Mattress Mick Avis 

I could write a few pages on my experience with this company. Sales people are rude and borderline inappropriate. Firstly- shout out to Sue and Diane in the delivery section- they are an absolute pleasure- and Martin who delivered and picked up the faulty mattresses twice, such a gent, and so helpful. My problem was with Gary in sales. Bought a bed (€700 with bundle) the mattress was not the one I picked in the shop(it felt like a mattress which was worth probably under €100-but fobbed it off as more expensive) It was extremely hard in the middle, and you could slip off the side of the bed if you sat on it(no support- and my friend did nearly slip off the bed when sat on it- which is when I decided I really need to say something to the company). Completely faulty- the delivery people agreed. Got a new one- exactly the same. This mattress was called a 'homelee 2000 pocket sprung mattress'. I can tell you that this wasn't the mattress that was delivered to me twice. When I called Gary to tell him (sales guy on Naas Road) he told me in his words 'the problem isn't the mattress- the problem is you'. I was absolutely gobsmacked- to the point in which I told him I didn't want to talk to him again. He continued to tell me it was my problem not theirs. His tone, and manner towards me was completely inappropriate. Gary is the store manager so I couldn't complain- well I did to him but he put everything back on me. Long story short- someone who knew Garys boss (explained situation to the boss) refunded the mattress (Gary also said I wouldn't get the price of the mattress because it was in a package). To make matters worse- I had to go to the store to pick up CASH from Gary (I don't know why I couldn't get a card refund- as I paid via card). Quite intimidating. He didn't say anything when I collected my money. This one sales person made the experience horrendous. If I hadn't found a connection to the store manager- I would be left with this horrendous mattress. Martin, Diane and Sue- So helpful and apologetic for how I was spoken to, Gary on the other hand- he's the boss, he doesn't care. Once the sale is done, say bye to any sort of customer service or assistance. AVOID AT ALL COSTS- the prices maybe cheaper- but there's a reason for this. I have images and videos of the mattress, just incase they thought I was being awkward. Unfortunately I didn't record the conversation with Gary so there is no proof in the way he spoke to me. Anyway- The only thing I can do is write a review and advise anyone who is thinking of buying here- to go elsewhere.

Excellent to deal from start to finish - the staff in the shop were very helpful and patient and the guys that delivered the bed were just brilliant. Live in an apartment and got a super king bed but the delivery guys got it to the apartment with no issues at all. The bed itself is just amazing and a great price too. Would recommend 100%

Absolutely dreadful place to deal with (store in Ballymount Nass Road- Caffreys Furniture) placed an order over 5 weeks ago, paid over 2 thousand and the day before it was due to be delivered got a phone call to say the bed hadn’t been made and the mattress wasn’t even in stock! There was no apology, nothing just told to basically go away, staff are rude and unbothered, would avoid Mattress Mick and Caffreys furniture at all costs.

Summer 2021we ordered a mattress and an armchair
Delivery was forgotten about and I’d to call in store twice
Eventually delivered after almost 2 months
Gave them a second chance as everyone makes mistakes so Summer 2022 we needed a full bed and mattress
Guaranteed delivery within 3 weeks
Same thing happened again
Called in store twice
Received confirmation of date of delivery in writing
On said date received a call that it would not be arriving
Eventually received a full refund
Can only warn others of their poor customer service and advise against dealing with them

This Salesman Paul, would really need to listen to his Customers, and come off his high chair, Never do business again, with that attitude.

Really rude person,

Prompt response,fast delivery service and two very nice delivery guys! 👍

Really rude salesman in Naas Road shop . Tried to ask a few times for more information about a bed and was fobbed off and told to look online. Asked could he show us a similiar colour bed as the bed we wanted to see was online he said he's never seen the bed so didn't know what we wanted him to do. Would of thought a salesman would have an idea of the colour of fabrics that his business is selling. If that's his attitude towards sale would probably make more sense to just move to online retail as he seems to be missing the point of customer service. Won't be shopping here in future

If you want to waist your time and chase your money Mattress Mick in Dublin is the right place. Terrible costumer service.

Purchased the Homelee "Elite Chiropractor Approved" mattress from them. It doesn't do justice to it's name. Woke up with lower back and neck pain from day one. Legs numb after a couple of days using it. Need physiotherapy to get back on my feet. Cannot recommend this company.

We just moved into our new home and purchased all our beds from Mattess Mike. These guys are just great, top class customer service .Noel was fantastic, I was unsure of what colours or bed type to go for, he went through all the styles and designs and made it so much easier to decide.

The beds and mattresses are just fantastic, never had a better night's sleep.

I would highly recommend Matress Mike . They care about their customers

Great customer service. I ordered a particular king size mattress at short notice which it ended up would take more time than we had, to come into stock. Mick phoned, sorted out another one for us and made sure it was delivered to our house in time for our move in. Highly recommend the company and the mattresses too!

Fantastic, fast service. Definitely would highly recommend. 👍

Fast, efficient and very helpful advice.
Five stars all the way, you just couldn’t give Paul anything less. 👍🏼

Bought a mattress and headboard from Mattress Mick and had a first class experience in his store in coolock salesman knew exactly in detail all his products and was very helpful worth travelling across the city. Delighted with my purchase and they take away the old one delivery and take away in one visit. If you are buying a new bed and mattress this is the only place.

Paul Kelly is fantastic. Very Helpful

Tried to order a single pine base online but other Companies delivery in 10 days but Not Matress Mick. Ordered Thursday, delivered next day 10 a.m. I tried the Rest, now sticking with the Best.
Great service and good banter with sales lads in store.
Thank you
Reccomend
Kevin
Donaghmede

Just took delivery of two beds from Mattress Mick. The delivery guys dragged one of the divan base units across a brand new solid oak floor gouging out a deep rut in the floor. Floor cost 7k, and is only down a week. Neither of the delivery guys even had the manners to apologise and one of them more or less said 'tough, thats what happens when you ask for a lift in with the beds'.
I'll never shop there again......

I got a single mattress from here I got the spinal pedic elegance
It arrived in April 2021
The sides are sinking no support and the trim at the edge is coming away .
I expect it to last longer than a month very dissapointed

Do no buy from here

Wife and I bought a mattress back in May 2020 for the new house. Only leaving a review now because we wanted to give it time. Probably the best purchase we have ever gotten. We ordered the Pearl Memory Mattress 5ft and the Kansas Fabric Bed King Size 5ft. Service was good, arrived on time with no hiccups. very very comfortable sturdy. 100 % recommend this bed and mattress at least, not sure about the others. Had read about poor service from the team but we experienced none of that to be fair to them. Would buy again! and thank you for helping us sleep better ;)

Bought a mattress that was recommended, however when it was being delivered the two delivery lads didn't have a mask between them and also done nothing but shout out swear words whilst trying to get the mattress upstairs.
My wife had to put my 4 year old daughter out in the back garden whilst podge and rodge distroyed my house.
One of the lads tells her, "one of the spindles are lose on the bannister"...
I get home and have a look as the whole bannister is distroyed.
I then get on to them about the mattress and the fact that sleeping in a tree would be more comfortable and asked them.to change it...
2 months later and 14 emails and I've given up,
I will.never use this company again and absolute dier customer service.
Avoid at all.costs