Marston Holdings Avis 

Marston Holdings is a company that breaks the law and over charges people!. Overcharging people is classified as theft. Theft on a high level like this deserves jail time. It is the same as if someone went to their business and stole something. When a company operates in this way it is classified as a criminally illegally operated company.

Daylight robbery sanctioned by the state. The website says this:

Social value at our core
Marston Holdings is committed to inclusive, ethical policies and processes that comprise social, environmental and economic elements. We contribute to the long-term wellbeing of people, communities and society as a whole.

In what society is this kind of operation providing any sort of social value. My only hope is that a higher power will eventually make these people suffer in the same way they make others suffer in this life time.

to be honest is a shame i cannot go below zero ..where to start ???will be too long ...heartless horrible staff without shame or soul ,,if karma exist all this comapny staff will be dead in a space of one day ,,,,,shall i keep going or is enough ?ehheheh

This company is a disgrace on UK grounds. Reading other people’s reviews and reflecting on my own experience, I see the same pattern repeated. They do not deserve even one star, but I had to give one because otherwise, I could not publish this review.

I lost a very close relative and have been going through an extremely difficult time. I cared for my relative every single day, 24/7, for approximately a year. I honestly do not know how I survived.

Then I received a letter regarding council tax and the threat of possible imprisonment. I believe their methods and practices are deeply wrong and should be subject to serious investigation.

If I could give a 0 I would. This is the worst company to exist. They clamped my car when I had just bought the car recently and they said they will give a refund once I receive my logbook. I received my logbook and since then they have not responded or gave me a refund and it has been 2 months. Worst company to exist.

Bully people enforcing debt, this should be outlawed
Old outdated service

Hamzah deserves a raise.
I spoke to Hamzah following a negative call with the previous agent who hung up the phone on me. He was apologetic, professional and courteous. He resolved my issue, set up my payment plan without fuss and worked around my pay schedule.
Hamzah is a credit to the company and deserves all pay raises, promotions and bonuses available to him because to lose him would be a detriment to the company.
10/10 customer service. Hopefully never have to deal with Marston Recovery again but if I do I hope I deal with Hamzah.

Absolute bellends if you ask me, they have taken my car because a previous owner had not paid his PCN, and they are not willing to speak to me because i am not the person that owe them money but my car has been taken

One of there agent's banned at my door then after he left he shouted in the street how much I owe I asked for a payment plan he said no he will come back and take Mt door off its hinges and take every thing horrible company won't even let you set up a payment plan they should be shut down

We had a debt collector come to our house pretending to be a police officer and he gave us his officer number. He also said he had a warrant and refused to show us the warrant. We had to call the police on him and when we called the head office. They kept hanging up on us and said that they don’t want to get involved because the debt has nothing to do with them even though they’ve sent the deck collector out. After the debt collector leaves, he calls me on my personal number telling me he’s coming back and he wants me to see reason. And what I should say is that they had the wrong address and all the information they had was wrong and we told them they had it wrong we even should proof of ID and he refused to leave.

Engage (part of Marston Holdings) was commissioned by Arval to collect a lease car. Arval demanded the vehicle back immediately, but I arranged a date and time that suited me with Engage. They came and collected the vehicle as arranged. The only issue I had with them was that they did not confirm by email that they had collected the car despite a number of emails from me.

DO NOT TRUST MARSTON HOLDINGS – UNLAWFUL, AGGRESSIVE AND TRAUMATIZING BEHAVIOR

I am writing this to warn others about an extremely disturbing and unprofessional experience with Marston Holdings.

An enforcement agent acting on their behalf showed up at my former residence in London, where I have not lived for over 3 years (I currently reside overseas in New Zealand).

When he arrived, the only people at the house were my 13-year-old niece and her babysitter. Despite this, the agent:
• Acted aggressively and rudely,
• Tried to force entry into the home,
• Refused to leave even after being told the named person no longer lived there,
• And refused to wait when the police were called.

He had no valid court warrant, and the case reference he left behind does not exist in Marston’s official database. This appears to be either a gross administrative failure or deliberate misconduct.

We have reported the incident to:
• Marston Holdings (no response yet),
• CIVEA (industry regulatory body),
• Local police.

This experience has caused emotional distress to a child, violated basic safeguarding laws, and raises serious questions about how Marston Holdings trains and monitors its agents.

⚠️ If you are dealing with Marston, record everything, demand to see proper documents, and do not trust any agent who refuses to cooperate with the police.

Shame on this company for allowing this kind of enforcement to take place.

Sure, here’s a short and honest-sounding bad review you could leave about Marston (the enforcement company):

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★☆☆☆☆ Extremely stressful and unprofessional

Dealing with Marston has been one of the most stressful experiences I've ever had. They failed to respond to my complaints and concerns, and instead kept pushing for payment without properly addressing the situation. Their communication is poor, their approach is aggressive, and they showed no care for the financial or emotional impact on my family. I wouldn’t wish this experience on anyone.

I received multiple phone calls a day. When I answer them they often disconnect.
I missed payments on a payment plan I had in place because it was entirely unaffordable. I expressed this concern when I originally entered the payment plan but was told I had no other option. I was strong armed further into debt.
I spoke to a less than helpful guy yesterday who I explained to I could not afford the debt in full. I got a phone call again today from an obnoxious Irish woman who was more shouting than brains. She demanded I paid in full and when I explained I could not, she just kept re explaining the process in a condescending manner, as if I'd finally understand and magic 2 grand out my backside.
If I'd been offered the option of a manageable payment plan in the beginning this entire situation would have been avoided.
It unethical and isn't a good code of practice to force your prey into a position where they are pushed further into debt rather than have the option to recover from debt.

I received a text message stating I owed money and that enforcement agents are coming to my property. I called the agent detailed on the text which I thought was a scam. Agent was unhelpful, rude, argumentative and arrogant. They wouldn’t give details on anything. I eventually found out through the website that I was being chased for a debt owed to a Clean air zone via a council. Most of the chargers were made up fee’s by Marstons.
I was able to prove that I had paid the original fee for CAZ and provided this to them. Marstons couldn’t provide me with any evidence... even though it was requested multiple times. They also take weeks to get back but yet if you don’t abide by their deadlines they threaten you with added made up fees. The debt was no further action. Currently taking legal advice against them for unsolicited threats. Not sure if it’s children running/working for the company or just really uneducated chancers.

These people are the worst scumbags I have ever had the misfortune of dealing with. Utter scum, that like to attened old lady's addresses, barge there way in frighten 80 year old women. There aggressive and shouldn't be allowed to operate. Scum of the earth

I worked for Rossendales debt collectors via Marston Holdings. Adrees Ahmed our boss made sexual advances towards me and because I did not respond he fired me even though I was doing the job well. The company said that he was a touchy feely kind of guy when it was raised with them that he was touching me without my consent and saying inappropriate things. I still have the paperwork if you would like it

Yet another dodgy debt collection company as evidenced by not having telephone or email contacts that allow normal communication with them. Received someone else's debt demand, but impossible to inform this company that this person is unknown to me and has no association with my address - or rather the online form they sent, required me to attach my own personal documents - which no one in their right mind would do.

Absolutely useless.
Can't eventually set up a direct debit (so the main thing this company does, they can't do correctly). There one purpose and the fail at it miserably.
Don't care about people at all.
Just a horrible company through and though, full of evil money hungry incompetent idiots.
Would give 0 if I could.