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Lisez les avis des autres

Noté 1 sur 5 étoiles

DO NOT TRUST THIS COMPANY NOR ANY SERVICES THEY OFFER!!! When you offer a service or product and a customer accepts the conditions you put then proceeds in purchasing that service or product is a... Voir plus

Noté 1 sur 5 étoiles

It the 7th day downtime for me, entire company cant access email due to the recent migration and entire operation has been handicapped. The client login cant be access as the p... Voir plus

Noté 4 sur 5 étoiles

I've been really impressed with Mailwish.com so far. It's exceeded my expectations and delivers everything they promise. I truly hope their business model is sustainable so I can continue using thei... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I picked up a lifetime business email package (I run a small biz out of my house) and I've been happy enough that I transferred my domain over and got one of their hosting packages. I needed help... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de service de courriel
  2. Service d'hébergement de sites web

Écrit par l'entreprise

MailWish is a Business Email Provider, at our core, we focus on providing high-quality business email hosting solutions that are both reliable and cost-effective. Our goal is to offer you the best and most affordable business email solution available. Powered by CloudWish and operates under the registered company name CloudWish LLC.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Solid performance and price

I've been running my business email with them for months now. it's cheap, reliable, and fast. No worries about delivery issues, everything lands in the inbox perfectly. I'II keep using them for sure.
A great find.

10 octobre 2024
Avis spontané
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 5 sur 5 étoiles

Awesome email features

Loving the email features. Easy to use and works perfectly with my domain setup.

Absolutely recomended!

20 octobre 2024
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 1 sur 5 étoiles

Very bad expérience

Very bad expérience
Cloudwish is a big scam
Cloudwish is only good to charge your crédit Card
Inexistant service

Spam is unsolicited mail. But all my clients have solicited our emails. Before saying anything, you should think a little. But obviously you have to start by having a brain.

17 octobre 2024
Avis spontané
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Réponse de Mailwish

We’re sorry to hear about your experience.

However, upon reviewing your account, we found violations of our terms, specifically related to **spamming**, which is against our policies. As a result, the account was terminated. We aim to protect all our users from malicious activity, and unfortunately, a refund is not available in cases of policy violations.

Noté 5 sur 5 étoiles

Great customer support

Whenever I run into a problem, their support team has been amaazingg. I was having some trouble with setting up SMTP for my WordPress site, and they walked me through it step by step. Now everything is running perfectly. 😊

The fact that their pricing is sooo affordable just makes it even better.
Highly recommended, honestly.

11 août 2024
Avis spontané
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 5 sur 5 étoiles

Good for small biz owners

Affordable price for unlimited email hosting! Can’t ask for more. Best solution for small business owners.

25 septembre 2024
Avis spontané
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 5 sur 5 étoiles

So far so good

Using their service for a few months now, and it’s been really smooth! Happy with the email setup. 👍

7 octobre 2024
Avis spontané
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 5 sur 5 étoiles

We have just switched from another…

We have just switched from another provider. So far, everything has gone well. Everything works. We are very satisfied.

10 octobre 2024
Avis spontané
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Réponse de Mailwish

Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

Noté 1 sur 5 étoiles

If I am a reseller I do not apply for a refund

The reseller program does not apply for refunds, and I also have unrealistic arguments for asking for a refund. No sir, they are not unrealistic arguments, THEY ARE VALID ARGUMENTS, it's just that you are running a camouflaged campaign for something that is not true. I will not give any more details, you can expose them to the public if you want. But taking into account that I am not the only one who has given you a bad rating, then the problem is neither the resellers nor the customers, the problem is there, solve problems, innovate, and then write to me to delete this review, which I repeat ARE VALID ARGUMENTS. And those who see this rating, keep scrolling, I am not the only one.
_
UPDATE
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No sir, we did not use any tactics nor had we requested a custom configuration with any DNS nor should any other issue be addressed, the only issue that should be addressed and what you should worry about is that your email system is not working, for example, look at the other reviews. To make it public knowledge, this "company" blocked my service the same day I asked for a refund, also, I didn't say that I was giving them 72 hours to receive my refund, you are misusing a claim and that is delicate, I said "I WILL ONLY DELETE THE REVIEW IF YOU GIVE ME MY REFUND" this is not illegal at all, as a consumer I have the right to make a claim, you evading your responsibility is another thing!

8 octobre 2024
Avis spontané
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Réponse de Mailwish

Thank you for sharing your feedback. We understand that situations like this can be frustrating, and we want to clarify a few key points.

Firstly, we take customer concerns seriously, and our team provided support in good faith. However, this user did make a request for a refund after purchasing a domain and reseller plan, which are clearly marked as non-refundable in our Terms of Service, a policy he acknowledged during the purchase process. Additionally, the feature he requested — automatic DNS updates — is not a technically feasible service we offer or advertise.

