Amazing, ordered my mattress, picked the day, it came the time it said. Had a, small issue as I paid to get my old one taken away and the courier couldn't take it. So I had to ring the customer servic... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered 2 headboards on 9th June. Earliest delivery date I could choose was 17th July. I received a phone call from the company checking why I'd chosen 17th July, although she suspected that was t... Voir plus
L'entreprise a répondu
Albeit only delivered yesterday evening l am so far happy with the mattress we bought. Let down by the delivery (including a specified two hour window). Delivery was initially cancelled on the promise... Voir plus
L'entreprise a répondu
Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Coordonnées de contact
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, Royaume-Uni
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4,6
Excellent
136 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I haven't got my matress which should…
I haven't got my matress which should have been delivered on Monday 11th ???
16 novembre 2023
Réponse de Mattresses 365
Hi Marie,
We sincerely apologise for the delay in delivering your mattress. A member of our Customer Services team has already contacted you regarding this matter. Despite a delivery attempt by DPD on Thursday 14th December, no one was available to accept the delivery. A calling card was left to say they'd attempt delivery today. I have just tracked your order and I can see that the mattress has been successfully delivered this morning (15/12).
Your understanding is greatly appreciated. Should you require further assistance, please feel free to reach out to us again.
Thank you.
Kiran @ Mattresses 365
Recommended company
This was the second time we ordered mattresses from this company - good prices, good products and no delivery charges - the online downside was the delivery company (DPD) who did not deliver on the specified date, but this was no fault of the company - highly recommended and we will order from them again.
6 novembre 2023
Réponse de Mattresses 365
Thank you Lynne for being a repeat customer and for sharing your positive experience with our products and pricing. We sincerely apologise for any inconvenience caused by the delayed delivery through DPD, and we appreciate your understanding.
Your review means a great deal to us, and we're committed to continuously improving our services. We look forward to the opportunity to serve you again and provide an even better experience.
Thanks,
Kiran @ Mattresses365
Great mattress
Mattress is superb, kept up to date with delivery schedule and delivered on time. Would recommend.
1 novembre 2023
Réponse de Mattresses 365
Thank you for your fantastic review, Emma! We're delighted to hear that you're enjoying your superb mattress and that our delivery process met your expectations.
Recommendations like yours mean a lot to us. If there's anything else you need or any way we can further assist you, please feel free to reach out.
Thanks,
Kiran @ Mattresses365
Go place to deal with
29 octobre 2023
Réponse de Mattresses 365
Thank you for taking the time to share your feedback with us, Adam! We're thrilled to hear that you found us to be a good choice for your needs.
If there's anything specific you enjoyed or any areas where we can improve, please let us know.
Thanks,
Kiran @ Mattresses365
Great service and lovely helpful staff
Great service and lovely helpful staff, thankyou
20 novembre 2023
Avis spontané
Réponse de Mattresses 365
Thank you so much for your kind words, Alexis! We're thrilled to hear that you had a great experience with our service and found our staff helpful. Your feedback means a lot to us, and we appreciate your support.
Kiran @ Mattresses365
Arrived really quick
Arrived really quick, no issues. Great price on a really decent mattress.
3 novembre 2023
Réponse de Mattresses 365
We're thrilled to hear that your mattress arrived promptly! We take pride in offering competitive prices without compromising on quality. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your support and hope you enjoy your new mattress!
Thanks,
Kiran @ Mattresses365
I would not use or recommend your company…
I purchased a mattress and base from you and later found I had been dealing with Linthorpe Beds part of your group, items damaged hard to get any resolve, premium base poor quality one drawer had fallen apart
9 octobre 2023
Réponse de Mattresses 365
Hi Gerald,
Thanks for your review, we take all reviews good and bad seriously and we do appreciate customer's feedback. I am sorry to hear of the damaged base and the quality issues. Also sorry to hear you found it hard to resolve the issue. You are right, we are proud to be associated with Linthorpe Beds, a proud North Eastern bed company who have been around for 33 years. If you'd wish to discuss the issues further please don't hesitate to contact us on 01642 686365 were a member of the customer service team will be more than happy to assist.
Many Thanks,
Dean @ Mattresses 365
Mattress so comfortable sleep well
Quick delivery, came on time .packed well,helpful delivery driver
15 octobre 2023
Réponse de Mattresses 365
Thank you for taking the time to write this great review and award us 5 stars. That's very kind. Great to hear of your superb experience with us.
Many Thanks,
Dean @ Mattresses 365
Friendly Service
My questions were answered quickly, and helpfully.
The mattress was sent promptly, with friendly delivery.
Can't fault them.
20 octobre 2023
Réponse de Mattresses 365
Thank you Kim. Appreciate you taking the time to award us 5 stars! Glad to hear of your great service with Mattresses 365. We hope to do business with you again in the future.
