Am happy to help but it would have been helpful if we knew from the outset as to how many questions we would be expected to answer. If I had known how long the questionnaire would take to complete,... Voir plus
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Lisez les avis des autres
Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Voir plus
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Voir plus
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
À propos de l'entreprise
Écrit par l'entreprise
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Coordonnées de contact
BN15 8GB, LANCING, Royaume-Uni
- 0800 000 000
- mandg.com/pru
4,1
Bien
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and easy to use system.
25 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Unhappy client experience
Staff here are experts in their products (one hopes) but they don't communicate well with their non-expert clients.
4 mars 2026
Réponse de Pru UK
Hi Geoff, we're grateful for your feedback and we're sorry you've not had a positive experience through the way we've communicated with you. If there is anything we can help with, or should you have further details you'd like to share with us, please email our team at social@prudential.co.uk. Many thanks
Absolutely appalling service
Absolutely appalling service, told them that I wanted to transfer from their own staff scheme on 5th February and told today that they need a form completed by the staff scheme to enable them to proceed having told me four weeks ago that the transfer would be completed in fourteen working days.
This after they had delayed payment of tax free cash previously and paid compensation as a result.
23 avril 2026
Avis spontané
Réponse de Pru UK
Hi, we're very sorry to hear about the problems you're encountering with your transfer and we'd like to help. To allow us to follow this up with our customer service team, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
well done the pru
I asked the question and I actually got the answer .Well done Pru, my mum would be proud of you!!
22 avril 2026
Avis spontané
Quick answer.
16 avril 2026
Prudential are really easy to deal with…
Prudential are really easy to deal with and can be trusted to be helpful about money matters with you
25 février 2026
Réponse de Pru UK
Hi Tom, thank you for your kind words and feedback. It's great to hear you find it easy to deal with us and that you trust us when it comes to helping and supporting you with your money. Many thanks
Investment bond
I have an investment bond and have fruitlessly tried to withdraw money from it for several weeks. I have made application online and have successfully uploaded required documents. At the end of the process a window appears with the message “We cannot process your request right now please try again later”. I have used all means to communicate with them, messaging, chat and phone and not one person was able to resolve the problem. I have managed to get an application form to be posted to me and this will take 10 days to process when they received it. There clearly is a fault in their system that appears unresolvable. An extremely frustrating and very disappointing experience overall. I doubt if a reply to email them will help as I have already contacted the help service to no avail
3 avril 2026
Avis spontané
Réponse de Pru UK
Hi Roy, we're sorry you've been unable to use our online service to withdraw funds from your bond with us. We understand the frustration this must have caused, and we'd like the opportunity to help.
If you could email our team at social@prudential.co.uk with your policy/plan number and preferred contact details, we'll ensure your requirements are moved forward quickly, and a resolution reached for you. Many thanks
Helpful and efficient
2 avril 2026
Very easy to use the website
7 avril 2026
Took some of my pension in a one off…
Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them
8 avril 2026
Réponse de Pru UK
Hi, thank you for taking the time to leave your review, and we're happy to hear that the process of taking your pension lump sum was easy. We appreciate your recommendation and we're also pleased that our service stood out positively for you.
Refusing access to my money
I am over 11 weeks into an attempt to get my money in my bond back from the Pru. They do not respond in a timely manner, they contradict themselves, their systems fail to do the basics and they invent hurdles. I am at the point of involving solicitors because of the unjustified delays. My account is just a standard bond, nothing special. The last communication was to tell me it will take 7 working to tell me why they hadn't fulfilled their last 7 working day promise.
Ed 20/4 Their latest communication was to say that the documents I provided over two weeks ago, are not visible to them, despite 1) them confirming they could see them weeks ago and 2) them clearly appearing as uploaded on their platform.
18 avril 2026
Avis spontané
Réponse de Pru UK
Hi, we're very sorry to hear about the problems you're encountering with your withdrawal of funds, and we'd like to help. To allow us to follow this up with our customer service team, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Good but you can't always understand…
Good but you can't always understand the person on the phone
8 avril 2026
Easy access to available funds
The online process was easy to understand and meant that completing the required documentation was straightforward.
28 mars 2026
Réponse de Pru UK
Hi Malcolm, thank you for your feedback, and we're delighted to hear that you found it easy to understand the online process for withdrawing your funds.
pension advice
helpful and friendly staff, scheduled call backs and called within time period
1 avril 2026
Réponse de Pru UK
Hi Joanne, we're pleased to hear you had a positive experience when speaking with us about your pension. We're grateful for you taking the time to leave your review, and if there's anything more we can help you with, please do not hesitate to get in touch. Many thanks
Excellent service
2 avril 2026
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