While we strive to meet all our customers' needs, we cannot honor demands that contradict our policies or fall outside the realm of technical feasibility. We also discourage any form of intimidation, such as threatening negative reviews to obtain refunds that were agreed to be ineligible.

We remain committed to improving and addressing any valid concerns, and we appreciate feedback when delivered constructively.

Thank you for understanding.

Noté 1 sur 5 étoiles

bad experience you did not address my…

bad experience you did not address my issue on time, in fact when I asked to cancel the account because of the issues nobody asked why I wanted to cancel, I thought your service was going to be a lot better

29 septembre 2024
Avis spontané
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Réponse de Mailwish

Thank you for sharing your feedback. We're sorry to hear about your experience.

I can't find your user account, please share it with us.

Typically, when issues arise, we encourage our customers to first reach out to our support team through tickets so we can address the concerns directly. It’s disappointing to hear that we didn’t have a chance to assist you fully before you decided to cancel.

While we don’t force anyone to stay, we believe in our product and are confident that we can resolve most issues with timely support. I apologize if we missed an opportunity to understand your situation better before the cancellation.

We’d still be happy to look into the issue and make things right if you're open to it. Please feel free to reach out, and we’ll do our best to help.

Noté 4 sur 5 étoiles

Mailwish.com: A Great Service with Room to Grow (Feature Request Included)

I've been really impressed with Mailwish.com so far. It's exceeded my expectations and delivers everything they promise. I truly hope their business model is sustainable so I can continue using their service long-term.

Here are two features that would make Mailwish.com even better for me: the ability to manage email accounts for each domain separately and the option to create email aliases. These additions would be fantastic!

10 septembre 2024
Avis spontané
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Réponse de Mailwish

Dear Raycollider,
Thank you for taking the time to rate and review Mailwish.com. We're delighted to hear that our service has exceeded your expectations and that you find it valuable.

We appreciate your constructive feedback and the feature requests you've provided. The ability to manage email accounts for each domain separately and the option to create email aliases both exists in our Reseller plans:
https://mailwish.com/resellers/

If you have any additional thoughts or if there's anything specific we can do to enhance your experience, please let us know. We aim to provide the best possible service, and your satisfaction is our priority.

We hope you'll consider updating your rating to reflect your overall experience with Mailwish.com. If there's anything we can assist with or if you have further questions, don't hesitate to reach out.

Thank you once again for your support!

Noté 1 sur 5 étoiles

Never Ever Sign-up With This Company

These guys fooled us to take the longterm plan and within 3 months it started getting hacked and they were blaming us, initially I though it might be the case, but once they moved to new server it started happening every other month and they start blaming our team members for someone hacking their server saying we're spamming with this email, I've repeated told them we only use this to access or use this email to login to our internal softwares and occasionally send mails to our clients but never spam anyone, now after complaining to them last week, they completely blocked us out of the system and we can't access anything.

2 septembre 2024
Avis spontané
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Réponse de Mailwish

We take such allegations very seriously and categorically deny the claims made in this review. Our team has always provided transparent and secure services, and we have repeatedly addressed the issues mentioned with clear explanations and solutions. The suggestion that we are responsible for security breaches or that we have blocked access without reason is not true. We have records showing that any security issues were caused by misconfigurations or misuse on the client’s side, and we provided guidance to resolve them.

As these accusations are both false and damaging, we are now considering taking legal action to protect our reputation and business. We will be contacting Trustpilot to have this defamatory review removed.

We request additional information, we would like to take this further.

Noté 1 sur 5 étoiles

Never ever use this company

Never ever use this company, it is a fraud, most of the time the email does not work, either you can't sent emails, or receive emails or can't login. It seems they always experiment on a production server so everyone suffers whoever using this service. Stay away from their lifetime offer and any other offer, it will loose your temper

6 août 2024
Avis spontané
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Réponse de Mailwish

Hello

We take all feedback seriously and strive to maintain the highest standards of service. However, your review contains significant inaccuracies that need to be addressed:

We can not find an account matching your name,

Misrepresentation and misuse of our platform harm our community, and we are committed to protecting our users and maintaining a safe, reliable service.

If you have any legitimate concerns or need further clarification, please contact our support team directly.

Thank you,
MailWish Team

Noté 1 sur 5 étoiles

The service is very bad

The service is very bad, I subscribed for 1 year for 2 accounts, only used it for 2 months and it was suspended for no apparent reason. without any compensation/refund.
Important data is also not returned.
Please be careful when using this service

2 avril 2024
Avis spontané
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Réponse de Mailwish

Hello

We take all feedback seriously and strive to maintain the highest standards of service. However, your review contains significant inaccuracies that need to be addressed:

We can not find an account matching your name,
Suppose your account was suspended due to the misuse of our services for **spamming activities**. This is a clear violation of our terms of service.

