This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Voir plus
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First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Voir plus
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Voir plus
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Coordonnées de contact
Golds Hill Way, DY4 0PY, Tipton, Royaume-Uni
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Excellent
409 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Good customer response and easy to deal
Good customer response and easy to deal
With. Will reimburse you no problem if item is not in stock or will give you an accurate time of when the item will be in again.
8 janvier 2023
Made an order just before Xmas but…
Made an order just before Xmas but needed items before expected delivery date, cancelled order, requested refund, confirmed by phone call, order was cancelled and refund issued promptly.
3 janvier 2023
I use MasterTrade regularly for…
I use MasterTrade regularly for electrical supplies. The service is brilliant every time.
5 janvier 2023
Very helpful
18 novembre 2022
It’s not what goes wrong it’s how you…
It’s not what goes wrong it’s how you inform people of problems- not replying to emails is a massive no no for repeat business
19 novembre 2022
Always a fast and efficient service
Always a fast and efficient service. Lots of stock and a quick call from them if something is out of stock to recommend a replacement or the lead time. Really good prices on the items we purchase from them Highly recommended
28 novembre 2022
Excellent!
Cannot fault mastertrade at all. The service all round has been exceptional and unlike some other suppliers they make their customers feel valued.
11 novembre 2022
Top service delivery was next day will…
Top service delivery was next day will be using again .
29 octobre 2022
Good dispatch no prolblems
20 octobre 2022
Second to none
Outstanding service as usual from Ash and everyone else. I don’t use any other supplier if I can help it
8 novembre 2022
electrical product purchases
very reasonably priced exceptionally quick delivery time usually next day even to Northern ireland cant fault them so far
20 octobre 2022
Nice bricks
Very quick turn around with the bricks great stuff all round and very helpful..truck drive great rung me while at work and dropped all in the right spot ..spot on will definitely use again thank you .
3 octobre 2022
Very reliable seller with a wealthy…
Very reliable seller with a wealthy stock and super fast delivery!
18 septembre 2022
Keen pricing and fast delivery.
Keen pricing and fast delivery.
On time delivery everything. I use these guys all the time, definitely a 5 star service.
10 septembre 2022
Good prices.
Good price for the consumer unit I ordered and well packed will probably use again.
9 septembre 2022
Avoid
Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.
7 septembre 2022
Avis spontané
Réponse de Mastertrade
Dear Dean,
I was involved with this order myself, you ordered a special cut length of EV Cable, which we rushed the order through Doncaster Cables to get out that day,
You cancelled this cable later that day, unfortunately it had been cut and despatched.
We advised you that we don't normally take cut cable back as its a special order as per our T&C's
I believe the next day you were not in to receive the cable and it went to your local DPD collection shop.
We offered as a good will gesture to give you a refund if you could pop to the shop and put a return label on it
You point blank refused to do this as you did not have the time,
I do believe your review is harsh as we tried to help all the way.
As I'm sure you are aware after an order has been dispatched direct from a manufacture is hard to refund, when the goods are in transit as you were asking us to refund before the goods had arrived to you or ourselves.
Fortunately the cable was returned by DPD automatically at our cost, Which will now be refunded.
Kind regards Nigel Smith, Director.
Great company been dealing with them…
Great company been dealing with them for a few months now no issues
6 septembre 2022
Quick delivery very good prices
5 septembre 2022
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