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Lisez les avis des autres

Noté 1 sur 5 étoiles

These people are such scam artists the product id junk and so ill fitting, nothing as pictured and they do not respond to any refund or return requests I ordered the Lady Di Harvard University sweats... Voir plus

Noté 1 sur 5 étoiles

Fraudulent products. They are “replica” and not real. These copies are low quality. I requested a refund and over the course of a month they have still not provided return instructions.

Noté 4 sur 5 étoiles

I’m Not sure about these other Reviews, but The Item I Purchased came just as I Ordered it. The guys were Communicating through out, Solid Transaction if U ask Me

Noté 5 sur 5 étoiles

I was a little leery after I had placed my order. I immediately received an acknowledgement email which stated 8 - 12 days to ship. Then, no progress email. I sent an inquiry email requesting update o... Voir plus

À propos de l'entreprise

  1. Magasin de déguisements

Écrit par l'entreprise

Custom & ready-to-wear leather jackets for men & women offers a vast range of Fashion & Celebrity Jackets, Hollywood & TV Series Costumes trending at the most happening online destination.


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

99 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 11 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

The fit's a bit baggy

The fit's a bit baggy, but it actually works and makes the costume feel extra chill. Took about 15 days to get here since I ordered a bit earlier. Overall, super happy with it and can't wait to rock it for the holidays.

9 décembre 2025
Noté 5 sur 5 étoiles

Just got the Star Wars Imperial Officer…

Just got the Star Wars Imperial Officer Costume, and I'm seriously impressed! The cotton material feels comfy, and the viscose lining inside makes it even softer. The design is on point with the simple collar, full sleeves, and that classic military vibe. Perfect for cosplay or any Star Wars party. All in all, great quality, and definitely a must-have for any fan!

11 décembre 2025
Noté 1 sur 5 étoiles

Poor quality

Poor quality
Wrong size
Getting a hold of them is a Joke!!!
Buyer BEWARE!!!
Dont do it!!!
I've been trying to get an exchange for weeks and they won't do it.
They just keep sending me the invoice with no exchange option or refund option.

24 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered a sweatshirt on December 11th

Ordered a sweatshirt on December 11th. Paid extra for express shipping. Still haven’t received it on December 23rd. Only respond to one email out of 5 emails. Do not buy from this company. It is a scam!

11 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

CONSUMER REPORT: NIGHTMARE

If I could give ZERO stars would be an understatement. This has been an absolute nightmare with MarvelJacket.com. I placed my order as a Christmas gift for my autistic son on November 27th I did so based off of reviews of slow shipping and processing ,however, I DID NOT expect this to be the case by placing the order well in advance for Christmas. Their guidelines say 3-4 BUSINESS days for processing. 8-15 BUSINESS days for shipping...sent a message through their website to Marvel Jacket in regards to the order STILL PROCESSING as of the 16th of December. It did not get a response. I sent 2 emails to 2 different email accounts that they also provide on their website...the SUPPORT email is the one I got a response from. I was assured via said email that they were very apologetic, that it has processed, that it has been shipped and that I would begin recieving shipping updates....NO! HA!!! JOKES ON ME! As of today, December 20th 2025 my ORDER IS STILL PROCESSING!!! Since they are based out of CA it will not and would not be here on the east coast in time for Christmas ,even it were to be processed and shipped. I had previously sent messages to them expressing my concerns, and ONLY recieved the single corresponding email stating the above mentioned response.."we are so sorry, it's been processed, it's been shipped", etc. You do not lie to your customers nor make promises that you do not follow through on. That is NOT how to conduct proper business. I demanded a FULL refund and have honored my commitment to leave such a horrendous review. My part has been fulfilled as I shall await my refund. Bottom line: I will never even attempt to ever use this company or any of it's affiliates again in any future. Stick to company's that honor their own guidelines and that are reputable...this one...steer clear of unless you enjoy nightmares. Sincerely, one pissed off and disgusted consumer.

20 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT ORDER FROM HERE!!!!

I placed my order for a jacket with this company on 12/09/2025. It has said 'in processing' ever since.
I have reached out via email twice now, the support tab on their site, and Instagram dm. Nothing. I ordered this with plenty of time to get here for Christmas, as a gift. Doesn't look like it's coming at all.

EDIT: I have now emailed their support team 5 times, with ZERO response. My order is still 'in processing', for 2 weeks now. I emailed them to cancel and refund my order, or I will be disputing it with my credit card company, as this is clearly a fraudulent company. Such a disappointment as this was supposed to be a Christmas gift for someone.
DO NOT ORDER FROM HERE!!!!

