MAURIPRO Avis 

I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock.
Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest.
Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.

Ordered two Lewmar standard portlights from mauriprosailing.com at a very reasonable price. They contacted me immediately after I placed the order to confirm lead time on Lewmar products.

Items were shipped exactly as expected and were delivered promptly after I received shipping confirmation. They were packaged nicely and arrived in perfect condition.

Would absolutely recommend mauriprosailing.com and would not hesitate to order from them again.

Ordered the forespar nova lift.
Alghough it took a few days to get a status via the message board, the order was delivered within 5 days. Very happy with the service and the product!

I ordered a NavPod that had to be pre-cut for a Zeus S3 9". I received communication about my order within a few hours and I received the NavPod at my doorstep 2 days after ordering and exactly as ordered.

Great communication from the team at Mauripro Sailing and extremely fast service. Thank you!

Great customer service. Great service. Good prices

Mauripro had the selection and inventory I wanted. The delivery was prompt and the pricing was excellent. New windless, rode and remote control. They will be my first choice for boating gear.

MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so grateful to MAURIPRO for not only getting us this essential and hard-to-find part but equally for their help speeding it to us in time to get it to Mexico to beat a critical deadline. They provided great communication beyond our wildest dreams about every step - before, during, and now after receipt of this coveted part. A PLUS Customer Service. Our sincere thanks to the whole MAURIPRO Team and best wishes.

Customer service was very good and tech support was good as well. I would continue to utilize MauriPro for future purchases as price points were good and items in stock

Excellent price, fast shipping, great communication and customer service. They credited me for a rebate that I was unaware of (for $100!). I would definitely purchase from them again. This was for a pair of self-tailing winches for my sailboat.

Perhaps the worst experience I have ever had. Purchased a headsail furler from them, sized base on their “technical” recommendation. Unit arrived and determined it was undersized for my boat. Tried to return the item after weeks of back and forth. They were going to charge a large restock fee, taking no responsibility for recommending the wrong unit. Returned the furler and they claimed it was damaged and refused to refund my money. This is after having it for additional weeks and a threat to take legal action. They finally sent it back to me and now I am stuck with a large investment in a furler that is of no use or value to me. I would avoid this company at all costs.

My shipment was back ordered for months but my rep kept me informed and explained the supply chain issue the manufacturer had. Everything arrived as ordered

I gave one star only because there isn't an option to give lower. I cannot even get these turkeys to respond to my chat to discuss my issue. they have managed to escalate a likely simple fix to a major problem on my end. BUYER BEWARE OF MAURI PRO SAILING!!!

I had a great experience, they were able to expedite my order to meet a deadline. Thank you!

Don't reply to emails,

Order pending for days send canned reply we're working on it.

Forget calling, this is a Mickey Mouse operation

Their reply below is a bigger canned reply

I have been using Mauripro for updating and refitting my 2003 Dufour 36 Classic. I have found their prices very reasonable, and their responsiveness has been great. I needed to make a return and it was handled easily. Good communication when the received my order, when it is expected to be shipped and when it is actually shipped. I am glad I found them and will continue to use them as a good resource for parts.

Doing business with them is fine but know that if there is any issue, they make speaking with a human impossible. If you call about anything other than a new order they force you to a chat app or email.

Had a Lewmar Car I needed fast for my catamaran, I received awesome customer service by email and they got my part on time at a great price. Highly recommend.

Ordered a breaker for a windlass no issues.

We ordered a remote control for our windlass which was very well priced. Had a bit of trouble with processing the payment due to the foreign credit card and somebody helped me and even rang to our boat in Mexico to make the order happen. After the order, they were super helpful in keeping us updated on the progress of the order and it was delivered perfectly on time.