Reported faulty product, both email and contact us form ignored. Chased & told it comes out like that & if I order another type off website they’ll send extras. Atrocious, I’ve wasted enough money on... Voir plus
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We really like the product but, unfortunately we have had some problems with the delivery. On both occasions I let them know & Scott resolved it without delay. So great customer service
Order from Malibu quite a few times for our sun creams. We received an email from Angela regarding our latest order to inform us of some items not being in stock. We could either receive a refund or t... Voir plus
Family of 3 with a 3 year old! Very first day using factor 50 often we got absolutely burnt! The 3 year old cried most of the night! Great start to the holidays
3,4
Moyen
30 avis
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O/N 36550/290325/36 where is it
O/N 36550/290325/36
I placed an order for £66.49 on 29th of march on 31 March I received email that my order has been shipped, so I logged into my account to track the order, my order is not showing on my account, an order from 3 years ago is the only order showing!
Being concerned I have now emailed malibu 3 times as yet they have not responded, I have not received my order that has been paid in full via PayPal, it is now 3 April website said I would get my order in 2 working days,
I will never order from malibu again,
I have updated my review due to help Received from Scott @ malibu who chased my order & arranged delivery to be delivered 8th April by special delivery.
Which i received today thank you Scott
3 avril 2025
Avis spontané
A fantastic customer experience!
A fantastic customer experience!
Angela contacted me to say one of the products I ordered was out of stock. I was offered a replacement or partial refund. I chose to go for a replacement.
My order was delivered in 2 working days with several extra products included as a gesture of goodwill. This was beyond my expectations.
I wouldn’t hesitate to recommend. Thanks so much!
13 janvier 2025
Avis spontané
Ordered some products online only to…
Ordered some products online only to find out directly from Angela at Malibusun that they were out of stock. However, I was offered alternative products and my parcel still arrived in plenty of time for my holiday .. along with a selection of free items! Thank you Angela and Malibusun for a great service.
5 novembre 2024
Avis spontané
Ordered malibu bronzing butter but was…
Ordered malibu bronzing butter but was not delivered with in time frame, which was Malibusun fault. Chased a couple of times and Angela sent a replacement parcel out straight away on a 24 hour tracked service. Angela kept me fully updated on when I would receive the parcel. Received the parcel of which she kindly put in some free products for my inconvenience. Angela and her team went above and beyond to make sure I received my goods. I have since received the original package nearly a week late. Angela kindly said I could keep the goods. Great customer service and would definitely order from them again.
1 septembre 2024
Avis spontané
DO NOT ORDER IF U NEED IT SOON
DO NOT ORDER IF U NEED IT SOON. I was told two to three working days and have still not received my tanning butter after 3 weeks. Also emailed 3 times and did not get any help on my order arriving.
9 août 2024
Avis spontané
Tanning Gel
Tanning Gel
Excellent service.
Please don’t be put off by a couple of the negative comments.
My order was delivered in 2 days!
Great price, excellent service.
I also had some freebies which was a wonderful surprise !
Thank you Malibusun.com
2 août 2024
Avis spontané
Have no concerns
Was a little worried by the other reviews, but as the web address was the same as on the back of my Malibu Sun Cream bottle decided to take a chance. Clearance stock was very competitively priced and found a discount code on top which covered most of the postage charge. Received Royal Mail tracking number and arrived within 4 day (which encompassed a weekend) by a tracked service. I would have no concerns about using this British company again which makes its excellent products in England.
4 avril 2024
Avis spontané
Scam .Was just about to order when I…
Scam .Was just about to order when I checked delivery. It's says they take no responsibility for loss or damage or not received. Won't be bothering as thats going against the goods act.
21 février 2024
Avis spontané
Scammer website
Scammer website, do not use!! When you look into this website it’s only created in 2023.
Their terms and conditions state they take no responsibility for loss, damage, delay or non delivery.
No response back to any emails and phone number does not pick up or have any recorded messages.
My order placed has not arrived, looked into Facebook and other customers having the same issue.
Website needs closed down.
21 juin 2023
Avis spontané
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