The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The website says 3 days for express delivery and includes days over the weekend then when order is placed says business days which is very misleading! Waited 2 weeks for product to arrive and now... Voir plus
L'entreprise a répondu
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Voir plus
L'entreprise a répondu
I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Voir plus
À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Boutique de santé et beauté
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de sports
- Magasin de sports d'hiver
Écrit par l'entreprise
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Coordonnées de contact
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Royaume-Uni
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
3,5
Moyen
140 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Neck brace
This seems like a basic but quality neck brace but sold at an economic price. Prompt delivery.
10 septembre 2025
Réponse de Maskura
Thank you so much for your kind words Gary! 🥰
We’re glad to hear you’re happy with the quality and value of the neck brace, and that your delivery was prompt. Your feedback means a lot to us, and we truly appreciate your support. 💙
Best regards,
Maskura Store
The item did not look like the item…
The item did not look like the item that was advertised and there were no instructions in the box.
7 juillet 2025
Réponse de Maskura
Hi Debra Barlow,
We’re very sorry to hear about your experience. This is certainly not the standard we aim to deliver. All our products are meant to match their descriptions and include clear instructions, so we regret that this wasn’t the case for your order.
Please contact us directly at your support email/ Whats App with your order details, and we’ll be happy to resolve this for you right away — whether that’s sending instructions, arranging a replacement, or another solution that works best for you.
Your feedback is valuable to us, and we’ll make sure this doesn’t happen again.
Best regards,
Maskura Store
Excellent quality of sleep mask and…
Excellent quality of sleep mask and price. Good communication regarding delivery
6 septembre 2025
Réponse de Maskura
Thank you so much for your kind feedback Trish. 🥰🌟
We’re delighted to hear you’re happy with the quality and price of the sleep mask, as well as our communication on delivery. Your support means a lot to us, and we look forward to serving you again soon. 💙
Best regards,
Maskura Store
Very recommend able service and at…
Very recommend able service and at reasonable prices for my knee pain patches and from natural sources and really helps with my pain relief!!
29 août 2025
Avis spontané
Réponse de Maskura
Hi Mushroom1 🌟
Thank you so much for your kind words and recommendation! 💛 We’re delighted to hear that the Knee Pain Patches are helping you find natural relief and that you’re happy with the value. Your trust means a lot to us. 💕
Wishing you continued comfort and wellness! 🌿💆♂️
Warm regards,
Maskura Store 🛍️
Kanees l gave my machine back l was…
Kanees l gave my machine back l was not happy. Several l nead my money back
19 août 2025
Avis spontané
Réponse de Maskura
H Kanees Mahmood,
Thank you for your message. We understand your concern.
Please note that we have initiated a claim; however, your return was made after the 30-day return policy period. Additionally, the product you returned is health-related. According to our hygiene and safety policies, we cannot resell used health products to other customers.
We have explained this to you earlier, and unfortunately, for safety and compliance reasons, we are unable to provide a refund for this item.
We appreciate your understanding.
Kind regards,
Maskura Store
Réponse de Maskura
Hi Samantha, 💜
Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family are enjoying the product and that it’s helping with fitness. Your support means a lot to us.
Warm regards,
Team Maskura 🛍️✨
Item was too small but refund was made
Item was too small - it was returned to their store at no cost to me and will be given a refund
31 juillet 2025
Réponse de Maskura
Hi Mr. David J King,
Thank you for your update. We’re glad to hear the return process went smoothly and that your refund has been arranged. 🤝
We truly appreciate your patience and understanding, and we hope to serve you again with the perfect fit next time! 💛
Warm regards,
Maskura Store🧡
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent service and fast delivery!
I ordered a black 3D Doodle Pen as a birthday present, and the company made sure it arrived quickly in time for the special day. The communication was friendly and professional, and the product arrived in perfect condition. My child is absolutely thrilled! Highly recommend this company for their great customer care and speedy service. 🥰
7 août 2025
Avis spontané
Réponse de Maskura
Hi Wong,
Thank you so much for your kind words! 💛 We’re delighted to hear that your Black 3D Doodle Pen arrived right on time for the special birthday and that it brought so much joy to your child.
