Marstongroup Avis 

This company workers are stupid in the head, I parked my car this late morning, board said you can parked maximum up to 2 hours. I went to go get something & return in the next 30 minutes. I see this ticket officer saying you can’t park here, like mate the board said you can & it didn’t disclosed any relevant information regarding you can’t park here. Wow the guy actually gave me a ticket, some people really need glasses to see the board. I always knew why this company gets negative reviews cause some of your workers don’t play fair, we all know they just want to make some money out of you. In my eyes this company is classified as the worst, even the 1 rating about them proves how terrible & mess up their system is.

4 weeks later they took the same amount again. Told me I was getting a refund DID NOT INITIATE THE REFUND leaving me in arrears for the second month in a row.

WAS TOLD THEY HAD INITIATED REFUND ON 02/04/2024 THEY LIED quite happily told me on 09/04/2024 that my rent money money is NOT being refunded.
GET HELP they will lie over the phone. They do not care if you end up evicted with kids

If I could give -5 stars I honestly would. TERRIBLE company. Back in January, they didn’t take my direct debit out because it got cancelled. This was because in previous months I had paid before the direct debit had to be taken out. Obviously, I did NOT know it got cancelled, because why would it? I’m not going to sit there like an idiot updating my bank every 10 seconds waiting for money to be taken out. Literally a couple of days later, I get Mr Allen putting a letter in postbox saying I have to pay a fee of hundreds of pounds otherwise they’re going to come to my property to remove goods. The letter was not in an envelope, which is very unprofessional, considering I live in a flat and others could see it. Anyways, I message Mr Allen for a call back. Mr Allen Calls me, being quite rude (also very unprofessional) and says he’s driving and will call me back in half an hour. I do not get the call ( what a surprise!!). I call him another 3 times and he does not pick up. The next day, I get the same letter. I messaged him to get a call back AGAIN and get no answer AGAIN. I message him saying I do not have the money, he says “have a nice weekend” 😂 Terrible. I wrote a complaint and got a reply from a lovely, professional lady Celine White. She had apologised and offered me a refund. I accepted the apologies and the refund but surprisingly again got no reply. Wrote another complaint, no reply. On my third complaint at the moment, just hoping to get lucky. If I could close the company, that would be the first thing on my to do list.

Mark

Clamp. Car value. Below 1350. Mate breaking law

Village pub prices being raised a all the time. As a regular local could stop going to pubs

Bloke showed up he was nice enough asked to pay half today and half next week wouldn’t accept payment plan threatening to come back with a locksmith utter scum

I’ve been fighting cancer and told them so but was told by letter and phone that it’s absolutely no excuse not to pay your bill and when you die we will hound your family and friends to pay it I’ve had no apologies whatsoever no acknowledgment whatsoever no accountability whatsoever An enforcement officer did attend my house and was angry and disgusted that he had been sent when I was so ill and vulnerable Marstons you are an absolute disgrace by management justifying these actions You need stopping and hopefully one day will be No wonder you get such bad reviews you seem to be doing nothing to improve your actions Disgusting behaviour

Southwark Council sell their debts to this company. Marstons have a rogue called MARK working for them or an individual calling himself Mark using Marston’s stationary to illegally obtain payments. My friend coffed up £514 and this matter is currently being investigated.

Scammy dodgy dirty people who work here they are scammers and liars and just pure filth.

Scam company. Marston's claim to be ethical but unbeknownst to their clients, outsource their enforcement to smaller, less credible businesses and individuals. These outsourced bailiffs, then use the Marston logo on their letters and essentially do and say whatever they like, masquerading as a larger, more credible company. Outsourced bailiffs are unreasonable, dishonest and will lie and intimidate to extort as much money as quickly as possible as they are motivated to do so with cash incentives. Don't let them bully you, fight them, make complaints, tell your local authority how they behave.

Scammers, I paid them 1000's to collect a debt for me, They couldn't collect it and now demanding me to pay them for services they didn't provide. Scammers stay away from this company. go to Lowell instead, they're much better and actually ethical. theyve inoviced me £8,000 for small debt that they coulnd't collevct, the agreement was £2,500. but they couldn't collect and now theyt want me to pay for services. Its sickening really. Staw away from these scammers. especially the ginger beardy boy that loves to bully old men for £1. Not his fault, his family was trash and taught him so. ginger beardy boy is also part of the LGBTQ crew

I am an extremely ill disabled person.

Marstons tried to take my car for someone else debt. They didn't want to see any ownership evidence, they just really, really liked my car and wanted it.

The whole ordeal lasted four hours. Within hour one, the tow bridge company made things clear to Marstons "get that clamp off that car right now". It then took the tow bridge company and myself a further three hours to demand the clamp is removed and kindly do one.

They are pure animals. They threatened to have me arrested which is amusing as we were planning to have them arrested. Unfortunately the clamp came off before the Police could get to the property.

Illegal thuggery.

These bottom feeders are bullies and think they have the right to do what they want we they try and scare you by saying they can come in the kids bedroom and take what they like and and take what they like at the house even if it is my children or my partners bullies and the funny thing is we only owed £120 to the council tax and they charged us an extra £75 thank for nothing Marstongroup

Just had my debit card blocked as they have tried to take money (approx. £770) from my bank account! luckily my bank questioned the transaction so Marsdons must have a history of fraudulent activity!

I have had no dealings with this company and never heard of them until today at all, and on searching see that somehow they have obtained card details (mine is a brand new card only just delivered a couple of weeks ago and out of my possession) being used by them to take money illegally out of people's accounts!!!

my son paid the final £800 online to this company and then 5weeks later got a phone call from the company that he owed the money to saying they had not received the payment from Marstons!!

WeOn the 12th of December my dad got a demand through the door must have been out at the time but the summons was for me I always give my dads adress even though I haven't lived there for years. On the demand there was a telephone number to get hold of the agent.phoned him up twice no reply then a text from him phone you later.one month later
January 15th still no phone call.so I text him are you going to get in touch he replied phone you later.two hours later got a text not my case anymore no telephone number or name of the other agent.so we had a bit of exchanges texting .with one of his texts ending with crying emoji what sort of agent does that when there's poverty about.as it was my dad was going to pay as I'm on universal credit no assets whatsoever no car no nothing so we have now reported agent cooper to the HMRC's as his standards aren't up to scratch

I have just received a letter from them for not paying a m6 toll payment on a date in which I was at home.
The summons is for £98 they even had my plate number.

I don’t know how the councils are using this company to collect debt because you cannot contact them by phone, email or on their website by order form. The company is a rip off they just want to get bailiffs out to your address. Disgusting service and should be shut down.

The word that keeps coming up in these reviews is scum. I'm sorry to say that it is an accurate description. They are chasing me for less than £3 for a toll fee. I thought I had paid and the barrier lifted but the card machine hadn't worked. From the start they added large fees even though it was their clients fault. Ive offered to pay the toll but they are not interested. All appeals and letters are ignored. Their letters always say that I have refused to contact them which is a deliberate lie. What they do is fraud and intimidation. If they were a small company they would be arrested. Good luck to everyone who are fighting these scum. Don't give in !

Absolute scum of the earth. Mr brown( agent)
Knocked on my neighbours to ask questions about me .
The court had the wrong address for me over a speeding fine .
Jumped from £130 -£469 in just 6 weeks.
Not a chance, so jog on and Rob someone else you scumbags