We have robust evidence supporting this claim and are prepared to take legal action if necessary. Misrepresentation and misuse of our platform harm our community, and we are committed to protecting our users and maintaining a safe, reliable service.

If you have any legitimate concerns or need further clarification, please contact our support team directly.

Thank you,
MailWish Team

Noté 5 sur 5 étoiles

Exceptional Email Service with Top-Notch Support!

I've been using Mailwish for my business email needs for a few months now, and I must say, I'm thoroughly impressed! The setup process was a breeze, and their support team was always available to help me with any questions or issues I had.

The email service itself is rock-solid, with virtually no downtime or issues. The spam filtering is top-notch, and I've seen a significant reduction in unwanted emails since switching to Mailwish. The interface is also very user-friendly, making it easy to manage my emails and contacts.

What really sets Mailwish apart, however, is their exceptional customer support. I've had a few questions and issues, and their support team has always responded promptly and helpfully. They're knowledgeable, friendly, and go above and beyond to ensure that any issues are resolved quickly and efficiently.

Overall, I'm extremely happy with Mailwish and would highly recommend them to anyone looking for a reliable and feature-rich email service provider. Keep up the great work, Mailwish!

16 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

What I like

What I like:
* I can have several email accounts on Mailwish for the price of one at most other major email providers.
* Live chat support walks you through setup and resolves email configuration queries on the spot.
* A whole suite of apps that I haven't yet explored fully.

30 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

NEVER use this service.

NEVER use this service.
A few months ago I read an advertisement and bought their service. It doesn't work 90% of the time! The support constantly lies and tries to accuse you of sending spam or other violations.

Don't give them destroy your business!

13 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Mailwish does not merit your business

So you are in for a business email service, get promised a 99,99% uptime and a lot of other too good to be true perks. Reality: downtime is occurring daily, sometimes for hours. After a few months, it went down for days without any notice (we used Gmail for the account) We complain, get ignored, the usual runaround and in the end they admitted they had a server issue. Took days to resolve and never got completely resolved. When I told them I could not accept it they threatened to terminate the account. Which in the end they did. Obviously these buggers did not fool me as I did not react so they thought they won, moved the email system to our own server and called them out again and as you could guess, terminated on the spot.

2 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Delivery does not meet the promises

I'll start by saying I'm not happy to leave a 1-star review for anybody. And I really hoped to have a good experience with Mailwish because I like plucky startups who try to provide an alternative to much bigger, more established and dominant companies. Sadly, it didn't go that way, and here we are.

That said, I am going to try to be charitable in my review. I signed up with Mailwish about 3 months ago on their lifetime plan. Early on, things were going pretty well, and I was pleased. However, in the time since, I have experienced three major outages. In the case of the first two, I was informed only after reaching out to support that these were "upgrades" and the service would be back online soon. In my experience, an upgrade that is not announced in advance is not an upgrade but an outage. And "soon" is not a sufficient answer when a mission-critical system is unavailable. In the third case, it was indeed an upgrade, announced SHORTLY in advance. However, the process was so badly mishandled that I was unable to access a considerable amount of my data for DAYS.

During this process, I have learned and observed the following:

1. Mailwish operates two servers (not data centers... SERVERS): one dedicated to US accounts, and the other dedicated to the rest of the world.
2. Over multiple tickets and chats, I have only ever had contact with ONE individual, who is definitely not available 24/7 (nor should he be!). There was a single exception where a second support agent responded to the ticket, but then it was picked back up by the first guy.
3. From the outside, there does not appear to be any sort of multiple redundancy or backup system.... both of which are essential standard IT practices.

Mailwish promotes itself as a business email platform. BUSINESS email. This is a fundamental component of any businesses infrastructure, and reliability is ESSENTIAL.

Now here's where I get charitable. I don't feel it's appropriate to badmouth the people behind Mailwish. I sincerely believe they come with good intentions and are working hard to serve their customers.

But my impression is that Mailwish is under-staffed, under-funded (weigh what they are charging versus what they are attempting to deliver... the model is not sustainable without quality suffering), and unfortunately lacks the experience or infrastructure to achieve what they are promising. And that's unfortunate.

I've thought long and carefully about writing this review, and I take no delight. However, if you are serious about your business, then you will want an email provider who you can count on for uptime, transparency, and reliability. Mailwish is not that provider.

You'd be well advised to steer clear and place one of your most mission-critical systems with a larger provider who is well-established, fully staffed, and has the infrastructure and expertise to ensure that you can count on your email always working. Unfortunately, this is a case where you get what you pay for. Don't be swayed by bargain basement pricing. Prioritize your critical systems and make the investment accordingly.

30 mai 2024
Avis spontané

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