This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Voir plus
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First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Voir plus
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Voir plus
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Coordonnées de contact
Golds Hill Way, DY4 0PY, Tipton, Royaume-Uni
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Excellent
409 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always excellent service and reliable…
Always excellent service and reliable delivery when I need for projects
17 mars 2023
Very good experience so far
20 mars 2023
Website very easy to use
17 mars 2023
Prompt delivery
17 mars 2023
Helpful with the order and package…
Helpful with the order and package arrived the next day as expected.
15 mars 2023
I had a problem which was quickly…
I had a problem which was quickly resolved I couldn’t be happier with the service.
15 mars 2023
Quick Dispatch and superb service
15 février 2023
Brilliant company to deal with
Brilliant company to deal with, products we purchased were good value & arrived well packaged. One of the items ordered were no longer in stock & no longer manufactured, very flexible company offering refund or amendment for order. Very prompt communication.
15 février 2023
A lot of these online wholesalers can…
A lot of these online wholesalers can be a nightmare to deal with, but not here. The items were actually in stock. One item arrived damaged, they replied to my email in minutes with a replacement being sent immediately. Excellent customer service and fast dispatch.
17 février 2023
Avis spontané
Low value first order to test them. They failed it.
Ordered from their website
They sent wrong item or inferior to that ordered.
Contacted them where they blamed the supplier (sale of goods act, my contract is with them).
Now dragging their heels giving me a refund, if I get one at all!
What else is there to say? Never again!
As can be seen in their reply, blame the tech, blame here there everywhere. But cannot be bothered to login to PayPal and issue the refund. Upset the customer as much as possible. Staggering, absolutely staggering!!!
9 février 2023
Avis spontané
Réponse de Mastertrade
Unfortunately on this occasion, there has been a problem with the Data supplied by the manufacturer. As you raised a case on Paypal before speaking to us, are hands were tied and we couldn't offer you a refund/solution straight away as the order was locked.
Sorry for any inconvenience this may have caused, but in future please call us and we will try our best to rectify the situation.
Kind Regards
Alex
Customer services was really good
Customer services was really good. All the staff was really helpful and all of them seem to have a good knowledge of electrical items and accessories.
Environment was friendly. Will recommend to everyone due to competitive prices and the best quality.
All the best
KAYANI ELECTRICALS
10 février 2023
Quick delivery and all correct.
18 janvier 2023
Always rapid dispatch and great…
Always rapid dispatch and great communication if asked a question
5 février 2023
Good great experience
15 décembre 2022
Avis spontané
3 weeks to deliver loads of excuses no…
3 weeks to deliver loads of excuses no follow through
11 janvier 2023
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