Mammoth Hire Avis 

Having read the reviews I feel very stupid that I didn’t read them before I hired the equipment. I too have not received my deposit after 5 weeks numerous emails and calls. This is a fraudulent company and requires legal action against them if so many customers have experienced the same. It’s theft plain and simple shameful stealing people’s money !!!

Avoid. They definitely don't beat prices.

Terrible company to deal with. Didn't deliver all equipment that was hired. Didn't collect until after 10 days of being off hire, and still haven't received deposit back over a month since the equipment was picked up.

Do not use, avoid company. they send dirty tools, and exspect you to send back clean, product arrived totally different to what advertised, dont collect on time you have to chase them, but cant get through. just go somewhere else.

AVOID, AVOID, AVOID!!!
Not sent the equipment that was ordered, despite stating in order comments box that it was important that I receive equipment of the same dimensions as described, in order to fit through alley way. Ended up having to decide whether to lose the weekend’s work or cause damage to property to make it fit through.
Waited in all day for the machine to be collected on the specified day but no one showed up. I telephoned and they nonchalantly said they would collect it the next day.

Did not receive £500 deposit within the (overly long) stated refund period.
Have had numerous telephone conversation conversations, web chats and emails and was eventually promised it would be refunded by the end of the day but this did not happen.
I telephoned the next day and was told I would have a call back within the hour. Again, this did not happen.
Nearly 2 months after hiring the machine, I still do not have my deposit. They are obviously unlawfully retaining deposits to bank the interest. Meanwhile customers are deprived of their own money and loose out on interest.
Shall be taking legal action.

Very bad experience with their service. I ordered the ladder and i missed the 1st delivery when I contacted them they said i have to pay full amount again for second delivery. If possible i would have given negative ranking to them

SCAMMERS - DO NOT USE:
Ordered a Karcher Vacuum Steam Cleaner and got sent (via a 3rd party) a Henry style wet/dry instead, which didn't even work!
Customer service useless and patronising and refused to arrange for the right machine, nor a refund. Now going thru credit card to get money back.
Took a day holiday to use the machine so now also wasted that.
SCAMMERS - DO NOT USE!

They retain the deposit, basically they hire the tool from a local supplier then rip you off by not returning the deposit. DO NOT USE. Just find the local supplier your self.

I would give a 0 star rating if possible.
Tried to hire a petrol post driver.
On the day of delivery late afternoon was called saying they could not delivery as tool wasn't available.
Agreed to wait another week and again tool wasn't available. Agreed on refund. After 10 days still no refund emailed for an update and was replied to back saying ticket has been raised then radio silence. Eventually raised a ticket with my credit card supplier and was given a refund. DO NOT USE THIS COMPANY

THEY DONT GIVE YOU DEPOSIT BACK!!! Don't waste your time, the hire part is easy but they also tell you it must be cleaned before returning it like you know how to clean diggers and dumpers. all other hire companies dont require this. Apart from that Im now in week 9 of being ignored by email, online chat when you select refunds and on there whats app. It is at this point a stratigic descison by them not to answer or pay me my deposit back. Rude and Horrible really.

Update to the below: I preemptively emailed the email below because your response is the same on all the other bad reviews here where you havent paid the deposit back and heard nothing back for 2 weeks. So what the point? More than likely just be handled in small claims court

This company does not return your deposit they took £500 from my account and have failed to refund it. There is no customer service department it’s all AI generated and it’s disgusting that I’ve possibly lost £500.
Avoid like the plague

They tried to deliver different size scaffold tower then the one I have ordered. After two weeks of ignoring my messages and not being able to come with a conclusion, they try to blame me for the error. Never again. Keep saying that I ordered wrong size , mammoth hire should provide detailed invoice as soon as the customer paid the rental order . I have paid £4 cancellations cover so if something is wrong to can cancel the order but you not giving this opportunity to the customer without providing a detailed invoice can not be checked the order. Just charging an extra £4 for nothing….

No confirmation email, but the ladder arrived at 8-30 am on the first day of hire period.
And we had it over the weekend free.
So really pleased with the service.

Very helpful delivery from travis perkins

Mammoth sent an email after 5pm the day before scheduled delivery stating they could not source the equipment, and asking if I wanted a refund. I responded saying would take the refund, which they then said would take 5-7 working days to arrive. Three weeks later and no refund. When I followed up they said they had raised a ticket with their billing department, but they did not provide a ticket number, and there is no way to follow up. I expect that their favorite bot Abbie will respond to this complaint stating that all has been dealt with and requesting more information from me.
UPDATE- after I posted this complaint Mammoth/National Hire did refund the full amount, but it was three weeks to the day the amount was withdrawn from our account

I have not received my scaffolding and when I try to phone number doesn't exist

Despite sending confirmation of delivery, less than 24hours before the delivery was cancelled. It is near impossible to talk to a team member via the telephone lines once you actually find a number that is still used.

CRIMINAL!! What you see online is not what you get. They take your money and then send out a tender for anyone who wants to turn up at your house and deliver what they want even if it is nothing like the description or the photo online.
In the small print they could send you a KitKat instead of a stump grinder and nothing you can do about it.
AVOID AT ALL COSTS!!!!

Can’t put lower than a 1*, you’ll find the rest of the reviews are likely to be accurate.

Poor service from delivery through to collection

Unfortunately, my experience with Mammoth Hire was poor from start to finish.

The equipment was delivered late, with no useful communication or updates. When it eventually arrived, it had no fuel, which caused further inconvenience and delayed the work even more.

I raised these issues through Mammoth Hire’s support system, but my tickets and subsequent complaint were not properly answered. Communication throughout the hire was virtually nonexistent.

I also contacted Mammoth Hire in advance regarding collection because I needed reasonable notice and wanted to avoid any suggestion of a failed collection. Despite this, nobody confirmed an arrangement with me, and a driver attended while I was out without prior notice.

I then had to contact the actual supplying depot, Ermin Hire, directly and arrange a suitable collection time myself. I also spoke directly with the driver so that he knew when access would be available. Ermin Hire and the driver were helpful, but I should not have had to bypass Mammoth Hire and organise their collection process for them.

The equipment has now been collected, yet Mammoth Hire still has not responded properly to my complaint.

Late delivery, no fuel, almost no communication, unanswered support tickets and a collection process I ultimately had to organise myself. Based on this experience, I would not use Mammoth Hire again.

Do not use!!! After numerous phone calls and messages Im still waiting for deposit refund of £500. I wish i had seen these reviews here before using them