Marstongroup Avis 

I find it difficult to believe this company are allowed to trade. A phone call on my way to work early one morning demanding I make a payment that transpires wasn’t valid.
Ongoing threats from the bailiff insisting on payment being made while I was driving.
Bully boy tactics on the phone that had the opposite effect but the bailiff got himself all worked up. Shocking behaviour & an attempt to intimidate are clearly an acceptable approach. The reviews & 1out of 5 ratings tell a story. It’s those that facilitate them being used that are the problem.

If there was an option to give them less than 1 star I would certainly go for the lowest number. They sent all the enforcement letters to the wrong address and clamped my vehicle for 4 days as a result had to spend lots of money on taxi and lost days from work but when it comes to paying compensation they dont respond to your emails on time and no update for weeks and months. They just misuse the power they have and dont treat customers right/ fair at all.

Terrible company. I received a letter threatening me with the bailiffs as I had apparently broken my payment plan. What they fail to tell you is that when you have payed off an account they don't inform you of this and apparently its not their job to tell you. So because I had another account which they failed to tell me they sent my payments back to the council , so one minute they have transferred my payments to the new account then they decide to stop and like I said send the money to the council . Then threaten me with the bailiffs. I've never missed a payment , I suffer with severe mental health, rheumatoid arthritis, osteoarthritis, fibromyalgia, emphysema, copd, chronic liver disease and they couldn't give a toss. Vile company. They should be shut down

Turned up to collect on a bank holiday Monday when our business was closed. Threats that if we did not pay on the day they would hit us with a charge! I myself was abroad and only answered the call my chance, I paid the debt but was informed I had to pay to prevent further charges! It’s a bank holiday? Not really a working day, I therefore had no need to answer, very underhanded attempt to get further funds. As it happens I was on holiday in Turkey, I told a Turk who was listening that I was being fined 400% interest for using a toll road! He said this would never happen in Turkey! What the hell is happening in the uk!?

Absolute shameful awful company they do no negotiations do not care if you can even afford the payments that they request on their terms I have 2 children and work full time I am on an average salary and given the cost of living crises that's going on I have been told to pay them £234 a month that is a lot of money that I simply cannot afford, I am now in debt with other bills now as they have told me if I do not pay the the bailiffs will take my goods! They have no compassion, very rude staff I cannot get through when u want to call them and the app is completely useless you cant talk to anyone through the chat and even if you tell them you cannot afford such large payments they do not care just rude and threatening behaviour in return! They should be shut down!! They are not even a slight bit professional! They really should be ashamed of the company they work for.

LC57KTA
Agent came with an unpaid parking fine .the car was not mine ,I sold it to a dealer 12 month before the fine was issued I showed the agent paperwork to prove I don’t own this car , . I spoke to the agent he told me to pay something of the fine and he would sort it out I payed £128 I’m a pensioner I have tried to get my payment back but no joy , I’m just passed from one
person to another

This Mr uden is so rude did not want to help ask for evidence told my renant I had to pay 425

Awful company to work for. Threatening, bullying and don’t care if you’re working all the hours! Explain how they are treating their staff is making them ill and they just want you to sack them and you do all the works.

Marston call on Monday ref parking ticket this ticket is not mine , Told him his right of way is denied he back & clamp one of my cars , this morning back at 8.15 drop of letter clam my other car both cars are on finance , He was show id that not the person he looking for also was show a letter my wife as cancer , Will be taking Marston to court for harassment also Marston Agent both parties have good friend he will trace the agent ,
Marston have duty of care as my wife as cancer .
Note all agents are self employed , Marston Head Office did not care.

Well.... As much as Baliffs are mostly bullied children looking to enjoy the exercising of control now in adult life, I will say this..

The 2 chaps iv dealt with from Marston have been of pretty decent character.
Iv has ongoing issues with my local authority regarding business rates and council tax, payments not being allocated correctly after they've been received, non accountability for payments sent etc... a very stressful time.
And when being visited by these blokes they have been able to dicuss the issues I have encountered, been good enough to go back to the local authority we are dealing with and glean further facts before pursuing with the orders they have been given.

