Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... Voir plus
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FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... Voir plus
L'entreprise a répondu
I love my 60 x 118" chair mat so much! It's big enough to extend from all the way under our home office's executive desk across the front of the computer credenza desk (L-shaped desk configuration) t... Voir plus
L'entreprise a répondu
The product spec was surprising higher than I even expected. I wish I had bought properly first time. Worth every extra penny over a poorer, cheaper product (that I previously had). My premium, rich c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Coordonnées de contact
4,7
Excellent
688 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wow!
Wow, just WOW, ordered late Thursday afternoon came early Friday aternoon, best price on internet
23 février 2024
Avis spontané
Réponse de Matstores
Thank you for your review.
We are delighted to hear how quick your order arrived and that you were also pleased with the price.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Bought some £125+ mats and when arrived…
Bought some £125+ mats and when arrived where dented all along the sides. The response was “it doesn’t affect their use”. Are you kidding me?
After some discussion the company offered a full refund and I am now happy, hence I have amended the score snd review. Given the firm refunded me I am no longer unhappy and in fact pleased with the end of the journey.
20 février 2024
Avis spontané
Réponse de Matstores
We are sorry that your mats were damaged along the edge during transit. Per our correspondence with you, the slight damage to the mat edge would not affect the mat performance (as confirmed by our manufacturer) and consequently a discount was offered if you were happy to keep the mats. However, we appreciated your dissatisfaction and arranged a collection and refund for you. We apologise again for your experience with Mat Stores.
Easy to use website and quick delivery
Easy to use website and quick delivery. Only issue was I ordered a mat which was showing as in stock and then got an email a day later to say it wasn't available and my account would be refunded. If its not available then in my opinion it shouldn't be showing on website. Other than that no issues with this company.
27 janvier 2024
Réponse de Matstores
Thank you for your review.
We are pleased to hear you found our website easy to use and happy with the speed of delivery.
Unfortunately, stock quantities can change quickly over a weekend and we sometimes end up being informed by the supplier that items have gone out of stock. We apologise for the inconvenience with this.
Kind regards,
Mat Stores
Would use again
They offer a good choice at reasonable prices. The mat received is a perfect size for the office. Prompt delivery. Would use again.
25 janvier 2024
Réponse de Matstores
Thank you for your feedback.
We are delighted you are pleased with the overall service received and that you would use us for future purchases.
Kind regards,
Mat Stores
Is it Really the FCM12895ER Mat??
The mat I ordered item # FCM12895ER was labeled Hard Floors and Pile Carpets. What I got is labeled Hard Floors. I went with one because it was quoted as Heavy Duty. Not sure how well it will last.
29 janvier 2024
Réponse de Matstores
Thank you for your feedback.
We have checked your order and can confirm this is the correct mat you have received, the Cleartex MegaMat. Thank you for bringing the labelling error to our attention we will pass this information on.
We can assure you this mat can be used on all pile carpets and hard floors, is 5mm thick and almost impossible to crack.
Please do not hesitate to get in touch if you have any further queries or concerns.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are delighted that the product meets your expectations and works well.
Kind regards,
Mat Stores
Timely delivery
27 janvier 2024
Réponse de Matstores
Thank you for your feedback.
We are pleased that the order was delivered in the time expected.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are pleased you were happy with the whole service.
Kind regards,
Mat Stores
Ordered office chair at a great price…
Ordered office chair at a great price was delivered within 23 hours. Thanks
13 janvier 2024
Avis spontané
Réponse de Matstores
Thank you for your positive feedback.
We are delighted that you received your order so quickly.
Kind regards,
Mat Stores
The chairs are ok but the colours are…
The chairs are ok but the colours are not the same as on the website we ordered blue but they are a very dark blue not the light blue in the picture poor representation
4 janvier 2024
Réponse de Matstores
Thank you for your feedback.
We are sorry that the colour of the chair is not what you expected, thank you for bringing the colour issue to our attention. We have raised this with the supplier and are expecting updated images from them soon.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are pleased you found the selection of products we offer helpful and received your chosen product in good time.
Kind regards,
Mat Stores
Website
Website, placement in SOE on search,
Delivery and packaging.
Just be careful and follow instructions on opening!
4 janvier 2024
Réponse de Matstores
Thank you for your review.
We are delighted you are found us using a search engine and are happy with the service received.
Kind regards,
Mat Stores
Good buy
Good buy, a little slow on delivery but it was holiday time. will buy from again.
28 décembre 2023
Réponse de Matstores
Thank you for your feedback.
We are sorry the delivery was delayed, as noted on our website orders placed over the holiday period would be shipped at the start of January. We are glad you have now received your order and are happy with your purchase.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your feedback.
We are happy that you received the order quickly and hope you are happy with your purchase.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are pleased you are happy with the product and service.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are pleased to hear you were happy with the pricing of our products and the delivery arrived quickly.
Kind regards,
Mat Stores
Very pleased with the chair mat
Very pleased with the chair mat, and so is my wife who'd been on at me for some time about the MDF board I'd been using previously
1 janvier 2024
Réponse de Matstores
Thank you for your feedback.
We are delighted to hear you have now found a mat that works to protect your carpet.
Kind regards,
Mat Stores
Great product
Great product to protect my carpets whilst working from home. Speedy delivery and great customer service when I had a query.
31 décembre 2023
Réponse de Matstores
Thank you for your positive review.
We are delighted to hear your query was dealt with efficiently and that you are happy with the chair mat you have ordered.
Please do not hesitate to contact our customer service team if you have any questions in the future.
Kind regards,
Mat Stores
Réponse de Matstores
Thank you for your review.
We are pleased to hear you are happy with your order.
Kind regards,
Mat Stores
Great Mat
Great Mat, delivered on time.
Word of warning - look out for the safety instructions when unpacking, mine drifted under settee when unpacking so I did see. De-banding needs care!
28 décembre 2023
Réponse de Matstores
Thank you for your feedback.
We are pleased to hear you are happy with your purchase and that it was delivered in good time.
Kind regards,
Mat Stores
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