Ah, you guys are absolutely awesome! After starting Riftbound and spending hours upon hours and days upon days searching for even a single pack ( because of ridiculous scalpers) I decided to o... Voir plus
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Lisez les avis des autres
I pre ordered a Riftbound booster box and i overlooked the delivery as I was still on holiday. The team got back to me very quickly and we arranged for it to be delivered to an alternate address. It c... Voir plus
Great value and reliable. My purchase was delayed coming from the supplier, but Marbell handled it really well. They're communicative and an excellent seller.
Always reliable. Always honest. They do whatever they can to make your experience go smoothly. I'm a big fan of them and will order again.
À propos de l'entreprise
Écrit par l'entreprise
We are passionate about Pokémon, browse our range of English and Japanese products, ranging from Sealed Boosters Boxes, Booster Packs, Collection Boxes and more!
Coordonnées de contact
Royaume-Uni
- marbelltcg.com
4,7
Excellent
125 avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Marbelltcg are brilliant
Marbelltcg are brilliant and very caring towards the card collecting community. Me and my little brother collect pokemon cards as a hobby, however with scalpers and everything on retail going out of stock in minutes it's nice to actually purchase these sets.
And finally one last thanks to them for giving us a free card with our purchase me and my brother were ecstatic when we added it to our collection.
4 novembre 2025
Good service all round
Delivery was swift and items were very well protected in how they was packaged, will definitely be order more from here again. Check out was also very straight forward which I like.
31 octobre 2025
Fantastic company
Fantastic company! Great products and customer service. Speedy, well packed delivery! Perfection 🤩
31 octobre 2025
Excellent Service
I placed an order on the 24th October, the package arrived on the 29th. Unfortunately there were 2 items missing, I took some photos and emailed the team (this was after opening hours so I did not expect a reply for at least 2-3 working days), I know mistakes can happen so just wondered if the other items may be coming separately, so wanted to clarify as it stated it would come in 1 box. This was also an order I had placed for my nephews birthday (November 6th, I received a response the following day, 30th, apologising for the mix up and that they would rectify this and send the missing items out. The items arrived on the 1st November and the team were so lovely and even put some freebies in there. I am extremely happy with the service I received and how quickly this was rectified, a big shout out to the whole team. My nephew will be so excited to unwrap these :)
29 octobre 2025
Avis spontané
Scalpers, basically
Used to be good for getting Pokemon TCG products for a good price but now have become another store that has succumbed to greed with massively overinflated prices from distribution, just to profit off the popularity. Some wonderful examples:
Mega Charizard UPC - £124.99 RRP, their price - £229.99
Mega Battle Decks - £14.99 RRP, their price - £22.50
Mega Evolution ETB - £49.99 RRP, their price - £69.99
For the sake of the Pokemon community, I'd urge all customers to avoid doing business with this ilk or it will never get better. :)
14 août 2025
Avis spontané
Réponse de Marbelltcg
Hi There,
Wow! What an awful review :(! Either way, thank you for your review we appreciate you taking the time to leave a review even if your review is not related to an order! We enjoy receiving reviews, reading reviews, and taking onboard customers feedback, we are open to trying new things and often end up making changes based on feedback received. Testament to our commitment to our customers is evident in that, 99.6% of our customers have left a 4* or above review with over 250 reviews across our selling platforms, it was 100% prior to the review that you left, again, a review not related to an order.
There are often times we may not disagree with something a business is doing, we do not then leave them a bad review in an attempt to damage reputation, we respect the way the business decides to run their business and we simply go to a business that serves our needs at that time. Businesses operate in different ways, for different reasons. Not sure if you have operated a business before, but if we listed everything on our site at RRP, we would not have any product available as it would be bought out by bots within seconds. Also, the amount of product we receive plays a big part, we are a business and we have monthly overheads, when you are expecting 12 cases of a product and receive 1 case... you can figure it out.. There is simply not nearly enough supply to meet demand and until there is, getting products at RRP will continue to be extremely difficult. We would love to receive cases and cases of booster boxes, we would sell them under RRP if we could, we did sell under RRP for a while, Scarlet & Violet base set we sold at £124.99, Paradox Rift and Temporal Forces we sold for £129.99 - £139.99.
