Man Crates Avis 

Used my barrel smoker today for first time. It worked amazing. Was fairly easy to keep my temp at 250ish. Made a tritip using hickory and apple wood. I've read a review where someone was upset the smoker didn't come seasoned. I've never heard of one coming pre seasoned. I seasoned mine last night. Washed it with soapy water. Then applied coat of canola oil. Fired it up with hickory/oak coals and a few hickory wood chunks. Perfect. Only reason it's getting 4 stars is it doesn't have a port to add more coals and wood. I had to lift the barrel off the bottom. Kinda dangerous. So I'm going to cut an access door on it. Overall highly recommend it. Keep on smoking!

We received the Whisky Appreciation Man Crate and it arrived on time and it looked phenomenal!! I read the reviews after I placed my order (I know, I know) but I’m glad I did because the reviews I read made me a little nervous. Fast forward to receiving it... My husband loved the concept, enjoyed opening the crate, and absolutely loved the contents of the crate. Good quality and a super fun gift!

I got a whisky crate for my husband as an anniversary present. He loved opening the crate with the crow bar and was thrilled with the stuff inside. My only complaint is I delayed shipping on it and expected it to come on a Tuesday when he wouldn’t be home to see it delivered. It came on a Sunday and he saw the guy deliver it so it took some of the surprise out of it. But I would rather have it early than late. I would definitely buy one again.

I just received my husbands man crate today I was sad he read the box and saw his gift immediately. I thought he was going to open a crate and see his surprise manly like.

I can't even begin to tell you all how impressed I am with this company. It was my son's birthday and I wanted to get him a gift. My daughter said try Man Crates. I said, what is that? She preceded to tell me as she bought a Man Crate for her husband. I was passenger in our car so I immediately used my cell phone to order the Pit Master.

My son lives across the U.S. from me so I checked into next day delivery so it could arrive on his Birthday. At that time of the day next day wasn't available so I checked two day delivery. That was too expensive for me. Disappointed, I went ahead and ordered 3 day delivery.

I decided to call Man Crates to make sure everything went through ok since I ordered from my cell phone and then I mentioned the delivery. I said I went with 3 day delivery . I also told my entire story to the employee :-) She was very kind and helpful to me and not expecting to hear this, she said she could get my son's gift sent out on 2 day delivery. I said ok that would be great! I wasn't even charged for the delivery! Who ever heard of that! :-)

Later that night I checked the tracking of my son's Man Crate. It said it would be delivered TOMORROW!!! Indeed my son's Man Crate Pit Master arrived the very next morning on my son's Birthday! He and his wife LOVED IT! I have the photos to prove it! :-)

Again I have never had such great customer service ever and in these trying times for everyone all I can say is THANK YOU MAN CRATES!!! Also I am telling everyone I know my story and if they are looking for a gift or even something fun for themselves, you can't do any better than Man Crates!

Can I get a lower rating please!

I paid for a Saturday shipment. I ordered this in plenty of time for this to be delivered... I Paid $53 to have this delivered on Saturday (HIS BIRTHDAY)! Its going to arrive on TUESDAY! His birthday is SATURDAY...... It's Thursday, there is still time to send another, over night, but guess what the 100% guarantee covers... We'll give you the shipping cost back!!! Wow!! Thanks!!! He has a bottle of 20 year old Scotch being delivered on SATURDAY, the personalized decanter for that should arrive for the Scotch will be here TUESDAY. Doesn't have the same effect now does it. HAPPY BIRTHDAY!

Purchased Beer Making Crate. My husband was not interested. So I tried to return the item with no assistance from this company. After 3 email no return label. There is not a phone number to call. So I disputed with my credit card.

Make sure you really want the item as a gift as THERE IS NO WAY TO RETURN IT.

Incredible products, amazing customer service!

I ordered the bacon crate on 5/3/21. Guaranteed to get here by 5/5/21. Did not receive it. Called to complain and they said it was delivered. I needed it by 5/6 to take with me so I asked for a refund. They said they only return shipping fee. I got home on 5/10 and there’s a package at my door. It was not even close to what I thought it was. The video said it’s hard to open and would create laughs and there’s a video because it’s so hard to open. It was opened in a matter of seconds. For the price of the product and high cost of shipping it’s definitely not worth it. Hopefully with all the trouble I’ve had and disappointment they will do something. It seems all the reviews I did read the response is we don’t sleep at night if the customer isn’t happy.
Somehow. I think they are sleeping just fine!!

The gift I ordered did not arrive on time--regardless of the fact that I paid almost $30 in shipping to have it arrive on the expected date. The tracking was also not updated very often, so I wasn't able to track it to see if it would arrive in time. If you're wanting a gift that's guaranteed to make it--this probably isn't your best bet.

This was my second Man Crates order and both items were as pictured, actually, they were better quality than the picture can reveal. Ordered the Smash Me for my husband for his birthday and it was a big hit...no pun intended :) Ordered the second one for my co-worker's birthday today and what fun we had watching him open the crate. These are so unique and fun. Both were delivered as predicted when I placed my order. I am already checking my calendar for the next event that I can surprise someone with one of your great products.

Highly disappointed and upset. I ordered the make your own smoker for my husband's birthday present. Guess what? It didn't even come in a man crate! The materials were missing, the metal was warped, and it sits at an angle. How are you going to have a website solely based on man crates and receiving your order in a crate yet when you receive it it's in a beat up cardboard box. Extremely unsatisfied. Thanks for making what was supposed to be an amazing birthday present turn out to be a horrible experience.

I ordered the Slash and Stash folding knife. What a horrible experience. The instructions were among the worst, most unclear I have ever seen. I actually had to talk with support using their online chat and still got nowhere.

