Magicworld Avis 99

Non-existent aftersales service.

If you have a problem, you have no hope of getting it resolved.

No contact number, no email address and a message service that they don't respond to.

I've left 6 or 7 messages over a 3 week period without a response to any of them.

I've given up. Not worth the hassle.

My order seemed to fall foul of holidays and other issues that took the sellers attention away from the business. Not a great shopping experience as I don't really want to be involved in that but my order was fulfilled and I did get an explanation and apology for the delay and slow communication.

I originally placed an order which didn't get processed. Magic world initially contacted me to apologise and assured me it would go through. A week or so later I hadn't heard anything so sent some messages with no reply. A few days later, unsure what to do I left a review here and they contacted me straight away to apologise for not contacting me due to being busy with Blackpool. They assured me that my order would be sent out Monday and a couple of days later most of my order turned up. They included an extra special pack of cards too as a good will gesture. My other pack of cards that was missing from the order arrived today another week later.

Although frustrating communicating, getting a response and the time it took to get my order to arrive the contact I did have was very professional and reassuring that I would eventually get my order. I understand that sometimes things don't go smoothly and can go wrong. The main thing is I got my order in the end and hopefully won't have any issues like this in the future. Due to this I am willing to change my review to a 5 star rating.

The owner rang me and assured me I will receive my goods.
I’m happy with that.
I’ll let him off😂

There was an issue with my order, however the owner contacted me directly to apologise has fixed the issue himself.
I had chased the order, but without realising I had replied to the confirmation email which is a No Reply.
Every business will have an issue once in a while, how it is dealt with is important.
Will not be holding this against them in future as it was dealt with promptly and corrected.

Fast efficient service yet again! I have bought a few things from these guys and never had any problems. I even visited the shop once and they were so helpful helping me find the perfect magic for my skill level and needs.

UPDATE: Following on from the original review the owner has been in contact with me, he was apologetic and explained that the last few weeks had been very busy with a few things and that this won't happen again. As an apology he offered me a discount as well as a few gift which I excepted. Following on from the original review I received the products within 4 days. I have increased the rating of the review and I am sure I will order again leaving another review of that experience which I hope will go smoother. Original review, 1 star: Honestly I am so disappointed by this company, I made an order on the 6th of August (today is the 23rd). I sent 4 emails that have been ignored, during this time he had the opportunity to send a mass advert email for another product he also sent a mass email saying he's been away and apologised for the delay, 3 weeks after that email still no product and still no reply. I even asked if I could add two other products to the order so I didn't have to pay for posted BUT now I don't even want to use this company as it is just unprofessional. I would avoid and spend a little more with another site and know it will arrive quicker. I have received an eBay magic order from Lithuania that was ordered 1 week after I placed this order, that shouldn't happen from a store.

Great selection of cards and quick efficient postage. Will be buying again in the near future

Great products, fast delivery, great client service, and magic prices!

Great online service ….. ordered my cards and they came within a few days would highly recommend 5⭐️

Really amazing products will definitely buy again

AMAZING! Highly recommended. Great products and service, and even got a call from James Anthony! Will definitely keep coming back for more.

Speedy delivery of my order, informed all the way of the progress. Highly recommended.

Some great products to be found here. Helpful staff too

MagicWorld is a solid online and magic shop that provides a great selection of magic products. My past experience with a delivery was smooth, and James Anthony is always engaging as a magician, creator, and innovator in the magic community. His passion for magic really comes through, making it a great place to shop.

MagicWorld does a fantastic job of engaging with the magic community, particularly through James Anthony’s presence on YouTube and at events like the Blackpool Magic Convention. Their contribution to the magic world is undeniable, and I appreciate their efforts in keeping magic fresh and exciting. I had a slight dip in my engagement with magic last year, but this year I’m looking forward to diving back in, and MagicWorld will definitely be one of my go-to shops. Highly recommended!

Anthony is very helpful and patient

Edit to original review.
Yes I was contacted after the review and my order sorted. I have received it now. Even received an extra bonus item.
Communication was very good from that point. Seems I was unlucky.
Items received are all excellent quality.

Original review:
I have tried so many times in the last 4 weeks to contact this company as my order from December has never arrived. They do not respond to any messages. Tried online chat and email. They do not give you any other options to contact them.

Sadly this company is shocking when trying to make contact. After numerous emails as well as trying their chat line everyone was ignored. I even phoned their sister company and got an answering service who requested my contact number in order for them to return my call but sadly I just got the same treatment, IGNORED. Will think more than twice when ordering from this company again.

Incredibly fast delivery the week before Christmas. Really happy with our order, our nephew just needs to master it now! Thank you

Very quick delivery as promised no fuss and kept informed all the way, thank you.