Our team at Maskura Store takes pride in making every order smooth, speedy, and special, so your feedback truly means the world to us. We look forward to serving you again soon! 🥳
✨ Warm regards,
The Maskura Store Team
Réponse de Maskura
Hi Katrina,
Thank you for your lovely words and for trusting Maskura Store again! 💛 We’re so happy you’re enjoying the product and that our service met your expectations once more. Loyal customers like you truly make our day, and we can’t wait to serve you again soon. 🛍️✨
Warm regards,
The Maskura Store Team
Reliable Products & Great Service!
I’ve ordered multiple items from Maskura Store, and every experience has been fantastic. The products are always exactly as described—high-quality, well-packaged, and delivered on time. Their customer service is also top-notch—quick to respond and very helpful with any questions.
27 juin 2025
Réponse de Maskura
Hi Nazrul,
Your kind words truly mean the world to us! 💛 Knowing that every one of your orders has been a fantastic experience makes our whole team smile. We’re so glad you’ve been happy with the quality, packaging, and timely delivery of our products.
At Maskura Store, we put our heart into making every customer feel valued, and it’s wonderful to hear our service has been helpful whenever you’ve needed us. Loyal customers like you are the reason we love what we do.
We can’t wait to welcome you back for your next shopping experience! 🛍️✨
With gratitude,
The Maskura Store Team
I would give you 0 stars.
I would give you 0 stars as I ordered over a week before I needed them and paid for the faster delivery which was actually more than the item I ordered and still didn’t arrive on time for my holiday so I’m unable to go in the pool or the sea so thanks.
Yours Disappointingly
Barry. 🙁🙁🙁
28 juin 2025
When l try it machine l tell you good
27 juin 2025
Yodel took ages to deliver parcel
My item took 9 days to come, even though I paid extra for 2 - 3 business day delivery. But looking at the Yodel App I can see that it was Yodel who were at fault because they had the item for 7 days! The only thing I will say is Maskura don't give you tracking information or answer emails enquiring as to the whereabouts of your item, so you are left guessing.
The item, when it arrived, was pretty cheap and low quality but you get what you pay for.
14 juin 2025
Avis spontané
Took a few weeks to arrive but the…
Took a few weeks to arrive but the product is as described and comfortable.
23 mai 2025
Réponse de Maskura
Hi Graham,
Thank you so much for your feedback! We’re glad to hear that you found the product comfortable and as described. 😊
We sincerely apologize for the delay in delivery and will keep working on improving our shipping times.
We really appreciate your patience and support. 💜
Kind regards,
Maskura Store
Don’t buy from here
Product delivered broken, contacted the company for a refund with no response.
22 avril 2025
Réponse de Maskura
Hello Dear,
Can you please email us with some pictures. The problem will be solved accordingly. Thanks for understanding.
Regards
Maskura Store
Device did not working and still…
Device did not working and still waiting for a return address
24 avril 2025
Réponse de Maskura
Email has been sent and replied to your queries. Please reply back there. It will be solved immediately once you reply us with reference please.
Awful experience
I don't usually leave a negative review, but I feel that I need to this time. I ordered a Stanley cup weeks before my daughter's 18th birthday knowing that she will very happy with this gift. Well, I have been waiting and waiting and waiting for it to be delivered, but nothing. I checked the Yodel tracking number provided, and it showed that they got my parcel. After contacting them, Yodel was adamant that they never received it from Maskura. Went back to Maskura to ask about my parcel, they said sorry and be patiant. In the meantime my daughter's birthday passed without being able to give her present. Contacted Maskura again because it came up to nearly a month since I placed my order and still waiting. Right after I complained for the third time my parcel finally arrived in very bad shape, in a box badly damaged. I will make sure to never buy from Maskura ever again, and after reading some other reviews, I noticed that this happens to a lot of people.
19 mars 2025
Réponse de Maskura
Thank you so much
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