MakeMyHouseGreen Avis 

So we're on the road to upgrading our PV array that was an integrated 12 panel 2.16kwh from 2012.
After replacing our second Sunnyboy inverter, we checked our output, to reveal that we're down to 80% of original spec.
So "MMHG" are called in to propose the upgrade, and we're on to keep our existing FIT rate, so long as we don't extend our output beyond the original spec. with only 4 panels. So much more efficient.
We are also looking to having a separate array that's aligned with a battery and an additional 8 panels to run on our roof.
So far the price for the parts is so much better value, BUT the cost of installation is HUGE.
So far we've had an initial remote consultation & a further discussions on value, PV rating and inverter cost payback, & hopefully we're going to arrive at a satisfactory outcome this week.

Everything ran like clockwork! The fitters and electrician were really helpful and worked through some on site issues collaboratively, resulting in a perfect install. If you are thinking about solar I would highly recommended MakeMyHouseGreen =)

I've been looking into solar panels for years, but the combination of pricing and poor customer service meant that it never went further than an online indication of price or an initial discussion.

In March 25 I went to the Homebuilders and Renovations show at the NEC and spoke to 4 solar companies. All promised to contact me in the next week. MMHG were the only one who gave me a date and time for an appointment. One company emailed me after I'd paid my deposit with MMHG and were disappointed I wasn't interested in talking to them. I never heard from the others.

I had an initial discussion with Bobbie, who gave me some options for different configuratios - with online links and details - to look at and think over. We had several further discussions and made adjustments to the configuration and pricing to give me more panels and a bigger battery, still within my initial target price, and I provided photos of my property - fusebox, meter, roof space & beams, etc - to allow them to assess the house and identify any pre-work that may be required. I needed a smart meter fitted and some electrical work doing first, but I managed to arrange that through my utility company and a local electrician.

A little over 3 months later, my panels are installed and working. The actual installation was a breeze, with a great team of fitters and electrician. The day went really well and I was involved and informed all the way through.

In hindsight, there were some useful things that weren't communicated upfront, but nothing that hasn't been discussed and rectified during the overall process and the post installation review.

As an added bonus, MMHG have links with various financial institutions, so by borrowing funds for the home improvement from my own bank, I qualified for cashback, which was paid into my account within a week of the work being completed.

I can't say whether MMHG are the cheapest or the best option, but they were the ones who made sure to contact me when they said they would and gave me the time and information to make a decision. I have already recommended them to friends who are considering solar panels, on the basis that I am happy with the price, the product and the level of service from everyone I have dealt with.

We spoke to a number of companies about getting a solar installation, but none seemed to have the knowledge and honesty as this company.

Our expert, Bobbie was brilliant and spent a lot of time with us creating the system what was right for us and our house setup.

The delivery, installation and service have all been perfect and i'd reccomend them to anyone looking for a fair price and a system which is right for them.

We’ve now completed our solar journey with MMHG and it’s been faultless from start to finish. Our solar guru Jess was very informative, helpful, patient in answering lots of questions sometimes having to go over things again that she’d already explained. And importantly for us, Jess wasn’t pushy at all. She recognised this was a big investment and one that we needed to be well informed about to make a decision. In contrast we had a quote from another well known company who sent the quote a couple of mins before our first call, raced through the info and expected us to sign up there and then.

MMHG kept us informed through the journey, the sub-contractors from surveyor, scaffolders, delivery to the install team have all been first class. The actual installation is a first rate job. The team were great to have around, considered how best to complete the job so any positioning of kit, cabling and trunking was as neat as possible. They answered any questions we had and gave a good walkthrough of our set up.

Not forgetting the customer service, Rosie and colleagues who’ve kept in touch throughout with check-ins during the install to make sure we’re happy.

We’d have no hesitation in recommending MMHG.

Prompted by a flyer promoting a partnership between MMHG and my local District Council, I approached the company and had a couple of lengthy video calls with one of their’gurus’, Fin Potter.
Fin was helpful and informative, setting out different options to meet my needs and explaining how his ROI calculations had been produced.
For personal reasons I finally decided not to proceed but my decision should not reflect badly on either Fin or MMHG as a company. I feel confident that if I had chosen to continue, I would have enjoyed ongoing customer care.

From my first conversation with Make My House Green, to Solar Panel Installation it has been amazing customer service.
The communication has been excellent. Every stage of the process from choosing the Solar Panel package, through Scaffolding, delivery of the kit to Installation has been great and everyone we have dealt with has been. So lovely, professional and helpful. Everything was organised for us and everything was done to the schedule. Couldn't be happier with the whole process. Thank you so much.

Clear description with oodles of time which was much appreciated. Lots of useful facts and detail to help make the right choice. Good video session with Nick.

The service is relatively automated but that never prevented me from talking to a real person and everyone I interacted with was helpful and they responded quickly. The install was painless and I'm pleased with the system

Started on time, good presentation and was able to fully describe the product and answer my questions.

Bobbie was a fantastic solar expert. Although I didn’t go with this company in the end as went with a competitor for my own beneficial reason.

He went through in detail the whole process and journey of an installation and was honest and confident in his answers he provided. I had 5 quotes, some cheaper some more expensive and another quote which basically was splitting hairs when choosing who to go with for the installation. All the others apart from one other was pushy and felt like a hard sales push to get me to sign up to the installation.

Bobbie and this company was far from that. I felt it was more akin to an advisory company which allowed me to make my own final decision without any pressure. My top advise would be after your first consultation with Bobbie please do not be put off by any projected cost. It is worth having the second phase call as part of their process as you will find more often than not that the price reduces to an attractive price point following a more detailed survey.

The only reason why I ended up not going with this company was because I had already started the DNO process. Be assured Bobbie and this company will go out of their way to support you and guide you right through the process.

I feel bad as I feel I wasted his time, but it was definitely time well spent for me personally as he gave me so much new knowledge around Solar energy.

Thank you Make My House Green for helping me make an informed decision without any pressure or judgement.

Tailored to my needs following discussions in the web meeting.

A really professional service. Very slick systems and an incredibly responsive and proactive team from sales through to customer support. I want to call out both Fin and Rosie in particular for the quality of their customer focus. No question was too much and I really felt valued and important. Really happy with the speed at which the whole process took from start to finish whilst never feeling pressured. I'm now delighted with the system and enjoying being able to regularly checking up on how many glorious green kW our system is generating!

Finn was very knowledgeable and friendly making the whole consultation call easy and the numbers easy to understand

Bobbie was great. Got straight to the point highlighted the negatives first to manage my expectations.Living in a mid terrace house it was always going to be difficult. He has pointed me in much easier direction of a Battery only solution which I'm thinking about. No pressure no hard sales just a thoroughly straight and MCS accredited talk through on their techniques approved by Richmond Council as well which is my local authority.

Good conversation which answered all my questions

Overall we had a great experience through the whole process. There are a lot of moving parts to a solar installation and they did a thorough job in staying on top of all elements. Would highly recommend them.

Overall a very good experience !
Each stage of the process had good people. From a good initial experience with our 'Guru" Nick, through to a great installation and commissioning with Jon.
Thanks all !!!

Brilliant experience and Rosie was ever so helpful . We love our new panels and batteries, highly recommend

Excellent service