Maison White ltd Avis 

I placed an order for a dolls house for my daughter’s 4th birthday on the Maison White website, which cost £129.50. I received emails confirming my order had been processed and when my order had been despatched. My order should have been delivered today and when I spoke with Parcel Force they advised me that the sender had not sent my order. I then attempted to login into my account on the Maison White website and my account had been blocked by the website owner so I was unable to look at my order details. I tried to contact Maison White on two different contact numbers and neither calls were answered, I then emailed Maison White and received an extremely rude and unhelpful response.
I have now had to go through PayPal and claim a refund through their protection policy and have to reorder my daughter’s main birthday present on short notice for her birthday this week. I am ABSOLUTELY APPALLED with Maison White Ltd and their terrible service!

Easy ordering, fast delivery, very obliging and helpful company. Would use again.

If I could give this company 0 stars I would! My daughter offered a jelly cat for her sister for Christmas and was promised it would get here for Christmas. It did not! We had to go out and buy the same item from another shop. We received a patronising email which tried to talk their way out of failing to meet the deadline for the delivery. We have sent the item back but we STILL HAVE NO REFUND!
I am trying to chase this up but we are being ignored by the company, send multiple emails with the Royal Mail proof that we have returned the item but there is no response at all from the company. I am now out of pocket and have no item!!! Appalling customer service I would recommend you DO NOT USE THIS COMPANY!!!!!!

Terrible service from start to finish. I brought my daughter a jelly cat bear for a chritmas present. After a week I still hadn't received it so I emailed the company and it arrived a few days later. I was send a bright pink rabbit instead of the bear in chritmas pjs I had ordered. I emailed the company again to say I had been sent the wrong item. They send me a sarcastic reply saying they empty humans not robots and mistakes happen, fair enough but say it like that more a an apology would have been nice. They then proceeded to day they would not send me the item I ordered until they had there rabbit back. This was a week before chritmas. 5 mins later I had another email saying the item I has ordered was now out of stock. I was forced to spend another 49.99 elsewhere to get the item I wanted and futher more the company didn't issue my refund when they received the item. Instead they held my money until I sent an emailing asking where my refund was. They tried to day the didn't have the item when I had royal mail proof of its delivery. I do now have my refund thanks to me pushing but I would advise you NOT to us this company especially if you want what your ordered and in time for an event.

I ordered the hibernating tortoise 2 days ago with 2nd class shipping, it has just arrived and i’m so impressed!! Just what i wanted and especially impressed with how fast it was delivered considering it is a busy time of year. Thankyou!!

Excellent service
Excellent delivery
Quality product
Many thanks

I ordered two wall sheep heads, you might think, who wants two sheep heads on their wall? They're for my garden room wall. They're shabby chic style. I just love them.
I'm an interior designer and love quirky tastful items.
Also, this is the first order I placed with Mason White Ltd, I paid for early delivery, and they arrived within a day, amazing service. I will definitely use this company again.
Lady Jeanna

Ordered a Jellycat large Reindeer from here immediate dispatch, great communication. Arrived perfect just as pictured within few days of ordering. Thank you would highly recommend.

Brilliant company! First time used for Christmas gifts. Arrived very quickly and excellently packaged. I just stumbled across them whilst googling places that sold a specific jewellery brand and I’m very pleased I found them as I will recommend to others and definitely use again!

Poor customer service, no good will or efforts to meet a compromise. Would not use again or recommend to others.
I certainly won't be buying any William Morris at Home products again from Maison White or Bedeck (manufacture) as they are either 'seconds' or substandard.
The hole in my (less that 30 day duvet cover) that has been washed twice is from a material fault not my washing machine!
I guess my current situation is part of the joys of using a small business who does not have the financial budget or business nous to realise that satisfied customers are returning customers!

Had a query with my order. . .reply was almost immediate, and resolved straight away 🙂 Great prices and speedy delivery. Highly recommend!

Local, honest and quick delivery. The picture of the product was accurate and when ordered they arrived promptly. Also it feels good to support a smaller company with quality products.

Great price. Great communication. Excellent product

Ordered curtains that were hard to get hold of across the internet, they were at a fantastic price and were delivered quickly. Couldnt fault the service in any way, would happily use again!

I had a wonderful experience with this company and their customer service agents. Email query was responded to quickly and after registering for their newsletter I believed postage was tracked and free but the website was clear in that paid for postage is tracked. After contacting the team about whether additional pillowcases were also embroidered. The team later confirmed all postage whether free or paid for is tracked. Free postage takes longer to deliver than paid for services. Which makes sense. I bought beautiful Laura Ashley crane embroidered bedding with extra pillowcases. Just stunning. Prices are so reasonable. I saved as least 75.00 on my order. And customer services kindly reimbursed me my postage charge that day for the misunderstanding on postage delivery timescales. Very happy overall and my duvet set arrived promptly on 2nd class RM tracked. I would definitely recommend and order in future.

The absolute WORST customer service I have EVER received. I phoned with a query, was spoken to very abruptly by a member of their warehouse team and at the end of the call an insulting expletive was shouted down the phone. The manager I then made contact with, had no interest in making amends.
I found the curtains cheaper elsewhere!!

Maison White are excellent and their prices are very competitive. I have placed 2 orders and both arrived very quickly.

Ordered a duvet etc. Got information stating when it would be delivered. Stayed in all day waiting for delivery, nothing arrived. Stayed in the following two days and nothing arrived. I rang the company asking for a refund as the parcel has obviously been lost. The woman was very rude to me and said she was not prepared to give me a refund. She told me that I had to wait 10 working days to see if the parcel did arrive. I explained to her that what I ordered was a present for my nephew's wedding that week and that I could not wait that long. She was quite abusive and refused to pay me back the money that I had paid out, which by the way was quite a substantial amount. Also refused to send out another order. She slammed the phone down when I asked again. Now out of pocket! Got to go out and buy another wedding present! Goodness knows I tried my best to plead to her better nature, but to no avail (I don't think she has one). I know it is not their fault the parcel has not arrived. But neither is it mine. I'm the injured party here, left out of pocket. Would not use this company again. Poor customer service who just puts all the blame on the customer. My only sin, to place an order with them. NEVER AGAIN! AVOID. RUDE AND OBSTRUCTIVE!

all good, good price good delivery