Many Thanks,
Dean @ Mattresses 365
Great service
Good communication, friendly and helpful advice and great service. Would happily use again.
23 septembre 2023
Réponse de Mattresses 365
We greatly appreciate your feedback and are delighted to hear that you found our communication, friendly advice, and service to your satisfaction. We'd be thrilled to assist you again in the future!
Thank you,
Kiran @ Mattresses 365
The mattress was delivered perfectly…
The mattress was delivered perfectly within the timescale we were given and the manager was brilliant to work with and even delivered it.
16 septembre 2023
Réponse de Mattresses 365
We're thrilled the mattress arrived on time, and that you had such a positive experience with our service. We look forward to being your go-to destination for all your bed and mattress needs in the future.
Thank you,
Kiran @ Mattresses 365
Great choice
Great choice, good prices and speedy delivery.
Very pleased with the mattress.
12 septembre 2023
Réponse de Mattresses 365
Thank you for your positive review! We're thrilled you're pleased with the mattress and our quick delivery!
Thank you,
Kiran @ Mattresses 365
Réponse de Mattresses 365
Thank you for your review! We're delighted that your delivery was on time and that our team could assist by placing the mattress upstairs. Your satisfaction is our priority, and we appreciate your support.
Thank you,
Kiran @ Mattresses 365
Given 2 delivery dates
Given 2 delivery dates, you did not attend on either, no response to emails , fobbed off on 2 calls promising delivery and 3 months later no headboard delivered even though you have had full payment for 3 months, worst customer service experience ever as order places mid July and Mid September still no delivery
15 juillet 2023
Réponse de Mattresses 365
We sincerely apologise for the delay in delivering your product and any inconvenience this may have caused you. We understand how frustrating it can be to wait for an extended period.
Upon reviewing your order, we noted that there was a 7-week delivery lead time specified when you selected the item. We aim to be transparent about delivery times during the ordering process, and we're sorry if this caused any confusion or frustration.
We also regret to hear that you did not receive a response from our customer service team during this time. This is not the level of service we aspire to provide, and we understand the importance of promptly addressing customer enquiries.
We hope that, despite the wait and the initial communication issue, you are now satisfied with your product. Your satisfaction is our top priority, and we are continuously working to improve our processes to ensure a smoother experience for our customers.
If you have any further questions or need assistance with anything related to your order or product, please don't hesitate to reach out to our Customer Service team.
Thank you,
Kiran @ Mattresses 365
I received the mattress quickly
I received the mattress quickly. The mattress is so comfortable. Thank you.
14 août 2023
Réponse de Mattresses 365
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you received your mattress promptly. We wish you many more nights of restful and comfortable sleep!
Kiran @ Mattresses 365
So far so good
So far so good. Delivery was quick and were kept updated on all delivery aspects. We have not unpacked as yet since we are awaiting the joiner to put together for us. Hopefully all items are intact. Assembled the bed now-all great👍
12 août 2023
Réponse de Mattresses 365
Thank you Mrs Kaur for leaving this wonderful review! Glad the delivery process was seamless. I'm sure the bed will be perfect! If you have any issues or questions please feel free to get in touch.
Many Thanks,
Dean @ Mattresses 365
Very good service at good prices very…
Very good service at good prices very good quality
23 juillet 2023
Réponse de Mattresses 365
We greatly appreciate your positive feedback! Providing excellent service and high-quality products at competitive prices is our top priority. We're thrilled to know that you're satisfied with your experience. Thank you for choosing us, and if you ever need anything in the future, don't hesitate to reach out!
Kiran @ Mattresses 365
Great value for money
Great value for money, seamless ordering and delivered when advised
22 juillet 2023
Réponse de Mattresses 365
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our products to be great value for money. Providing our customers with quality products at affordable prices is one of our top priorities. Thank you for choosing us and we hope we can help again in the future!
Kiran @ Mattresses 365
Reliable service
Quick and easy service, came in a few days and exactly as expected. Highly recommend
22 juillet 2023
Réponse de Mattresses 365
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience with our company. Our team takes pride in providing a quick and efficient service to ensure our customers' satisfaction. Once again, thank you for choosing us, and we look forward to serving you again soon!
Kiran @ Mattresses 365
No problem with the ordering.
No problem with the ordering.
I am unaware why my parcel takes such a long time to come. Not here until the 30th August.
It would have been helpful if an explanation was given to say why it takes so long.
18 juillet 2023
Réponse de Mattresses 365
Hi Jennifer, Thank you for your review. In terms of the delay it is visible on the website when ordering that this headboard has a backlog, stating the earliest available date for delivery. This is due to an external supplier issue with the manufacturer and is something out of our control unfortunately. Thanks for your patience, however, it is very much appreciated.
Many Thanks,
Dean @ Mattresses 365
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.