather, leaving us completely stranded. The airline offered zero help and told us nothing could be done—an incredibly stressful situation given we were travelling with a 4-year-old and an 11-month-old, and it was my wife and children's first time ever flying.
I do have one polite suggestion: it would be fantastic if Magic Breaks could implement a dedicated emergency contact line for out-of-hours or crisis situations. I was lucky enough to try my luck by calling through to the "new bookings" line, which is how I managed to get hold of an agent named Scott.
Scott was absolutely phenomenal and bent over backwards for us. While the airline washed their hands of the situation, Scott took complete control, went above and beyond to arrange alternative travel, and completely rescued our trip so we didn't miss out on our time in the parks.
Because of his fast action and amazing customer service, we actually made it to our holiday and had a brilliant time despite the rocky start. If you want a travel company that genuinely cares and has your back when things go wrong, book with Magic Breaks. We will absolutely be using them again. Thank you so much, Scott, and the whole team!