The website stated that the order will be delivered within 2-3 days especially that I paid for priority shipping. I have realised that after two days I didn’t receive tracking number. I had to explai... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The website says 3 days for express delivery and includes days over the weekend then when order is placed says business days which is very misleading! Waited 2 weeks for product to arrive and now... Voir plus
L'entreprise a répondu
Had a slight issue with an order mix-up, but Maskura's customer service team was very helpful. Even when we ran into email attachment limits, they quickly sorted things out via WhatsApp and provided a... Voir plus
L'entreprise a répondu
I bought bulgarian bag from them sadly I haven't received it It's about to be 2 weeks now I can understand new year can cause delay but they aren't responding to emails. Garbage customer servi... Voir plus
À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Boutique de santé et beauté
- Magasin d'équipements sportifs d'extérieur
- Magasin d'articles de sports
- Magasin de sports d'hiver
Écrit par l'entreprise
Maskura is a UK-based active living retailer, registered in England & Wales and operating from Covent Garden, London. We stock over 1,500 products across fitness, wellness, home, sports, and family categories, and the large majority of our 12,000+ customers tell us the products themselves are exactly as described — well made, well packaged, and good value. We know that for an online retailer, the real test of trust isn't the product photos, it's what happens when something goes wrong. Like any company shipping thousands of parcels a month, we don't get every delivery right first time, and a few of our reviews reflect that honestly. What we can promise is that when an order is delayed, arrives damaged, or doesn't match what was ordered, our UK-based support team will see it through to a resolution — refund, replacement, or redelivery — and we back every order with a 30-day, no-quibble returns policy. We're working continuously to tighten up dispatch times and speed up support response, because we'd rather earn a five-star review than just ask for one. If you've had a frustrating experience with an order, please reach out directly to customer.support@maskura.com — we read every message and want the chance to put it right. We appreciate every customer who takes the time to shop with us, and every review — good or critical — that helps us get better.
Coordonnées de contact
71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Covent Garden, Royaume-Uni
- +447452771809
- customer.support@maskura.com
- maskura.co.uk
3,5
Moyen
140 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
As i didn't receive the correct order…
As i didn't receive the correct order and have had to send it back still waiting for the correct order i can only give it a 3
13 mars 2025
I have already given you a fairly…
I have already given you a fairly extensive review on your first request a week ago ?
Nice simple well made product, good service, packaging, & shipping. Nothing not to like..
11 mars 2025
Réponse de Maskura
Hi Michael,
Thank you so much for your continued kind words and support! 💛 We’re delighted to hear that you’re happy with the product quality, service, packaging, and shipping. It means a lot to us that you took the time to share your experience more than once!
Your feedback truly motivates us to keep delivering the best for our customers. We look forward to serving you again soon!
Warm regards,
The Maskura Store Team
Ordered a childs wolverine suit for…
Ordered a childs wolverine suit for world book day on Monday 24th Feb advised 3-5 days for delivery still hadnt arrived over a week later so had to order the same suit from amazon for next day delivery, "suit" turned up today it is missing everything but the claws emailed requesting a refund they have advised takes 24/48 hours for a return label to be regenerated very poor would avoid ordering from this place
6 mars 2025
Avis spontané
Treadmill
I was very skeptical about Maskura Store, as I had never heard of it before. I was looking for an under-desk folding treadmill but needed a minimum speed of 15 km/h. Most brands only offer treadmills with a maximum speed of 10 km/h.
Maskura Store had what I was looking for, but I wasn’t sure, so I contacted them with a few questions. Their customer service was amazing! The treadmill was delivered within two working days, and I have to say—it’s good. Of course, a standard treadmill is of higher quality, but for what I need, it’s just fine.
Great product, good value, and easy to fold and store under the sofa. I’d recommend it to anyone looking for extra training but unable to go outdoors.
11 février 2025
Avis spontané
Réponse de Maskura
Hi Joanna,
Thank you so much for sharing your honest and detailed feedback! 💛 We completely understand how important it is to find exactly what you need, especially when options are limited. We’re thrilled that our under-desk folding treadmill met your expectations and fit perfectly into your routine.
Our team takes pride in providing helpful support and fast delivery, so it’s wonderful to hear you had a positive experience from start to finish. Your recommendation means a lot to us and will definitely help others looking for practical fitness solutions.
We hope you continue enjoying your workouts and look forward to assisting you again soon! 🏃♀️✨
Warm regards,
The Maskura Store Team
just what I wanted had one for years…
just what I wanted had one for years not as good but bigger than I thought
6 février 2025
Réponse de Maskura
Hi Melvyn,
Thank you for your feedback! We’re so happy to hear you got exactly what you wanted and that it’s a great fit for you. Sometimes bigger surprises are a nice bonus! 😄
We truly appreciate you choosing Maskura Store and hope to continue bringing you products that delight.
Warm regards,
The Maskura Store Team
Réponse de Maskura
We apologize for your experience.
If you informed us earlier, we would have helped with some alternatives. We promise to take your views into consideration and investigate the matter. Thank you very much.
My item came in a damaged box
My item came in a damaged box. It was ripped and then stuck down with sellotape. So I know it was dispatched like this and not damaged in transit. Communication was quite poor throughout transaction as well.
25 novembre 2024
Sadly the socks both split whilst…
Sadly the socks both split whilst getting them on so we’re useless
13 novembre 2024
I ordered this 3 in 1 bird feeder and…
I ordered this 3 in 1 bird feeder and received it within days, well packed and just as seller described. Very pleased with it.
5 novembre 2024
I have not received anything for the…
I have not received anything for the money I paid! Not happy!
28 octobre 2024
Réponse de Maskura
Hello Dear,
Our customer support team will contact you soon so that this issue can be resolved. Have a nice day.
Regards,
Maskura Team
i received my order before the stated…
i received my order before the stated delivery date, they were in contact all the way through by email, and after i received my item i received a small gift from them which i thought was lovely
15 octobre 2024
Réponse de Maskura
Thank you for trusting us.
Ordered a costume on the 20th of…
Ordered a costume on the 20th of October and paid for 2 day delivery. It’s now the 29th of October still hasn’t arrived. So my little boy had no costume for his Halloween party.
22 octobre 2024
Excellent Service
Great communication and support with the products I purchased. When a part was missing in the package they very quickly came up with a resolution. The equipment (bike trainer and weights) were of good quality. Very happy.
10 octobre 2024
Réponse de Maskura
Thank you so much. We will work harder to ensure customer satisfaction.
Not worth the cost
After a delay with the delivery this product arrived and is just a cheap quality product not what I was expecting as it certainly wasn’t the quality advertised. Very much overpriced and disappointed with this company and will not be using them again.
10 octobre 2024
Réponse de Maskura
Hello Dear,
Thank you for pointing this out, we will work on it so that we can successfully make our customers happy.
Regards
Maskura Team
Cannot be faulted
Very customer friendly service.
Purchased an indoor bike trainer online, this was followed up with good communications from order confirmation through to delivery .
On receiving the item , quickly realised it was far better than expected which made the price feel even more of a bargain.
Even received a free Halloween novelty gift days later.
Cannot be faulted.
9 octobre 2024
Réponse de Maskura
Thank you fro trusting us.
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