Big shout out to the nice Welsh bloke Liam who despite having to undertake a fairly despicable job on behalf of a bunch of nobs, he is in actual fact a good guy!
so Thank you for not taking everything at face value and working on this particular job with abit of circumstantial attitude. Good man

Unbeknown to me some Irish fraudster registered a white transit van in our London address and got several parking tickets / Speeding tickets around Norfolk.
we have several CAD numbers from the police, yet Marston's still issued debt recovery enforcements letters, trying to contact Martsons is an absolute joke, the phone number tells you to download the app then hangs up, the app has an AI robot chat box so you get stuck in a loop, I managed to find another phone number but after being on hold for 25mins the line went dead. Absolutely ridiculous, and to add insult to injury we have been refused credit on our new car because of these debt recovery letters.. absolute knob jockeys.

Worst company ever started working with them as a civil enforcement officer and was being trained to be soo ruthless it was unbelievable training us to have no empathy no compassion just issue tickets without explanation if driver asks why our response should be "check your ticket for information ". Although I did not like this I had to stay on because It's my bread and butter and need income to pay bills rent etc. However one day while issuing a ticket to a driver after giving him the chance to move his vehicle I was physically attacked by the driver literally wanted to kill me however I switched on my body cam but still did not stop the driver to attack me as the camera was facing towards him he stomped on my foot refusing to let me go. I was really afraid for my safety, called for back up and my team leader showed up and police. After the incident I told this ridiculous company that iam scared to issue tickets due to the incident and can I have more training and will be more confident if I had another CEO with me however there response was "its part of your job so it's up to you what you want to do" basically telling me to carry on as usual or quit. Seriously this is the response, no support from the company.. I mean if I get Seriously assaulted or even stabbed this company would not care at all there point is as long as you make us money we do not care about you, live or die. Bloody disgusting company. All the reviews say how they do not understand or even bother to listen that's Purley because the company actually gives this training to the employees to be heartless. The manager named Muhammed Shirajul is so ruthless and heartless I would advise anyone who is looking to join this disgusting company to AVOID. FYI to all the people who think we receive commission for the tickets we actually don't. We get paid exactly the same if we issue ticket or not.. it is not commission based but a salary. Anyways one thing I will say the power gets them on a high that's why so many CEO's are so heartless is because the company does not want empathy. And becomes a competition for CEO's to who can issue the most tickets Just a power and money hungry company with no regards for your safety.

What a shower of no gooders, they are legal fraudsters without control. The funny thing is they are backed by Inflexion Holdings a very posh equity company in London obviously like many of these finance houses they have no morals or the ability to trade ethically. I had a situation this morning with them. They turned up at my house because of a Dartfors Crossing Fine. The fine was £135.00. When these Marston Crooks arrived it was £620.00. I contacted them and they came and added another £220.00. Total £840. The so called bailiff bully boy forced his way into the house saying i have a court order. Would not budge. I had to pay half of this. He kept saying it is his right, it his right he is a court officer. Well the judicial system should be ashamed of itself. This company is horrible and in my view legal fraudsters and scammers. The so called officer who came to our house today was a blagger and an arrogant do know what! Pushed his way into our home started walking around like he owned the place. These people should not be allowed near anyone. They are confrontational and play silly boy games unfortunately they cant get jobs anywhere else accept in the gutter with Marston Recovery. The people who engage their services are no better than them, they will get their Karma some day.

Had a call yesterday to my mobile phone from a couple of debt collecters from Marstons it was regarding a toll bridge debt from Mersyside council, i have never had a letter from the council regarding this as i have moved property, (Apparently there was a couple letters sent to my old address which i never got) I am more mad with the council as i tried to pay this a few days after i realised i had not paid the toll online as this is only way to pay when i went online it would not let me do it Because i had heard nothing, i assumed because it was weekend and late at night they were not switched on. Anyway the guys that were instructed to collect the debt were actually very helpful they are only doing their job, they were extremely helpful and explained to me i should fight it and gave me all the relevant information as to how to do this, i wont name them but they are based in North Wales so may know who they are, they even told me to ring back if i need any help so fair play they are not all bad work with them and there is no hassle

