Man Crates Avis 

Love Team Crates. This is our fourth time getting gifts from here. A couple of things could be tweaked. Bought three gifts personalized with a name on a card, but the card didn't have names. People received the wrong present. The code on the puzzle box didn't work and it took us about five minutes to get it opened (bummer). The smash it gift card could have been a little bigger. Took my daughter a slight hit and she was done.

This year I ordered one for my Brother-in-law and his son (my nephew)... The pry bar didn't help open them so had to resort to a bigger prybar and finally the pieces of wood snapped and they were open... Both liked the stuff inside but really hard to open this year... Not sure why...

I have been gifted 3 Man Crates and my brother 2. I have been dissatisfied with 2/3 of these crates. What you are paying for here is the experience of “Uncrating” the items that were ordered. You get a flimsy pry bar to go to town on a glued up crate that wants to fight you every step of the way. The items you pay for are of low quality. If you buy a knife, expect that it is made with the cheapest steel and materials available. Similar to every othet crate/subscription/box service, you aren’t paying for premium products. That being said, your first time it can be exciting to open (or seriously frustrating). My mom liked the idea of these gifts, so repeatedly ordered them for us every year for Christmas. That being said, every item that’s came out of these either breaks or goes in the trash. The one item I was satisfied with was a Bloody Mary mix kit. Otherwise, a very flashy, but subpar experience.

Although it had nothing to do with them, my shipment was delayed and mancrates.com refunded my shipping costs. Then when the item arrived, I was so thrilled! It was effing awesome and well made. I ordered the Classic Cocktail Tool Crate, personalized with my boyfriend's name and we were both super happy. I specifically chose the crate delivery method and was not disappointed with the a) look of it and b) the amusement of watching my boyfriend pry it open with the crowbar!

I ordered two booze infused jerky crates to be delivered last week. I called the company and they reissued me one of the crates to be delivered and it was never shipped. I’m so disappointed in their customer service.

The gift was out of stock and I wasn't notified until it was back in. When it was received, it was personalized and the name cannot be seen unless you are right next to it. Also, there are two dots (..) next to the name where whomever was engraving it messed up. It is completely obvious. Very upset I paid $100 for this. Will not order from them again.

I had made an error when placing my order. I called Man Crates and I actually was able to speak to a real person (unlike a recent call with Xfinity). "Matt" was very helpful. We spent over 30 minutes trying to correct my error. He was patient and when he had questions on how to handle, he was able to get support from his supervisor immediately. He made the experience exceptional.

This was my first time ordering from them but it certainly will not be my last. "Thank you" Man Crates for still demonstrating what real customer service is supposed to be like. Well done!

This is an amazing company!!! A slight glitch with one product but was handled expertly and efficiently by Ms Hailey. Plus the products are so unique and thoughtfully presented. Love Man Crates!!!

I ordered 2 Smash and Grab crates for my 2 nephews. Man Crates cancelled my order without letting me know and refunded my CC, no explanation given. I called CS and the lady who answered couldn’t tell me what happened and said someone would call me regarding my order. No call back at all! I emailed CS 2x and no response but an email stating someone would get back to me shortly. Today Fed-Ex went to deliver my crates and then proceeded to return them to sender!! Never ordering from them again and had my mom cancel her order due to this incident.

I get my adult twin Sons each a Jerky Crate yearly.
They always comment on how quickly each of them opened it.
This year I wanted to make it more difficult and got the duct tape for an additional $20.
My boys both said it was easier...with the wooden crate AND the tape. They commented there must have been less glue with a thinner box.Ugh.
They love what's inside but my fun in it...not so much

There was a problem with one of the crates I purchased, and Man Crates cleared it up and sent me a new crate. Great customer service!

I didn't know how to apply a discount code before my purchase, so I texted the Man Crates team. Hailey was very helpful and refunded the amount I would have gotten with the code. She was courteous and efficient. I didn't think that I'd get a response that quickly, let alone a solution to my problem. I really appreciate the texting feature and Hailey's wonderful service. Thank you!

I have used this company twice now and both times the product and service were stellar. This last time the product delivery went awry but the company resent my order immediately. Thank you so much, Man Crates!

I always have issues with the discount codes, this is my own user error. I shoot them an email and they have it fixed for me within 24hrs and most the time within the hour. The customer service is amazing, literally the best I have dealt with and I work in customer service. My family loves these boxes. I love ordering from them and giving them as gifts. I will be ordering more for sure. Thank you for these amazing boxes and the best customer service.

This is by far one of the best companies I have ordered from, not only are the products awesome the customer service is on point. I had recently placed an order and it even came 2 days early but someone stole the package off my porch, I reached out to the company and they responded back within 15 minutes and they replaced the order for free and included an extra gift.. They went well above on this for me. I will use this company again..

Very disappointing!!!
I purchased a smash and grab gift to surprise my son for his birthday. I paid for expediting shipping to ensure the gift was received in time. Needless to say It was NEVER delivered at all. each time I reached out to the company they were quick to put the blame on everyone but themselves. Bottom line they dropped the ball. Think twice before ordering from this company, you may or may not receive your order.

I had the best customer service ever. Polite, answered all questions and was very professional.

I ordered a surprise gift for a friend and sent it to them only to find out they'd moved! I contacted customer service and requested an address change... but it was to late. Again I contacted customer service and they were able to resolve the problem and send a replacement package to the correct address. My only comment is and it could be FedEx... order early!... both times the delivery was delayed by a day or two. Other than that I had a great experience and would totally recommend Man Crates to my friends and family.

As stated on box, got excited and was amazed by contents. Crow bar was a great add! Glasses, snacks and bottle opener all perfect. Awesome gift, thank you!

I ordered a gift for my husband for his birthday, FedEx messed up and did not deliver my order…. So I emailed and texted Mancrates customer service. They responded in a timely manner and really tried to make my experience right and great with Mancrates. They sent me another package overnight. Although it was late for my husband’s birthday, we could not appreciate more. Really high 5 their service. Thank you.
Also, beef jerky I bought for husband was amazing!!