Marston Holdings Avis 

The woman that moved out of our house 4 years ago, did not change her vehicle registration details. 3 years later, she committed a traffic violation in Cardiff, we returned the letter and stated that she no longer lived here, 3 months later another fine came, spent hours on the phone going around in circles trying to explain that she didn’t live here. 3 months later a summons from Northampton County Court arrived, wrote to them, with an explanation from the DVLA. This Saturday evening got home and there was a letter from Marston Holdings saying that if we did not pay the fine in a week, an enforcement officer would call and remove items to the value of the fine. Lost sleep over the weekend. 9 am Monday morning, rang Marston Holdings, got the information to send proof online that we were the residents and 10 minutes later, had an email thanking us for the information and confirming that they would no longer pursue the debt at our address. Cardiff Council and Northampton County Court, could not be bothered to listen to us, shame on them. Well done Marston, for listening.

Had issues with council tax when I first moved in, debt was passed to Marston for a small amount. Been struggling immensely with bills and I’m only 24 being evicted as well yet the lady who chased me for the debt didn’t even care that i was suicidal! In response she said “will you be making a payment today” reporting to all necessary boards and pending investigation I will take this further. The way I was bullied and harassed was absolutely disgusting and I won’t let this go.

My experience is the same as all the other previous comments...
Awful customer service
Impossible to get hold of
Lack of knowledge and empathy
The low quality people that are employed by this company must have been found in the gutter.
I would rather * in my hands and clap than communicate with this business again.

Marston Holdings have to be the most useless & inconsiderate company on our planet .. Impossible to speak to anybody within their organisation or be able to make a complaint .. Gloucestershire County Council should cease immediately to use their services.. I suffer from a serious heart problem but what do Marstons care about human kind .. We are all just a number !! .. I wrote to Glos Council complaining about a parking ticket (with photo evidence etc).. Did I get a reply … the answer is NO !! .. I then received a rude & threatening letter(weirdly based in barnet !!) .. I would ,if possible,give Marstons a “minus 10” & certainly not a one * !! .. If there is anybody

After five calls a total of 65 mins 32 seconds. No return call as promised.
Cut off. Shambles as a service

I got a parking ticket from Telford and Wrekin council. Which due to PTSD and ADHD I forgot about it. I didn’t receive a summons to court, so it went to Marstons which I agreed a payment plan paid first one and missed second one but they didn’t even contact me to remind me. So today they turned up at my wife’s house now x cause of this demanding payment. I served 9 years for my country which resulted in me have PTSD. And to be treated the way they did is disgusting. I appreciate they have lots of people who try it on. But I believe they are happy for you to miss payment so they can earn over double. This needs to be stopped cause I am close to ending my life cause of this taking away everything that I loved

Disgusting customer service, had a letter through the door yesterday for my daughter, stating road traffic, that was it, my daughter doesn't drive on her own as she hasn't passed her test and we have had no letters.
Called the bailiff on the number and she was nasty, I was very polite with her, but her attitude was very intimidating and she threaten to come back and force entry.....she wouldn't accept a payment plan, the bill is only 400 but I didn't gave it to pay, she told me I had until 5pm that day or she would be back, never dealt with such a nasty person

Idiot bailiff delivered a letter to the wrong house without knocking saying they will reposes belongings for a name we don't even know. The contact number left on the letterwon't answer his phone to us and has scarred my parents who are in there 80s into not going out for medical appointments just in case that they will break in.sent proof to the head office of there names but they won't respond either

Bullies, continual harassment, even when payment plans in place .

My brother has been in contact with Marstons repeatedly asking to set up a payment scheme. He is happy to pay the dept but they have so far refused his offer. My brother has informed them of his medical history and current situation. Today he had a very threatening call which basically ended with the bailiff basically telling him he will be at his house in the next 24 hours to remove goods. As my brother explained this won't help as he has a house fire a few months ago and has nothing because the house was destroyed.
Well my brother will wait and see what happens tomorrow. I've read the reviews here and suggested gets his kids out the house and calls the police if need be.
So much for helping vulnerable people.

If the stars for review allowed a negative number, I would use it. Absolutely vile, horrible, people. Bullies in the truest sense of the word.
Aggressive behaviour, threats made including "we'll be back in 2 hours with a few other lads too".

Oh - and FYI - for the particular debt they took payment from me - it wasn't actually legal, nor required and has since not been allocated to the company they were working for.

My advice to ANYONE who encounters them - RING THE POLICE.

Disgusting company using horrible enforcement agents I was told by the company that an agent would come to verify what needs to be verified instead of that happening an agent came and forced us to make payment threatening to take away belongings which don’t even belong to me ! Marston holdings should be shut down with immediate affect for this kind of behaviour

They are horrible! Got one bailiff in my property today, he knocked to the door when my wife opened he forced her and step inside without showing any ID and telling who he is. In property our son was sleeping because he wasn’t well to go to school. He not even allow my wife to speak just forced to pay and telling it will be more to pay if collecting good company will show up. He called police because my wife was “really aggressive”, she shout to him when he don’t want to listen what she saying. When I arrived again he don’t want to listen any explanation want to speak to pay huge amount for us in parts just forced to pay and again telling in 45 mins goods collecting company will arrive. I paid him just to get him out off our house, when he get out I told him you got your payment so f*** off, he asked me to go outside and he put me down, also telling he can easily kill me and start walking to his car. Police arrived he was laughing to them, they asked me about situation, tell them what he said but asked if I recorded this if not they can’t do anything. This is a mafia not company! Horrible experience.

