Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... Voir plus
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Lisez les avis des autres
Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... Voir plus
L'entreprise a répondu
I took several items from my late grandmother, that I thought were just costume jewellery (Brooches, pendants and rings) . The ladies welcomed me and were straight into valuing, what I thought... Voir plus
Basildon store were so helpful in restoring my diamond in my engagement ring 💍 it looks so beautiful again They went above and beyond it looks just like it would have when my Nan wore it all thos... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.
Coordonnées de contact
Long Causeway 27, PE1 1YJ, Peterborough, Royaume-Uni
- mallardjewellers.co.uk
4,6
Excellent
494 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amy gave me excellent customer service…
Amy gave me excellent customer service as well sorted out my problem within 15 minutes. She was very well coming, kind and friendly thank you!
6 septembre 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for such a great review, Amy will be very pleased you're happy. We look forward to seeing you again.
Friendly and professional
Friendly and professional. Charms arrived safely and quickly
1 juillet 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for your review Steph, much appreciated. Keep checking as we will be adding more items soon.
Amy at Ilford Branch
Amy at the Ilford branch gave me so much of her time over 2 visits. She listened and was fully engaged with my comments about the many pieces I took in for valuation.
It was a very pleasant experience at a sad time.
7 juillet 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for taking the time to write this review, Amy will be pleased you had a pleasant experience at such a sad time. We hope to see you in brighter times.
Purchased used watch
Purchased used watch - arrived as described. Swift delivery. Was also issue with payment (from my end) they assisted with resolving
17 avril 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you Khuram for a great review. We appreciate your acknowledgement of our help with your payment, we try our best to be as helpful as possible. We look forward to hearing from you again.
I recently purchased a Rolex watch from…
I recently purchased a Rolex watch from the Nottingham store, Judith was extremely helpful in helping me to make the right choice and very knowledgeable about the product. I would recommend this store to my friends.
16 juin 2023
Avis spontané
Réponse de Mallard Jewellers
Brian, thank you for your review. I'm sure Judith will be very pleased you appreciated her help and knowledge. We look forward to seeing you again.
I recently purchased a Rolex watch for…
I recently purchased a Rolex watch for my wife from the Southend store. The assistant Dave, was exceptional in his help and knowledge in helping us make the purchase. I would definitely recommend the store for purchasing jewellery
8 juin 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for your great review. We're so pleased you're happy and look forward to seeing you again.
I recently asked the Basildon branch to…
I recently asked the Basildon branch to make me a ring that included and replicated earrings that my late husband had bought me and I lost one just before he passed away. The ring that their jeweller produced was far beyond my expectations, beautiful, and I only wish my husband could see it.
23 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Janette, we're so pleased we were able to help you with such a precious piece. I'm sure your husband would be glad to see you happy, as are we. We look forward to seeing you again.
Great customer service and products…
Great customer service and products every time on-line.
Shops are brilliant too :)
5 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Fiona, thank you for your great review. It's nice to see a regular customer taking the time to do this for us and it is appreciated. Look forward to hearing from you again soon.
Raj, Ellie
Raj, Ellie & Lavina have been great. Been in the store twice and have had excellent service at the ilford branch. The experience was so good that my wife and I was so comfortable leaving our items there. Also I have told lots of people about the experience and I will using Mallards ilford again.
1 juin 2023
Avis spontané
Réponse de Mallard Jewellers
Kam, thank you for your detailed review and for your trust in leaving your items with us. We look forward to seeing you again.
Shout out to Mallard Jewellers in Ilford
Shout out to Raj, Amy & Elle for serving me these perfect earrings for me much appreciated
4 juin 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for your review Shaun. My colleagues in Ilford will be very pleased you appreciated their service. Look forward to seeing you again.
i recently purchased 2 watches from…
i recently purchased 2 watches from mallards from first entering the shop and meeting Holly and opal it was a fantastic experience they knew all about the product very friendly and such a lovely couple of girls they are a credit to any business 👍and Nottingham mallards you are lucky to have 2 fantastic employees well done girls and thankyou from us both x 10 out of 10 5⭐️experience
2 juin 2023
Avis spontané
Réponse de Mallard Jewellers
Donna, thank you for your fantastic review. So pleased you had a fantastic experience. You are quite right we are very lucky to have great colleagues. We look forward to your next visit.
Brilliant customer service from Raj
Brilliant customer service from Raj, Evie and Lavinia. Went to the Ilford branch. I will recommend them for sure. They gave me a specific time for when my ring would be done and kept their word. Their service is also great value for money. They were also very friendly with me and took out a bit of time to have a conversation whilst filling out paper work which really showed they care for their customers. Would absolutely go there again.
21 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Thank you for your brilliant review Sonam. My colleagues in Ilford will be so pleased you've taken the time to let us know about your visit. We look forward to seeing you again.
What a great customer service and…
What a great customer service and always look after Metz today Jasmin at high road Ilford really took care of me! Recommend all day long!
16 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Jan
Thank you for leaving a great review, Jasmin will be so pleased to hear you are happy with your visit to Mallards.
omega watch
Picked up a 'new' watch from here. very happy with the service I got from the staff. Would be happy to use again.
12 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Nicholas
Thank you for your review, we are pleased you were happy with the service and the watch.
Mallards Basildon
Martine and colleagues at the Basildon store were extremely helpful and knowledgeable in the purchase of my new watch, would highly recommend this store.
9 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Chris
Thank you for a great review, the Basildon store will be so pleased to hear you love your new watch.
Martine
Martine, Basildon store was so helpful and took her time to find me 2 platinum rings, she listened to what I was after and we found the perfect rings. She was very knowledgeable.
I’m looking forward to collecting the other ring once it has been resized for my tiny fingers.
4 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Angie
Thank you for a lovely review, Martine will be so happy to hear you were happy with the service and the rings.
We purchased two Rolex watches from The…
We purchased two Rolex watches from The Nottingham branch today. The staff were lovely and really helpful.
8 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Mr Dowson
Thank you for your review, the Nottingham store will be so pleased to hear you were happy with the service and watches.
Amy and Ellie at the Ilford branch were amazing.
Amy and Ellie at the Ilford branch were very helpful. They listened and took note of what I was looking for. After they realised that they did not have what I wanted in their branch they managed to find the perfect pendant and a chain for me from their other branches around the country and get them sent over within a couple of days.
They were in regular contact with me via telephone and email and sent photos of each piece for me to look at prior to my attending.
Brilliant service, wonderful people, lovely jewellery.
I would definitely recommend.
4 mai 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Justinion
Thank you for a great review of our Ilford store, they will be so pleased you were happy with the service.
very pleased partner
great price and excellent service with the resize and great quality product
1 avril 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Terry
Thank you for a great review, we are pleased you like your item.
Fantastic service
Fantastic service.
I’m so grateful to Martine and the whole team for their helpful advice and professionalism. I needed some old jewellery cleaned and fixed. These items are incredibly sentimental; the team completely understood and did a wonderful job. I wouldn’t go anywhere else now.
Thank you for all of your help; I look forward to wearing my newly fixed and cleaned up jewellery with pride.
25 avril 2023
Avis spontané
Réponse de Mallard Jewellers
Hello Stephanie
Thankyou for taking the time to leave a lovely review. Martine and the Basildon team will be very happy with the service you received.
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