Marstongroup Avis 

A few weeks ago I noticed 3 payments of £35 had been taken from my bank account over a 2 month period.
The reference was SURREY.KEY which meant nothing to me so I contacted my bank who told me it was "Martongroup.co.uk".
My bank refunded the £105 and cancelled and issued a new bank card. I agreed to this being reported but I have heard no more.
What a sham. How are they allowed to continue trading.

Will do anything to get money out of you, send people to your house, boot your car call you 1000 times a day but they will not send you a letter to say you have a fine!

Do not let them bully you. I've been paying a bill off that I incurred through someone else's incompetence. Received a letter yesterday, not even my account number, for an increased bill. Pay them through the app in installments, keep receipts, then report them to who they have to answer to.
They need reporting as they do not comply with the rules that their company and line of business should do.
You are not alone if these people have targeted you. Accept no excuses from them.
Suggestion for their telephone line whilst you are waiting for them to pick up.
Bring on the clowns!

Only one star cos there isn't a ZERO option.

Telephones don't get answered the app doesn't work and chat just disconnects not fit to hold a licence will be complaining to the courts and Bristol council.

Effectively BULLY BOYS using the law to hide their incompetence NOT FIT FOR PURPOSE

Having to miss a mortgage payment to avoid further charges of £235 because I can't talk to them this breaches debt collection guidelines

Marstons clamped my car and threatened to have it towed away becase I hadnt paid a £75 admin fee which they knew I was disputing because I had already paid a Bristol Council congestion charge before they had sent notice to me that it had not been paid!!
The security guy from Marstons would not listen to the explanation and demanded immediate payment of £350, which he said the £75 fee had grown to!!
Grossly unjust and probably illegal action from Marstons who seem to be working entirey to take as much money from people as they can.
I am seeking legal advice on this.

I have to concur with the majority of reviews here. I’ve just received a letter with an extortionate penalty of 2x £146.00 for crossing the Merseyside bridge twice last year. They never properly contacted me until after a warrant had been issued, which only increased the charges unnecessarily.

On a different note, I find the Merseyflow online payment system to be abysmal, and the signs scattered across the bridge are one of the worst examples of poor planning. There is a chance that they did this on purpose, though. Money-grabbing crooks.

This debt company are bloody crooks and thieves who should be Shut Down!!! Full of staff who do not care one single bit as customers/people and just take rob your money. Appalling service!
I had to pay a certain amount and set up a payment plan in February and downloaded the Marston app and checked my bank account regularly and to my surprise, two payments of the same amount was debited each month since March 2024. It was supposed to be monthly payment to be debited until balance is paid. They had bloody taken out two lots of amount from March to May 2024 🤬🤬🤬🤬
Not only have they taken double amount of money each month, but noticed another double payment in May, when balance was all paid in April. So, another two lots of payment was debited in May, when it should not have. They have taken out £159.00 more of my money. 🤬. Are the staff at this debt company on drugs or don’t even check people’s accounts to see if all paid?
Surely if you have paid all what’s owning, normally account is then closed.

I will be taking legal action to get my money back! Bunch of uneducated morons with IQ less than 1% - you take innocent people’s money event thou already paid fully paid.
I would give a 0 if it was available.

DO NOT DEAL WITH THIS CROOKS/THIEVES!

They are all con artists, seek support from Step Change they chase Statue barred debts that you legally do NOT have to pay and they threaten you with court and or bailiff action. Vile humans

Most awful lying bullying company around 1 don't send letters but add them to there system knowing they haven't sent them then send a bailiff round for 475 quid 2 you use the app apply fir payment plan send off expenses report get no response nothing shows on app then boom bailiff on the door lying and bullying vulnerable people

If you want to know what humans become when they lose all compassion, morality and concern for struggling fellow humans - have a chat with a marstons phone agent and you will soon fully comprehend the depths to which humans can sink.

Absolute disgusting company had a letter a year ago they wouldn't let me set up a payment plan until bailiff posted a letter and added on 700 hundred pound for posting a peice off paper through front door and then had to pay that upfront to make a payment plan bailiff didn't care was an absolute bully. I've now paid over 1400 pounds and they haven't took a payment and now won't set up a payment plan there greedy money grabbing scum bags

Horrible company full of bullies,told me to stop paying my rent and council tax so I could pay them, people are struggling but these vultures don't care and just want their commission no matter what!!!

Turned up at my house this morning to hand over a letter saying they will be sending someone round to take my belongings , for a debt that is not in our households name and has nothing to do with any one in the house , took my wife's name as I had already left for work so they could check it against the voting register . Would it not be an idea to these checks before signing agreements with fairy tale people ? Funny thing is it's for driving insurance payment default .. none of us even drive or have full licence we have lived here for over 10 years and no one by the name they are hunting is known to us . Multiple letters have been returned to sender with (not at this address ) the legalised thiev responded with the standard "those can get lost in post " translates as " yeah we ignore those "

There are bailiffs that are fairly humane but these Marstongroup are pure evil - horrible and nasty people. They will do anything just to extort money from their victims. Shame on you.

This company took all the money out of my dad's account he is in his 70 an has dementia they forced there way in an advied would take his vehicle for a 1400 debit he was so frightened he leant money to pay this 6ft monstrosity an left him with not even enough to buy a load of bead till his pension came in that's nearly 30 days with no money your a discusting bully's his number fir the big bully's J598650 he told you he didn't know what was happening an you still push a frightened old man to pay you all of his pension

I was initially startled to receive a message from Marston Debt Recovery as I didn’t believe I had anything to pay. Upon speaking to Ellie, who was very helpful and sweet it came down to letters being sent to a previous address and my bill had gone to £618! I realised I forgot to make a Dartford Tunnel payment and because I didn’t receive any letters thought nothing of it. I did pay the amount in full to stop bailiffs coming to my home. This will teach me a lesson to not forget to pay my dart charge! Thanks again Ellie.

Thieves is what they are, after I've paid £547 last two months, another scumbag came to my door this morning to ask for £941 which I explained I don't have as I'm a struggling mum of two, I used my son's secondary school savings to pay for the first billing and now they came for another one, the thief that came today took away my car, that's the only thing I have left that's making money for me but now I'm left with nothing, no means of getting the kids to school or going to work myself. Unreasonable set of people that are selfish and self centered, they only care about themselves and their useless company

Do not give them your card details. They will keep taking whatever they want whenever they want.

Disgrace doesn't cut it.

After coming home from spinal surgery to discover a horrible letter, demanding for me to pay £800. I called, explained my circumstances and they didn't care. The man on the phone was very intimidating and made me feel so pathetic. I felt pressured to set up a big payment plan (putting me out of pocket. I then find a letter on my door from a enforcement offer. (He didn't even knock) to the discover that they were gonna charge me another £190 for dropping of the letter. Made me sick to my stomach.

I've paid the full amount, feeling stressed, upset and annoyed with how they've made me feel.

These people are definitely not human.. very unkind.

You don't know what happens behind closed doors, they don't know your story, so they definitely need to work on their customer care skills.

This company workers are stupid in the head, I parked my car this late morning, board said you can parked maximum up to 2 hours. I went to go get something & return in the next 30 minutes. I see this ticket officer saying you can’t park here, like mate the board said you can & it didn’t disclosed any relevant information regarding you can’t park here. Wow the guy actually gave me a ticket, some people really need glasses to see the board. I always knew why this company gets negative reviews cause some of your workers don’t play fair, we all know they just want to make some money out of you. In my eyes this company is classified as the worst, even the 1 rating about them proves how terrible & mess up their system is.