Marshalls Garden Avis 20 527

Damaged plants on more than one occasion due to constantly using Evri for deliveries. Telling them about this falls on deaf ears.

My order hasn't turned up. I've contacted the company twice, but they failed to respond. Their customer service is very disappointing.

I waited ages for my order of a single item. No word on delivery just sern as 'pending' on the account. In the end I had to chase. Spoke to customer services who couldn't understand why it had not been sent out. But if I hadn't called it feasibly could hv been waiting indefinitely. Not one word of apology!

Let's just say I wouldn't order from them again,items with know instructions, don't answer phone or emails.so how do you get in touch, still waiting for an item !!!not impressed.

Excellent range of plants with good descriptions and graphics. Easy ordering process. Plants arrive soon after placing an order and are well packaged. Plants continue to grow well in the garden

Great choice value and communication Plants arrived in good time and condition

Plants arrive upside down out of pots and box all damaged.

Delivery was awful. Ordered peas, 2 stacks. 1 strip pointing up in the box, the others on their side, on top. Have planted but most have died. Contacted Marshalls, who apologised & issued a full refund. Also looking into theirs packaging service

Plugs arrived prompt. It's just one of the fuscias is a bit small& probably won't make it hence the rating.

Full marks for sorting out the replacement

Dried up when arrived had some from Sarah Raven in a different league better plants beautifully fresh

5 of the 6 plants were healthy and have taken well. One plant was very wilted on arrival and has since died.

Plants arrived at supersonic speed, in great condition, looking forward to them flowering, great service all round, thoroughly recommend, thanks so much

My order never arrived as it was damaged. I’ve contacted you numerous times for a refund or replacement yet no one has got back to me.

Only part of my order arrived, I contacted Marshall’s to advise them and am still awaiting a response as they have a 10 working day response time. Three items were ordered together, but were all sent separately weeks apart, when they were showing as ready to ship and in stock.

I asked for the delivery to be delayed owing to being away on holiday. I was told it was automatically dispatched as soon as I purchased so.It couldn’t be stopped. Then, I get another email suggesting that I nominate another address to receive it - even though they told me it had already been dispatched! Well, which is it? As it turns out it’s immaterial anyway because NOTHING has been received after two weeks. I have been refunded, that’s the only positive. I won’t be shopping here again.

Very happy with the products. However, the parcel delivery was a bit erratic, especially with my last order which kept being put back and ended up being delivered later than their email promised. This would not put me off ordering from this company.

Delivery ideal and pleased the packaging intact. Now awaiting results.

The package was squashed and broken. The pea plants were in their death throes and never recovered. Sadly they all died even with our tender care.
We will not be ordering plants from Marshalls again.