Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Voir plus
L'entreprise a répondu
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Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Voir plus
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Voir plus
L'entreprise a répondu
Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Coordonnées de contact
Unit 7 Commonwealth Buildings, SE18 5NS, London, Royaume-Uni
- 0203 950 0270
- support@matebike.uk
- matebike.uk
4,6
Excellent
228 avis
Aucun historique récent de demande d’avis
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Excellent in every way
7 septembre 2022
Abdallah was very helpful and kind :)
15 octobre 2022
Great after service
7 octobre 2022
I love my Mate X
I love my Mate X, it’s a very smooth ride & ideal for local commuting
Great Customer service as well when it comes to bike servicing & warranty.
You’re all covered.
21 octobre 2022
Avis spontané
Tune up and tire change
Was great service. Quick tune up on my city bike and had a changed tires for winter done. Very happy
30 septembre 2022
Best services and bikes by far!
Yaseen and Abdullah and the rest of the team from the Spitafield branch, they have been amazing with my bike, they have an amazing customer service and immaculate products, they are always happy to lend a hand with your bike.
19 octobre 2022
Mate Bike is by far the best ebike I have experienced
Amazing service I had tried bikes from vanmoof and cowboy but nothing like Mate bike. The process was seemless from the selection of bike to the vast variety of accessories and modifications. The staff in store were kind and helpful providing me with more than basic knowledge in regards to the bike, warrenty and brand itself many thanks to Yaseen for building my baby and Abdullah for driving me through the order process. Highly recommended 😁
14 octobre 2022
Avis spontané
Réponse de MATE.BIKE UK
Many thanks for the 5 Star review Yashen, It means a great deal to us.
Glad to know you're loving your MATE!
Happy Riding
Saad - Customer Success
Réponse de MATE.BIKE UK
Thank You for the kind words Reza, this means a great deal to us.
Should you need any support, please do not hesitate to contact us
All the best
Saad - Customer Success
Absolutely awesome bikes and love both…
Absolutely awesome bikes and love both the London stores Covent Garden and Spitalfields 👌
Many thanks for all your help
18 septembre 2022
Avis spontané
Réponse de MATE.BIKE UK
Thank You for the 5 Star review, It's highly appreciated.
Kind Regards,
Saad - Customer Success
Great delivery times
Great delivery times, an online return firm would have been great as I had to explain the reason for return with somebody twice in two messages in a through a second app, didn’t really enjoy that so you lost one star
1 octobre 2022
Réponse de MATE.BIKE UK
Thank You for taking the time to review Stuart, we have a lot of communication channels but for returns It's best to contact us via email.
Really sorry If you had trouble with this, we aim to provide the smoothest communication possible.
For any questions please do not hesitate to contact us
All the best
Saad - Customer Success
Very helpful on the phone and my item…
Very helpful on the phone and my item was sent within 2 days.
Many thanks
13 octobre 2022
Réponse de MATE.BIKE UK
Thank you for the 5 Star review Simon, It's highly appreciated.
Please do not hesitate to reach out to us.
All the best
Saad - Customer Success
Excellent customer service I took a…
Excellent customer service I took a test ride and the staff were very friendly and informative I'm definitely going to be a future customer in the future.
7 octobre 2022
Avis spontané
Excellent customer service
This company has always exceeded my expectations, I have had very few problems with my bike but what I’ve had have been sorted in no time at all.
I’m 19 months in and just received a new battery as the old one was playing up.
Saad in the workshop has been amazing keeping me upto date.
The guys are such a friendly bunch providing great support and advise always.
I still love this bike and was the best money I spent in a long time, it still turns heads😁
5 octobre 2022
Avis spontané
Amazing experience
Amazing experience, special thanks to saad for being extremely helpful!
4 octobre 2022
Avis spontané
Highly recommended
It is a fantastic bike and I have covered 600 miles in just over a month.
27 août 2022
Excellent test ride
Excellent test ride! When I arrived, the bike was already there, tested and ready to go. Aylaç has been so helpful explaining all different specs and answering all my questions.
23 septembre 2022
Avis spontané
THESE BIKES ARE AMAZING
THESE BIKES ARE AMAZING!
Visited the MATE store in shoreditch and went for a 15 min test ride. I tried the Mate X and it was amazing, effortless pedaling and a smooth, comfortable ride.
Guess I know what I'll be buying for Christmas, the customer service team has been very helpful so far.
15 septembre 2022
Avis spontané
I have still not received my order…
I have still not received my order placed on the 25th August.... Never again will I order from here
13 septembre 2022
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