Related to us being "Scalpers" and referring to MarbellTCG as an "Ick", which is a very damaging statement to make.
Are you aware that for Journey Together, Destined Rivals and Mega Evolutions we sold 95% of our booster boxes at RRP (£154.99)? The 5% that we sold over was due to us purchasing this product at Card Shows from trusted vendors, whereby we traded items and we paid over RRP.
Furthermore, for the release of Phantasmal Flames, we have set up a targeted customer segment whereby we will be emailing our top 5% of customers early allowing them to place pre-orders at RRP as if we list it on the site at RRP it will sell out instantly, all to bots.
Again, we appreciate all customer reviews but in this particular case we feel that the review is unfair and very disappointing with it being our first ever 1* review which we would accept if we sent faulty product or did not offer excellent customer service but this review is not even related to an order that you have made. We would appreciate if you could reflect on the review especially as you have shopped with us in the past according "Used to be good for getting Pokemon TCG products for a good price". When you used to shop with us, why did you not leave us a review then? You were clearly happy with our service.
If you had any questions please reach out to us at hello@marbelltcg.com as that is typically what our customers do when they are unhappy/unsure about something, per our reviews 99.6% of the time (100% prior to this review) we always managed to figure something out, especially with our returning customers who are not using botting software.
Your feedback is genuinely valued and we wanted to take the time to explain our side of things. We take customer feedback extremely seriously and in this case, while disappointed, we take onboard your feedback.
Have a great day :)
MarbellTCG
Excellent customer service throughout
Excellent customer service throughout. Made for a smooth and enjoyable process of buying some new packs. I couldn’t recommend these guys enough. Fantastic work.
18 octobre 2025
Avis spontané
Lovely experience as always
Lovely experience as always, my go to store online
24 octobre 2025
Avis spontané
This company is by far the best pokemon…
This company is by far the best pokemon seller out there.
All the staff are amazing, orders are packaged so well and delivered quickly.
No matter what you need they will help.
I have been a customer a while now and they just get better and better, thanks team, lifelong fan of you all
24 octobre 2025
Avis spontané
Réponse de Marbelltcg
Hi there, thank you for your order, your awesome review and being such a great customer :)!
We look forward to continuing to be of service!
Great service
Great service. Item was delayed due to suppliers and they kept me up to date constantly. Highly recommend. Will use again!
21 octobre 2025
Avis spontané
Great comms and product exactly as…
Great comms and product exactly as advertised, my son was extremely happy
13 octobre 2025
Avis spontané
Fantastic seller
Fantastic seller. Everything arrived as described, on time and safely packaged. Bonus points for answering my queries via email promptly too. Would definitely buy from again!
17 octobre 2025
Avis spontané
Fantastic Customer Service and Really…
Fantastic Customer Service and Really Reliable. They go above and beyond and there communication is amazing ! fantastic TCG STORE. 100% would buy again
17 octobre 2025
Avis spontané
Preorder
I recently preordered some Pokémon products from this company, and I couldn’t be happier with the experience! From start to finish, everything was handled professionally and with care. They kept me updated every step of the way — from confirming my order to notifying me about shipping and release updates.
Customer service was top-notch — super friendly, quick to respond, and always willing to help with any questions I had. The packaging was excellent too — everything arrived safely and in perfect condition.
15 octobre 2025
Avis spontané
Great experience!
Such a good experience! Quick delivery, everything was wrapped and in pristine condition and fairly priced. I would buy from you again 10/10!! Thank you so much!
8 octobre 2025
Avis spontané
Great customer service
When an incorrect order was sent out to me by mistake, MarbellTCG were very quick at rectifying this and issuing a refund for the inconvenience. The products ordered were of high quality and very well packaged. Highly recommended for the high level of customer service and support provided.
27 août 2025
Great service
Great service! Very quick delivery and well packaged 😊 . Thank you so much!
29 août 2025
Amazing
The card came packed super nicely! :D 5 stars , defiantly buying again (for new people who are considering buying , do its super good service)
28 août 2025
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