Awful customer service, think the replies are bots. Could not get refund, replies were far apart and didn’t answer my questions. Kept offering another deal. I eventually settled for 50% refund without... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Be careful when ordering from this company. I ordered a bra at $9.95 with shipping at $4.95. At checkout I was offered another bra at $4.95 . I didn't realise this was US prices. I was cha... Voir plus
L'entreprise a répondu
I love this shaping body suit. It is so comfortable and I love the smooth silky fabric thin yet strong and comfortable at the same time just wonderful. I ordered the wrong size and then re ordered the... Voir plus
I ordered a product that ended up being too big. When I contacted csutomer service I was immediately helped and treated very well. I am thrilled with you customer service and the replacement that wa... Voir plus
L'entreprise a répondu
3,7
Moyen
49 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Awful customer service
Awful customer service, think the replies are bots. Could not get refund, replies were far apart and didn’t answer my questions. Kept offering another deal. I eventually settled for 50% refund without returning to save post costs. Item no use to me doesn’t do as suggested. Impossible to leave review on their site. Delivery time was over 4 weeks. 2 stars because I got some money back, but bought before their 50% off sale!
30 avril 2026
Avis spontané
Réponse de magicshaperus.com
Hello there,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We’re disappointed to learn that the item did not meet your expectations and that you experienced delays in communication and delivery. That’s not the experience we aim to provide.
Your feedback about communication timing and clarity have been noted and will be reviewed with our team.
We’re glad a partial resolution was reached, but we’re sorry it still left you feeling dissatisfied overall. If there’s anything further we can look into for you or if you need assistance with your order details, our support team is always available at support@magicshaperus.com.
Be careful when purchasing from this company
Be careful when ordering from this company.
I ordered a bra at $9.95 with shipping at $4.95. At checkout I was offered another bra at $4.95 .
I didn't realise this was US prices.
I was charged almost $60 Aus
Two lots of shipping at $14.93 each.
I contacted them straight away and was told they would refund one of the shipping costs as a measure of goodwill.
They could not be responsible for what my bank charges.
Currency is currency the world over, so how do they justify the charges.
I have not received my packages yet, so I can't review the products but please just be aware when purchasing from this company.
To me it is a blatant rip off with no care from them.
26/5/2026
To date I have still not received any response to my email or any sign of my parcel.
The refund I was promised has still not happened.
16 mai 2026
Avis spontané
Réponse de magicshaperus.com
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the total cost of your order and the shipping charges.
We also want to clarify that we are not able to control or adjust any additional fees that may be applied by banks or payment providers.
We’d be happy to help you check the status of your order. Please feel free to reach out to our customer support team at support@magicshaperus.com, and we’ll be glad to assist you further.
Great Customer Service
The first shaper I ordered did not fit. Magic Shaper worked with me in a dedicated to find a shaper that worked. They were timely and responsive. Great customer service.
13 avril 2026
Avis spontané
Réponse de magicshaperus.com
Hi there,
Thank you for your kind feedback!
We’re glad we could help you find a shaper that works for you and that you had a positive experience with our team.
We truly appreciate your support and are always here if you need any further assistance.
Items not true to size…
I ordered 5 bras in size XXL and there is no way they are true to size. I literally wear an XXL in everything, and they are saying they will not refund my money.
24 avril 2026
Avis spontané
Réponse de magicshaperus.com
Hello Sherry,
Thank you for your feedback.
We’re really sorry to hear about your experience, that’s definitely not what we want for our customers.
Sizing inconsistencies can be incredibly frustrating, especially when you’ve ordered your usual size and expect it to fit. We understand how disappointing it must feel to receive items that don’t match expectations.
We’d like to make this right. Please reach out again to our support team at support@magicshaperus.com with your order details so we can take a closer look at the sizing issue and review your refund request again. Your feedback is also valuable and will be shared with our product team to help improve our sizing accuracy moving forward.
The product was not to my satisfaction…
The product was not to my satisfaction and I was immediate refunded and was able to keep the item I was so satisfied
16 février 2026
Avis spontané
Réponse de magicshaperus.com
Hi Stephany, Thank you so much for sharing your experience.
While we’re sorry the product wasn’t the right fit for you, we’re really glad our team was able to resolve things quickly and leave you feeling satisfied. That’s always our goal.
We truly appreciate you giving us a try and taking the time to leave this review 💛
Overall great product
Overall great product. Just one thing to note that this product is not US sizes. So make sure to read the size chart as that is accurate.
1 février 2026
Avis spontané
Réponse de magicshaperus.com
Hi Lmgriz, Thank you so much for your kind review and for highlighting the sizing tip, we really appreciate it.
You’re absolutely right, our sizing follows our own size chart rather than standard US labeling, and checking the chart is the best way to get the perfect fit. We’re glad you found it accurate and that you’re happy with the product overall.
