Marshalls Garden Avis 20 527

The plants we have ordered arrived in very poor condition, Marshalls have agreed to refund the cost, but this has caused some inconvenience. We think it is the delivery company that is holding the plants for too long. Unable to get through to Marshalls on the telephone to discuss this.

Placed order for plug plants.
Acknowledged and order number received very quicky.
Plants delivered in excellent condition and growing well.
Had to telephone as I had inadvertently deleted the emails pertaining to this order!! The lady was help and friendly.
Excellent overall service.

Thank you

Plants arrived crushed and fallen out of holders. I did complain but the answer was not at all helpful.

Woeful product and even worse customer service. Bought some strawberry bare root plants online for £17.98 (I never received a confirmation email of the order). These were delayed by the delivery company and when they were finally delivered after two weeks they were completely dead - just dust and broken roots. Used their online form to request a refund but received no reply (there is no email address available). I called customer service and waited 15 minutes for them to answer. He refused to accept they were dead, and told me that I would have to return the plants for a refund at my cost, and that just the cost of the plants would be refunded and not the original postage. After, two lots of postage my total refund would be £4.00 of the original £17.98. Dreadful company, and thank goodness for Amex who raised a dispute with them and settled immediately in my favour. Avoid.

It all worked as I needed it to.

Never received plants. Sent 3 emails and got no reply. Eventually some to someone on the phone who said they had now sold out if the plants I ordered in March. Now awaiting refund.
Not used Marshall before and unlikely to in the future now.

Very disappointed with first order containing the tropical begonias. Some were damaged, should have realised the special offer of 60 plants would not be good quality.
Remaining orders were ok.

Had a message from their courier EVRI on the day of delivery that they were unable to complete the delivery and it would be rescheduled. Over a two week period I was unable to get anything more than an automatic reply saying someone would be in touch with an update within 72hours.

Contacted Marshalls directly to try and resolve but phone rang out consistently and customer service email address advised a 10 day wait for a response.

Wouldn't use again unfortunately as very difficult to contact should something go wrong with your order.

Good plants and quick service. Although Evri delivery do not take care of the plants. Boxes were all battered and soil leaking out each time.

Thank goodness for strong packs for plug plants, as the outer box arrived completely crushed! Evri are not the best delivery service.
Items received in good condition.

Good variety of products at affordable prices and quick delivery service always good quality items

The plants arrived mostly in good condition but some of the plugs had slipped out of their holders and were a little damaged, but most were fine and are thriving.

2out 3 plants were tip top the 3rd one was snapped below the bottom leaves the package was not damaged and the plants were well protected assume a missed at picking order. Hence only 3.

I ordered flowers from this company a month ago, but they still haven’t arrived. I have contacted customer service several times by email, but they completely ignore my messages. I also requested a refund, and no one responded. Very disappointing experience — poor communication and unreliable service. I would not recommend ordering from them.

The choice of plants and their description is fantastic. Goods dispatched promptly. Marshalls courier service, Evri, awful hence why I’ve only given 3 stars. I assume the plants have died as it’s over 2 weeks since Evri received the plants and they’ve not moved from their depot. I won’t be ordering from Marshalls again unless they change their courier ☹️.

I’ve had no direct contact with Marshalls staff, so the idea of ‘service’ is meaningless.
In terms of ordering process, the mechanics are straightforward and products are delivered when stated.

Marshalls deliver on time and parcel was well wrapped. I have used them many times with satisfaction.

Took ages to answer the phone plus I received a very misleading email regarding a previous order