My experience with Magic Breaks has been truly amazing. Lisa has been phenomenal in helping us right from our booking until we returned after our holiday. Unfortunately Disney cancelled our room on th... Voir plus
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Very easy to use the website and book , if have any questions there's a chat and someone from the team usually replies back soon as 2nd time using magic breaks for my disney trip and last time the... Voir plus
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Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multi... Voir plus
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This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Écrit par l'entreprise
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Coordonnées de contact
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Royaume-Uni
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4,6
Excellent
3 k avis
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Superstar customer service.
Cheryl Smith was the best help, she was kind and so patient with me and all my questions and worries. Thank you again, I can’t wait to go to Disney!
7 mai 2026
Avis spontané
Réponse de MagicBreaks
Thank you for you're lovely feedback! Cheryl will be delighted to read this - we hope you have a magical time!
Réponse de MagicBreaks
Thank you for your kind review!
Orlando booking
Very quick turnaround for responses. I saw on the email chain we had over 35 to and fros to get it organised and deposit paid.
Very accommodating to our family dynamic.
Only thing to improve would be that I tried rininging a couple times at the end but couldn't get through and was super quiet for the answer phone- I think
1 mai 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your kind feedback- we're pleased to hear we could accommodate your family's needs. We do apologise for the difficulty you had trying to call us. Please also see below contact options for future reference:
General Opening Hours
Sales (New Bookings)
Telephone 0330 880 5001: Monday - Sunday (8am - 10pm)
Live Chat: Monday - Sunday (8am - 10pm)
Whatsapp: 02034724854
Email: bookings@magicbreaks.co.uk
Customer Care (Existing Bookings)
Telephone 0330 880 5006: Monday - Friday (9am - 6pm)
Live Chat: Monday - Sunday (9am - 6pm)
Whatsapp: 02034724854
Email: customercare@magicbreaks.co.uk
Cheryl was super quick and efficient…
Cheryl was super quick and efficient with everything regarding our booking for Disneyland. She was happy to do multiple quotes and change certain things such as flight times. Very quick response and supper happy with the service. Thanks Cheryl x
30 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your lovely feedback! Cheryl will be delighted to read this!
Returning customer cause they are…
Returning customer cause they are reliable and helpful. Thank you to Cheryl Smith for her assistance with our latest booking
27 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your great feedback and loyalty! Cheryl is a valuable member of the team.
Great service
I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothing was too much for her and she really went above and beyond to help me. She has sorted the whole trip and gave me options along with her advice on these.
I couldn’t have got this booked without her! Amazing customer service thank you Leah.
28 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your kind words! We're thrilled you're happy with Leah's service!
Flawless…
Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and bloomin booked!!!! Great price, great flight, superb customer service, roll on september , hello hickey mouse!!!! Eeeek
28 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your lovely feedback! Amanda will be delighted to read this - We hope you have a magical time!
Booking was simple but was very…
Booking was simple but was very disappointed after making booking that the offer that included free ferry crossing didn't apply to my booking, especially as I could of booked when it did.
25 avril 2026
Réponse de MagicBreaks
Thank you for your feedback. We're pleased you had a smooth booking experience. Promotions are subject to change and unfortunately do not apply to all bookings I am afraid.
Not helpful at all
After making a booking online i decided to call them with a query about the shuttle crossing. I was told that as I had made the booking online, I would need to email them instead. Not interested at all about giving any advice to what I'm sure would have been a quick yes or no answer to my question. Not helpful.
27 avril 2026
Réponse de MagicBreaks
We are sorry to read to hear about your experience. We will be happy to assist you with any query you have. You can email us with your booking reference to customercare@magicbreaks.co.uk or call us on 0330 880 5006
Réponse de MagicBreaks
Thank you for your valuable feedback!
Cheryl Smith is an absolute pleasure to…
Cheryl Smith is an absolute pleasure to do business with. She guided us through everything and even dealt with 3 lots of enquires for 3 families. It was our first time and she supported us through the whole process. She is a credit to the company x
25 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your lovely feedback. Cheryl is a valued member of the team, she will be delighed to read this. We look forward to booking your next magical break!
Highly recommended
This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which beat 6 other travel agents, including Disney themselves. If you haven’t tried Magic Breaks before then I would highly recommend them.
25 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your kind words and loyalty! Cheryl will be delighted to read this!
Great customer service!!
We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendments. Thank you for taking care of us!
12 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you so much for your kind words and loyalty! We're thrilled you're happy with our service!
Brilliant service from Alex
Brilliant service from Alex. Both on the phone and via email. She was very informative and patient when we were trying to decide on thd best time to go to disneyland paris. She answered questions swiftly and fully.
Can't wait to go now
16 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your kind words! We're delighted you're happy with Alex's service. We hope you have a magical time!
It was a quick and user friendly way of…
It was a quick and user friendly way of booking a holiday.
15 avril 2026
Réponse de MagicBreaks
Thank you for your valuable feedback!
Cheryl was so helpful and was nice to…
Cheryl was so helpful and was nice to actually talk to a human and get booked up instead of a website
11 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your lovely feedback! Cheryl will be delighted to read this!
Sold tickets to a Disney break that…
Sold tickets to a Disney break that were only valid the day of our arrival in France, why would anyone be wanting tickets to start on the same date of the arrival? Details on tickets simply stated 6th which combined with what we had been told led us to belive the tickets were valid any day that week, effectively we lost our holiday, zero help and support from these people "we will email back in 48 hours" no one to phone nothing. Will re-purchase the tickets elsewhere and make a claim through the small claims court for refund on the tickets they sold us that could not be used. Avoid these people they don't care or help once they have your money!
8 avril 2026
Avis spontané
Réponse de MagicBreaks
Thank you for your feedback. We can see you made the booking online. The park tickets for your booking was selected with a specific date at the time of booking on our website. Many of our customers do select the arrival day, I'm afraid we are unable to remove this option. We also contacted the supplier and they confirmed they advised you tickets were expired at your requested date. I'm afraid despite our attempts Disney were unable to make any changes. We apologise for any misunderstanding I can confirm the tickets confirmed with the date selected.
This was so easy to use
This was so easy to do! I hate planning holidays but this made it so simple and straightforward
7 avril 2026
Réponse de MagicBreaks
Thank you for your kind words! We look forward to booking your next magical break!
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