Marlencambridge Avis 

Do not use Marlen Cambridge EVER… I bought a watch online and the wrist band was too short, so as a UK customer the consumer rights act should apply and I asked to return the watch and get a refund, simple yes… well no, they don’t offer a full refund at all “the watch you bought as advertised is fine, no refund” I pointed out to Ruby Thompson Customer Care Specialist | Marlen Cambridge, the law and that as I bought it online I am entitled to a refund within 14days… no refund the end… never use these guys ever.

I ordered two Torin Siver Cuff Bracelets at a cost of £34.00 on the 1st of May 2026,one was for my granddaughter for her birthday and the other was for my partner. The one for my partner which has had occasional wear since receiving the bracelet on or around the 15th May has lost a lot of the silver plating on the inside which is now no longer any good, I had hoped that they would have lasted longer than 38 days.

DO NOT USE EVER.

Must be the worst company I've had to deal with online so far.

The products arrived damaged, even if they had been perfect, I wouldn't have paid more than £2 for each of the garments. The quality was aweful and value for money was rip-off poor.

Then came the saga of getting a refund.

I won't bore you with the details but suffice to say, I haven't had my money back yet after weeks of trying.

I will be reporting the company to trading standards for what that is worth.

Do not use this online retailer. My product arrived very different to how it was advertised and smelled very bad. Furthermore after numerous emails to try and arrange a return and refund they will not process a full refund, despite me returning the product within the stated timescales.

Just to repeat, do not use this company. They take your money, refuse to engage and there is no delivery.

Ordered a watch. It took ages to arrive. It was very poor quality, the back was pitted, the strap loops are thin cloth mis-aligned, when setting the time and pressing in the button/knob very carefully the time jumps forward, so it was almost impossible to set.
In addition, the seller fought tooth and nail to not obey UK Consumer Rights law, refused full refund and paying to return the item. They made unlawful demands like mandatory video of the faults and required me to pay for the return.
Reported to Trading Standards
Tracked down to Reykjavik
Chargeback through bank initiated

I have the full email history to prove all the facts above. Their behaviour is disgusting.

TERRIBLE COMPANY - AVOID AVOID AVOID

Ordered a watch from this company which turned out to be faulty and doesn't work. They have responded to my email but expect me to pay to send the faulty item back to them. Not at all happy.
Avoid avoid avoid