Kieran and Dan were amazing!!! They sorted the problem and explained everything thoroughly. Thanks to them, the salon is back up and running in time for opening. Really appreciate the professio... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fantastic job done by Kieran! Such a thorough and professional fix to my air circulation unit. Can’t say thank you enough.
L'entreprise a répondu
Kieran was really helpful and very efficient. Our store is now beautifully lit again and he explained what he was doing and to call if we have any problems in the future. Would definitely recommend!
L'entreprise a répondu
Great experience, very happy with it. Danny C was super efficient and incredibly polite and professional. He was very quick to resolve the issue despite having to do a couple of trips and kept us post... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Écrit par l'entreprise
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
Black Friday Deal: Save 20% with a Service Customers Love!
Big savings. Top-rated service. Your Black Friday upgrade is live.
Enjoy up to 20% off a call-out for all Electrical, Plumbing, and Heating services booked and secured in November.
Whether it’s an unexpected issue or planned maintenance, our top-rated engineers are ready to help — at a limited-time Black Friday price.
✔ Electrical call-outs
✔ Plumbing call-outs
✔ Heating call-outs
✔ Discount applies to all bookings confirmed in November
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Coordonnées de contact
Unit 1, 33 Stannary Street, SE11 4AA, London, Royaume-Uni
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,6
Excellent
54 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Masterfix
Really appreciate you sharing this. We’re proud of our team and it’s always great to hear when they’ve delivered the level of service we aim for. If you ever need us again, we’re only a call away.
Great service!
Anthony was lovely and very helpful after a stressful leak! Would absolutely recommend this service! Thank you!
1 février 2026
Avis spontané
Réponse : Masterfix
Thanks for the kind words — we’ll make sure the team sees this. We know inviting someone into your home requires trust, so feedback like this means a lot. Delighted we could help and hope everything’s running smoothly now.
Réponse : Masterfix
Thank you so much for taking the time to leave this review — it genuinely means a lot to the team. We know how stressful property issues can be, so it’s great to hear we made the experience a positive one for you. We’ll be sure to pass this on to the engineer involved. Thanks again for choosing Masterfix.
Kind and passionate about safety
They were kind, I felt comfortable in my home. They walked through the steps with me and made it quick and simple to understand.
6 février 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Kiern from the moment he got here was…
Kiern from the moment he got here was professional and really helpfull.we had a few issues and it was no trouble for him .i would like to personally thank him for the great job he did
Jacques
30 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Thank you Kieran
Kieran has come to help us a few times now and every time he has been fantastic! Very knowledgeable, no question is too small! He does an amazing job and always goes above and beyond. Thank you Kieran!
27 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Colbert was great
Danny Colbert was great. Very informative and understanding. Very cheerful despite a long day. Explained everything clearly and gave reasonable expectations.
19 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Culbelt attended the property on…
Danny Culbelt attended the property on the agreed time. He did a great emergency intervention with the leaking pipe. He explained the cause of the issue and advised for further work. Many thanks Danny.
19 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Very quick call out
Very quick call out, issue identified quickly and temporary fix put in place immediately
17 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny was great
Danny was great. Explained everything really clearly. Very polite.
17 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
I was very happy with Masterfix today
I was very happy with Masterfix today. I had an issue with my electricity and Dan from Masterfix knew the issue straight away and sorted it out in no time.
16 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Dan is amazing and very helpful.
16 janvier 2026
Avis spontané
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
exorbitant repair costs
After paying a £132 call-out fee that resulted in no repair, I was quoted £450 labour to replace a £62 driver due to an internal policy. This makes routine household lighting repairs unaffordable.
18 décembre 2025
Avis spontané
Réponse : Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide. We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have? Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Poor communication continues
Poor communication continues. As predicted standard response which looks very much like it was AI generated. Still no call from Mr Gallop.
12 décembre 2025
Avis spontané
Réponse : Masterfix
Dear Mr Flint
Thank you for your time just now on the phone — I truly appreciate it.
Once again I'm sorry for the experience you have received. Please be assured that I am personally reviewing our processes to understand what went wrong and how we can improve.
Kind Regards
Matt Freeman
Managing Director
Great services- easy and trustworthy-…
Great services- easy and trustworthy- quote sent - quote accepted- issue fixed. No hidden fees or shock prices while on site as other companies.
Use with confidence! Highly recommend.
1 décembre 2025
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
No showing up
25 novembre 2025
Réponse : Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide.
We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have?
Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Masterfix are excellent
Masterfix are very proactive and respond quickly to problems. The work done in my flat was first class.
21 novembre 2025
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Quality company
Fantastic company. Very attentive service from the project manager from start to finish and high quality workmanship. Would recommend to others.
19 novembre 2025
Réponse : Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
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