If anyone ever feels unsure about sizing, our team is always happy to help before ordering. Thanks again for sharing your experience and for choosing Magic Shaper 💛
great product
28 novembre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Zahira, Thank you for your feedback — we appreciate you taking a moment to share your experience.
Love the products and Customer service…
Love the products and Customer service is outstanding if you order the wrong size! Highly recommend this company!
12 novembre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Sandra, Thank you for your feedback. We’re glad to hear you’re happy with the products and that our team was able to help when sizing adjustments were needed. We truly appreciate your recommendation and support.
Réponse de magicshaperus.com
Hi, Thank you for your feedback. We’re glad to hear the ordering process was simple and that delivery was quick. We appreciate your support.
Great customer service
I was able to return the items for a replacement without any hassle whatsoever. It was my fault that I had ordered the incorrect size. Very impressed with the service.
29 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Christine, Thank you for sharing your experience. We’re glad the replacement process was smooth and that our team was able to assist. We appreciate your kind words and your support.
Great range
Great range that caters for all outfits, I just love the colours and the size range.
24 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Diane, Thank you for your feedback. We’re glad to hear the range, colours, and size options worked well for you. We appreciate your support and taking the time to share your experience.
Réponse de magicshaperus.com
Hi Paula, Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and are happy with the product. We appreciate your support.
I ordered my items
I ordered my items, they took my money and have not bothered to reply to any of my emails! The phone number is not accepting calls! I put a message on the FB page also! I believe this company is a scam! I will be reaching out to the BBB to report this company for stealing money from customers and not sending products out!!!
4 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Rita, thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We take this concern seriously and want to assure you that we do not ignore customer inquiries. Please reach out to our customer support team again so we can check your order status and assist you as soon as possible.
Réponse de magicshaperus.com
Hi Cait, Thank you for your feedback! We’re happy to hear you like the product. Sizing can vary between styles, so we recommend checking our size chart or reaching out to our customer support team — they’ll be happy to help you find the best fit.
I was thinking of ordering
I was thinking of ordering, but the positive reviews seem fake. The one star reviews seem to be honest reviews. Buyer Beware!
9 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Pepper, Thank you for sharing your concern. We understand how important trust is when shopping online. All reviews, both positive and negative, come from real customers who have made purchases with us. We value every piece of feedback, as it helps us improve our products and service. If you have any questions or would like more information before ordering, please feel free to contact our customer support team — we'll be happy to assist you.
Best customer service
I ordered what I thought would be my size. Unfortunately the items were far too large. However, I contacted magicshaper and they were amazing. Sending out new items that will fit. They were amazing to deal with from the very start. And shipping was expedient
2 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi Julie, Thank you for your review! We’re happy to hear our team was able to help with the size exchange and that you had a smooth experience from start to finish. We’re glad the new items are on their way to you quickly!
Tummy control
Although the tummy control garment was not a perfect fit ( a bit too tight ) for me I have negotiated a $10 exchange and I can’t keep the original product. That is a very good deal.
Thank you for the great support emails also.
7 octobre 2025
Avis spontané
Réponse de magicshaperus.com
Hi, Thank you for your feedback! We’re glad our support team was able to assist and that you found the exchange option helpful. We appreciate your understanding and hope the next size works out perfectly for you.
Product wa too big
I ordered a product that ended up being too big. When I contacted csutomer service I was immediately helped and treated very well. I am thrilled with you customer service and the replacement that was sent to me. Very good company with excellent cusotmer service. I will buy from them again!
20 août 2025
Avis spontané
Réponse de magicshaperus.com
Hi Thomas, thanks so much for sharing your experience! We’re really happy our team could help you right away and get the right size to you. It means a lot to know you’re pleased with the service and product. We can’t wait to have you shop with us again!
An overseas company.
The product is the same as what you would find on Amazon. However Amazon is 1/3 of the price, ships immediately and the return policy is simple and not predatory. They are drawing out the return request in order to exceed the 30day return window and leave me stuck with a product that was misrepresented and I'll never wear. The end result- i paid over 50.00 that I'll never get back. This is an overseas company pretending to be based outta the US.
24 août 2025
Avis spontané
Réponse de magicshaperus.com
Hi LoveBo, We’re sorry to hear about your experience. We understand how important clear pricing, shipping, and return policies are, and we regret that this didn’t meet your expectations. Your feedback on the process and how it was handled will be shared with our team to improve. Please reach out to our support team again so we can review your order in detail and see how we can help.
I originally ordered the wrong size
I originally ordered the wrong size, and requested a larger size. The process was easy and the customer service was excellent!!
16 juillet 2025
Avis spontané
Réponse de magicshaperus.com
Hi Trish, Thank you for your feedback. We’re happy to know the size exchange was easy for you and that our customer service team was able to provide excellent support. We truly appreciate your kind words.
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