Awful people.
In early 2023 drove into a bus lane accidentally whilst heavily pregnant ‘baby brain I guess’. I appealed via the council and heard nothing again.
Yesterday July 24, bloke turns up and says he’s taking my car. I was alone with my two young babies, in my pyjamas and he continued to get arsey with me and forceful until I paid £425!!! He wouldn’t be understanding or even negotiate. He showed me no ID, no warrant, just demanded the money or lose the car and stupidly under the pressure I gave in. I never should have paid but he was awful and filming my baby which made me very uncomfortable.

As said, total liars! Had an experience today with one of their so called enforcement agents. Lost my rag with him in the end because of his blatant lies. He insisted he could enter the property without invitation [force] and that his warrant of control of goods entitled him to do so. I'm afraid he needs a warrant of entry for that. I tried to tell him this was a civil matter and not criminal. I said he was a joke and standby that. Either he is the joke or the .Gov website is joke, that states what exactly bailiffs can and can not do. The fines are not even my offenses yet that doesn't matter thanks to our contradictory laws, If its a speeding ticket or parking fine it is the drivers responsibility for payment, a PCN / ULEZ is the owner/registered keepers responsibility. Lend someone your car and they get a camera ticket for speeding you are able to name the driver. UK law hey! Even the very helpful lady at the county court had to bite her tongue when I mentioned Marston and I mentioned what this agent Cooke said. Very funny on here the desperate green ones backing Marston ... that are so obviously planted and fake.

I have been contacted by phone on the day this company was searching for my car to be towed. The only previous document they produced a letter , was sent a month previously to my old address. The agent I spoke was rude and impolite, aggressive despite explaining him repeatedly that there must be a miscommunication as all the letters have been sent to the old address and I have not been aware of the unpaid pcn I had . They weren't willing to explain anything , cut me off 2 times whilst talking on the phone trying to understand what is it what I owe and for what. I asked why they have never called me hence they had my number and also why no checks were carried out to locate me as I am registered at the new address since January ! I understand their job is to recover debt and I have not debated that , I was just disappointed by the way I have been spoken and the way things were carried out without proper checks to make sure the person has actually received the communication! Therefore I do not recommend this company and the way they choose to handle things most importantly the aggressive and rude attitude!

Karma will get all this sh**t people who works there!!!I believe in it!!!absolutely disgusting company,who sending letters without any explanation for what I must to pay!!!!!

Had a knock on the door today, a “lady” stating she was from this company, she was looking for my ex partner who does not live here and she had a warrant to remove items from the property. I told her again that he does not live here and this is my parents house. She then forced her way into the house told my I had 10 mins to produce receipts before a removal van arrives. She then said she needs to search the property. I told her that my father has dementia and there are also 2 minors in the house, she went upstairs entering all the bedrooms. Entered my daughters room causing her major distress then entered my bedroom and seen 1 flip flops on the floor, picked it up and waved it in my face and said right that’s it, there is evidence of a male living here. And called for the removal company.
I then got upset and agitated. She was really patronising. I told her I’m not well with my mental health as well as other health issues. She then calls the police and an ambulance and tells them I’m am making threats to my own life!!
I asked to speak to someone in charge to try and arrange for the payment to be made over 2 payments (total £2300)
She said no absolutely not, said she’s not leaving without payment in full or goods to the value. I told her again she has not given us chance to produce the receipts and she said it’s too late for that now. After me having a complete breakdown my parents ended up paying the debt in full.

Bailiff knocked while I was out re: driving penalty, wife explained that the vehicle was sold in Jan. I called the number on the letter he left which was answered by a person who I can only describe as being a bit simple I was asked for my DOB which I challenged, the idiot then refused to carry on with the call. I therefore gave my DOB and was then asked how much my balance was to which I responded that I didnt have a balance with them he then proceeded to quote £800 The call taker then said that he needed more of my personal information and when I refused he put the phone down. Obviously they have been specifically trained to be as awkward as possible when dealing with members of the public. Hopefully I will be home when they come knocking next time.