Marstons have been contacting my Brother over a debt he has already paid. He tried to take his life earlier this year and is still being harassed and chased by these vile people. My brother is suffering with mental health issues and the pressure and stress this company has put my brother and my family under is unbearable. We have tried many times to explain my brother is vulnerable but emails do not even get responded too, they would rather have agents go and collect payment as this is how they make their money by adding on unfair and ridiculous charges and having vile thugs collect debts. A specific mention about a 'customer care' agent Jordan Crane who refused to accept my brother's vulnerability despite being in counselling and recovering from the attempt of taking his own life.

Please people read
This company think they are above the low I am filing a court case against them the lawyer could not be happier to take this on as a no win no fee as it guarantees that he will easily win against this abusers please everyone do the same please it cost nothing upfront and whatever you can get out of it will be a bonos please help me stop this abuse

Mark. White. Pxxxxx

Threat me thin company refuse answer my complain Can’t take car away. If under 1300
And use it for work. Don’t even write people.
Met police and Kent police help them

Not allow give out your address then breach DPA

I received a phone call yesterday out of the blue. I am extremely careful about paying everything I owe, I am not a bill dodger anything that happens is completely unintentional as was the case this time.

My car had been flashed by a ULEZ camera in Bristol in July last year. I have a company car which is ULEZ compliant and the car in question was actually being driven by my partner that day- we only use it on very rare occasions and is almost never driven by me these days though it is registered in my name.

The fine was from July last year and this was the very first I heard of it and the agent was trying to arrange a payment plan with me. As I had received no PCN from Bristol city Council or charge notice I was shocked at the demand for £273 I still don't know how much the original PCN was but I suspect it was significantly less.

I did hang up on the agent for which I apologise as I was so upset I couldn't speak, and I was out in public as well everyone was staring at me and I felt really humiliated. The agent wasn't rude or anything but I was devastated and couldn't really hear what he was saying as I was crying so hard.

I am not intentionally dodging anything and I don't dispute the fine, i object to the automatic assumption that seemed to be made that I dodged the original fine. I didn't I never got it and im sure the shock and confusion in my voice probably showed this.

Once I'd calmed down I called them back and paid in full, whilst repeatedly trying to reassure that I wasn't a bad person or a bill dodger as I was worried I was being judged that way and because people around me were staring.

Thinking it was finally over with paying, though still extremely upset and my day thoroughly ruined... over a fine for something I didn't even do I might add, I was devastated to get another phone call this morning to set up a payment plan even though I already paid.

Embarrassingly I just burst into tears again said I'd already paid and to leave me alone- I think he was trying to apologise but again I couldn't hear as I was so upset and embarrassed at what happened the day before I couldn't really hear.

I got my partner to ring back to check this was a cross over error it turned out it was but I was terrified I would have to pay more and that's what they were ringing for.

Records need to be checked before phoning people to set up payment plans, this bought it all flooding back to me, and now I'm terrified this will happen again and something else will happen that I had no idea I owed.

It feels really unfair. I work hard, I go out of my way to triple check everything to make sure this doesn't happen and I still get persued anyway due to poor admin.

I feel sick everytime my phone rings, my heart beats in my throat everytime there is a knock at the door or post- all because my partner didn't spend £9 to drive in a ULEZ.

Totally disproportionate actions to an offence I didn't even commit. The government should be ashamed of passing these alleged debts onto bailiffs.

I have never been in trouble with debt before and I feel so ashamed even though I didn't do anything. All because of the way this is handled.

Noone was rude to me I want to make that clear, I just think administration should be done better to prevent further upset.

J495504
The UK's answer to Mafia style debt collection - they assume that you are guilty in a country where the burden of proof in law is that you are innocent until proven guilty.... having sold a car to someone who the following day got a parking ticket in London TFL sent me a parking ticket - i've provided endless evidence that the car was NOT mine and that it had been sold and I even provided them with the name and address of the new owner...
...still they keep pursuing, and bullying, and increasing the supposed debt and now threatening to send bailiffs to remove goods from my home for a fine committed by some random who bought a car from me with ever pursuing the perpetrator

This company is a fraud and so are their hired goons. They do not send official letters; they just drop the letter with random reference numbers and demand money. You have no idea who your money owe to. They already used this tactic on us a couple times. Same phone number of the goon but changed name. We need to report this to FCA and stop this harassment. Pls send me an email and your story and i will make sure to start an inquiry and bring them into media. email me at hasina76athotmail.com

Do not give them your card details. They will take payments whenever they feel like it and you will not get it back.
Do not let the male bailiffs into your home if you have teenage daughters.