There were no indications which screws were for what, and the picture at the end of Step 1 had parts attached to the knife that were never mentioned in the text for Step 1.

I am a DIYer and know my way around tools, but this "project" was impossible to complete via the instructions or intuition. Overall a very bad experience. By the way, This is the only bad review I have ever left anywhere.

Last year, 2020, I received 2 Man Crates as gifts. The first was the carve a pipe and the second was skrimshaw a knife. The actual product of each kit were low quality. The pipe’s chamber and stem hole were drilled off center had a huge sand pit and burned through. Sandpits can happen with Briar. I emailed them and they sent me second briar block. Great service but bad product again. On the replacement the stem was glued onto place. This is awful pipe stems are never glued on. The holes were even wonkier than the first. Wrote them again and received no reply. A predrilled briar second cost about $15. These are obviously seconds. The stems are not vulcanite like another a $100+ pipe, they are plastic like on a Corncob pipe. A nice briarwood pipe is less than the cost of the kit. The knife kit was missing parts. The knife is a $20 to $30 knife, it arrived in rough shape. It is a name brand, Boker, who makes nice knives. But this one is on their lower end. For $150 you can get a very nice knife.

The real issue with these are the prices. The tools are useable but low quality. The kits are so over priced it makes these items a rip off. If you want to get a pipe kit got to a pipe store, they sell much nicer briar blanks for less money and better tools can begotten at big box home stores for less. Knife making supply stores sell knife making kits for much much less as well.

I ordered the $40 Easter eggs and 3/6 pieces of jerky came open and one was DISGUSTINGLY moldy. They refused to refund my order.

Got my boyfriend the NFL glassware set man crate for his birthday and since I’m not there I wanted it to be special. I never got a confirmation that the item was shipped so I wrote them and got an instant reply! They sent me the tracking number and everything was updated. My boyfriend received it on the day it was supposed to be there and he said it was HELLA COOL. LOL he didn’t expect what was in the box. Thank you man crates I’ll be a repeat customer :) <3

Ordered for a birthday gift and selected delivery to happen yesterday. Was just told that it just shipped out today and they're not sure when it will get there. I can see now that I should have read through the reviews with all of the shipping/delivery issues- and not the ones caused by the weather. You probably shouldn't rely on the delivery dates, as mine didn't even ship out until the day after it was supposed to be delivered. Sure, refund the shipping. I need to go find another gift in the meantime. Hello again, Amazon Prime.
UPDATE: In response to your response, please see attached exchange as it sounds like you think my review was not accurate.
Chat started: 2021-03-26 06:13 PM UTC
(06:13:42 PM) Christi Neff: My order should have been delivered yesterday. Today the tracking is saying that delivery is pending, with no scheduled delivery date available. Before I ordered I made sure that it would be able to get there yesterday. Can someone please check this? Order N15812791
(06:13:55 PM) *** Hailey A. joined the chat ***
(06:14:40 PM) Hailey A.: Hi Christi. Thanks for reaching out! Please hold on one moment while I check on this order.
(06:15:03 PM) Christi Neff: Certainly.. Thank you!
(06:16:38 PM) Hailey A.: No problem! I do see that the order just shipped out today and it was supposed to be delivered on 03/25. We sincerely apologize for this as I do see that this was supposed to be a birthday present.
(06:16:59 PM) Hailey A.: For the inconvenience, would it be okay if I refunded the shipping costs for you?
(06:18:22 PM) Christi Neff: Sure. So when will it be delivered if it just went out today?
(06:19:32 PM) Hailey A.: As of right now FedEx has not given us a specific timeframe as to when exactly this order will be delivered. This could update later today or early tomorrow however.
(06:21:17 PM) Christi Neff: Ok thanks. Excuse me now, while I try to find a gift that will get there today. Lesson learned.
(06:21:50 PM) Hailey A.: I've also gone ahead and refunded the shipping costs. Please allow 5-10 business days for the refund to process.
(06:21:54 PM) Hailey A.: Let me know if there's anything else I can help with!
(06:23:20 PM) Christi Neff: Please pass along my extreme disappointment.

I ordered a mancrate on the 17th and paid almost $20 for shipping to get it here on the 20th. FedEx didn't deliver on time and had no scheduled delivery date available. After talking with Aaron in customer service, my original order was flagged priority, I got a refund of my shipping, and since they were out of the one I ordered was sent a different replacement crate in case my original order was never found. Aaron was awesome and went above and beyond expectations. I'll definitely tell my friends and also buy from mancrates again.

I order the man crate for my boyfriend as a Birthday gift. I was due to have surgery the day before so I wanted to be prepared. I was perfect. He had no idea and watching he trying to figure out how to open it was worth it. He loved the unexpected gift and it uniqueness. Arriving on time just as they said it would... Will be using them again

I am TOTALLY impressed with Jennifer, in your customer service department!!! I am also completely impressed with your customer service policy. When I placed my order I made a mistake on my selection. I received the order and it had the wrong graphics on it. I thought the order was processed incorrectly but as it turns I chose the wrong item in my selection. Jennifer placed a new order for me and when I asked how much I owed, Jennifer said nothing, zip, zero! After I picked myself up from the floor she explained that Man Crates wants all of their customers to be happy with their experience. I thought I would owe shipping - not, I thought I would have to pay for the correct item - not and I thought I'd have to pay return shipping of the item I received as it was my error - Not, Not and Not!! It doesn't get any better than this!!! Thank you so much I will be a lifelong customer and will absolutely refer you to all of my friends. Just remember "The cream always rises to the top" and Man Crates is undoubtedly on TOP! Thank you Jennifer for a job well done and a great phone conversation as well. In my book, you are a 10! Great job, Sandy