18 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Placed order and it’s been processing…

Placed order and it’s been processing for a week now even thought they say it takes about 3-4 days tops to process. I tried to email there support email and still no response. I even paid extra for 5-8 day shipping to try and receive it before the 20th or at least before Xmas. I should have done more research before ordering, Im thinking I got scammed😠

18 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not buy from this website

Do not buy from this website — they are scammers.
I ordered a ski jacket on December 3 and chose delivery within 5–8 business days.
Today is December 17, and I have already contacted them by email three times, but received no response.
Even worse, they no longer allow me to log in to the website as a customer — I have been blocked.

3 décembre 2025
Avis spontané
Logo de Marvel Jacket

Réponse : Marvel Jacket

Hello,
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We want to clarify that your account was not blocked by us. For security reasons, multiple incorrect login attempts can temporarily lock an account automatically. We’ve already forwarded this to our technical team and they are resolving it.

Regarding email communication, we noticed your message was sent in reply to the order confirmation email, which is a no-reply inbox and is not monitored. For assistance, please contact us directly at support@marveljacket.com, where our support team is available to help.

We’d also like to reassure you that your order has already been handed over to FedEx for delivery, and your tracking details will be shared with you shortly.

We sincerely apologize for the inconvenience and appreciate your patience. Please don’t hesitate to reach out to us at our support email so we can assist you further.

Noté 1 sur 5 étoiles

I ordered a jacket 3 weeks ago and have…

I ordered a jacket 3 weeks ago and have received no communication except for my order has been received and of course they took my money and nothing… This is a Christmas gift and I have sent 4 emails so far and have had no response..

Update
They responded to this review and said they sent me an email which I can not find anywhere and they stated below that they were shipping my item out the next day … one week later no shipping information and no product that I ordered..

Update 12/29/25
Still no product and no response from this company. It’s been one month and this item was a Christmas gift !! So disappointed.

I will not recommend this company.

28 novembre 2025
Avis spontané
Logo de Marvel Jacket

Réponse : Marvel Jacket

Thank you for sharing your concern. We’d like to clarify that we did receive your email and replied to it, but unfortunately we did not receive any response back from you.

Your order is already in the final stage of processing and is scheduled to be dispatched tomorrow. Once shipped, you will receive your tracking details via email so you can monitor the delivery.

If you check your inbox (and spam/junk folder), you should find our response. For faster assistance, please make sure to contact us at our official support email: support@marveljacket.com.

We truly appreciate your patience and would kindly request you to consider updating or removing the review once the issue is resolved. We’re always here to help and committed to delivering your order.

Thank you for your understanding.

Noté 1 sur 5 étoiles

Order placed, product does not ship

I placed my order 3 weeks ago, and it is still showing in “processing” status. There is no way to call the company. I’ve sent multiple emails, an no response. They sure took my money, but I have no product. I am so disappointed. I wish I would have done a little research before ordering because this seems like a common issue. At this point I’m pretty sure I’m just out $200. Would not recommend, because there is no way to get in touch with customer service and they do not respond to email. I’m going to go ahead and call this a scam and encourage others to not purchase from this website. I feel bad - this was kind of an expensive mistake.

22 novembre 2025
Avis spontané
Logo de Marvel Jacket

Réponse : Marvel Jacket

We’re truly sorry to hear about your experience and understand your frustration. However, we’d like to clarify a few important points. The email you contacted was not our official support channel. Our monitored customer support email is support@marveljacket.com, and this is where all order-related queries are handled.

Secondly, we’re happy to confirm that your order has already been shipped and is currently in transit via FedEx. Due to the heavy volume of orders during the Christmas season, some shipments are experiencing slight delays, but we assure you this is not unusual and your order is on its way.

We sincerely apologize if this delay caused you concern. Please rest assured that we are a legitimate company and value our customers deeply. We are actively working to fulfill every request and support our loyal customers to the best of our ability.

Kindly email us at support@marveljacket.com, and you will receive a prompt response along with your tracking details. Once your concern is resolved, we would really appreciate it if you could consider updating your review.

Thank you for your patience and understanding.

Noté 1 sur 5 étoiles

I so wish I had read reviews before placing an order

I so wish I had read this page before placing my order. I wasted $114 on an order that not only will not get to me by Halloween, but 11 days after I placed the order, IT HADN'T EVEN BEEN SHIPPED!

I sent multiple emails - of course they have no phone number - and never got anything helpful.

28 octobre 2025
Avis spontané
Logo de Marvel Jacket

Réponse : Marvel Jacket

Hi Milton,

We’re really sorry for the inconvenience you faced. According to FedEx tracking (885515009347) your order was delivered on October 30th at 3:45 PM, before Halloween—just as our support team had informed you and shared the tracking earlier.

Still, if anything caused you stress, we sincerely apologize. Kindly check the delivery date and, if possible, update your review based on your latest experience.

Thank you! 💛

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