Update - I did finally receive the correct parts and all is well. This was over 8 weeks after initial purchase. Original post. Their supplier picked and shipped the wrong goods. A more expensive... Voir plus
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Lisez les avis des autres
Deeply disappointing experience. The absolutely incompetent customer service was like nothing I've seen before. The representative who responded to me regarding a critical component for my vessel, w... Voir plus
L'entreprise a répondu
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so... Voir plus
L'entreprise a répondu
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements et accessoires nautiques
- aussi dans
- Fournisseur d'accessoires de bateau
- Magasin d'articles pour camping-cars
- Magasin de matériel de camping
- Magasin de vêtements et d'articles de plein air
- Magasin de voile
Écrit par l'entreprise
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Coordonnées de contact
4,1
Bien
433 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Bought parts from Erick at Mauripro
Bought parts from Erick at Mauripro, and as it turned out, I sold the boat before using them. Erick was fantastic in helping get the parts returned and for a reasonable return fee. Will use Mauripro in the future on my next boat for sure.
2 octobre 2024
Avis spontané
Réponse de MAURIPRO
Hi Bill! We're so glad to hear Erick was able to help you out with the return process, even with the change of plans. We understand things can shift, and we're happy to make it easy for you. Whenever you're ready for your next boat, we’ll be here to assist you with all the gear you need! Thanks for trusting us.
Ordered roller fulling Genoa for…
Ordered roller fulling Genoa for Alerion Express 28 and very happy with it. Perfect fit, great built quality, and very attractive cost
2 octobre 2024
Avis spontané
Réponse de MAURIPRO
Hi! It’s great to know it fits perfectly and meets your expectations in both quality and cost. Thanks for choosing us, and we’re here whenever you need more gear for smooth sailing!
Great service / prompt delivery / as…
Great service / prompt delivery / as always
30 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi! Thank you for your kind words! We're happy to hear that our service and delivery met your expectations once again. We truly appreciate your continued trust and look forward to assisting you in the future!
Awesome Customer Service
We needed a couple parts for our water maker on our catamaran. I couldn’t find them anywhere but overseas in the UK. We’re in the US on the East coast. The shipping on my order from the UK would have been twice the cost of the parts. I emailed a contact in Florida at one of their US partners. They responded immediately. Took my parts request and shipping information. The next day I received an email response with two links to the parts I needed from their website. I placed the order. Done! I will use them again and recommend them to other boaters.
26 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Rick! Thank you for sharing your experience! We're glad we could help you find the parts you needed quickly and avoid high shipping costs. We appreciate your trust and recommendation and look forward to helping you again!
Prompt and concerned customer service
Prompt and concerned customer service. I was very impressed how quickly they responded. There was a small issue with my order and rather than wait, they contacted me and let me know what was going on and asked how I wanted them to proceed. I haven't found another marine retailer that is so involved and proactive in having great service and great products. Website is top notch too. Much easier to find items than other marine retailers.
25 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Emily! Thank you for your feedback! We're thrilled to hear that our proactive approach and prompt communication made a positive impression. We appreciate your trust and look forward to assisting you again!
Quick and personal service
Nice people, and a very good and quickly Service, thanks 🇨🇭
25 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Jürg! Thank you for your kind words! We're glad you had a positive experience with our team and appreciated the quick service. We look forward to helping you again!
Great service!
Great and friendly customer care, willing to communicate!
12 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Bohdan! Thank you for your feedback! We're happy to hear that our team provided friendly and open communication. Your satisfaction is important to us, and we look forward to assisting you again!
Top Tier Customer Service
What a wonderful customer service they have! Both Erick and Adriana are so nice and quick to answer any questions or and assist me on any special requests I have and willing to go above and beyond to accommodate. They are the primary reasons why I have become a repeated customer at Mauripro sailing. Appreciate it so much!
24 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Chang! Thank you so much for your kind words! We're thrilled to hear that Erick and Adriana have made such a positive impact on your experience. We appreciate your loyalty and look forward to assisting you in the future!
Excellent customer service
Excellent customer service! when I did have a concern they immediately called on the phone and answered my concerns
19 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Will! Thank you for your feedback! We're so glad to hear that our team was able to address your concerns quickly and directly. Providing excellent customer service is at the heart of what we do, and we're happy that we could offer the prompt support you needed. If you ever need assistance in the future, we're just a call away!
Excellent company
Excellent company. Very good experience, great pricing and fast shipping. Overall, a pleasure to do business with this company
17 septembre 2024
Avis spontané
Réponse de MAURIPRO
Hi Gregory. Thank you for your kind words! We're thrilled to hear that you had a great experience with our company, from competitive pricing to fast shipping. We look forward to assisting you again in the future!
It was a great experience buying from…
It was a great experience buying from Mauripro, great communication, very good price and Gustavo helped me in every step, thanks
15 septembre 2024
Avis spontané
Réponse de MAURIPRO
Thank you for your feedback! We're so glad to hear that your buying experience was smooth and that Gustavo was able to assist you throughout the process. We appreciate your trust and look forward to serving you again!
Great service
We placed several orders over a few weeks.
We had many questions to help identify the correct replacement parts, Sandra was a great help answering emails quickly and identifying part numbers for us.
By identifying and ordering replacement parts instead of replacing whole units we were able to save a lot of money.
30 août 2024
Avis spontané
Réponse de MAURIPRO
Hi! Thank you for sharing your experience with us! We're thrilled to hear that Sandra was able to assist you so effectively in identifying the correct replacement parts. We always strive to provide helpful and efficient service, and your feedback lets us know we’re on the right track. If you have any more questions or need further assistance, we're just an email or call away. Wishing you smooth sailing and happy to help whenever you need us!
Excellent customer service and comms
Excellent customer service and comms. I will definitely be a repeat customer
22 août 2024
Avis spontané
Réponse de MAURIPRO
Hi Michael! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and communication. It's customers like you that make what we do so rewarding. If there's anything more we can do for you, don't hesitate to reach out. Safe sailing, and see you soon!
Diligent follow through …
Diligent follow through on questions before my order. Call and chat support was excellent. Order arrived on time and as expected.
15 août 2024
Avis spontané
Réponse de MAURIPRO
Hi! Thank you for your wonderful feedback! It’s great to know that our call and chat support met your expectations and that your order arrived on time. We're here for you whenever you need us, so feel free to reach out anytime. Happy sailing, and we look forward to serving you again soon!
Mauri Pro has become my go to source…
Mauri Pro has become my go to source for rigging and sailing hardware!
5 août 2024
Avis spontané
Réponse de MAURIPRO
Hi Jeff! Thank you for your fantastic review! We're honored to be your go-to source. It's our pleasure to provide you with the products and service you need to enjoy your time on the water. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support your sailing adventures!
Responsive team of experts
Responsive team of experts who were able to help me find what I needed. When a return was needed the team was hassle free and they accepted the return and processed the refund.
8 août 2024
Avis spontané
Réponse de MAURIPRO
Hi! Thank you so much for your fantastic feedback! We're delighted to hear that your return process was smooth and that our tech support was helpful. If you need anything else, please don’t hesitate to reach out. We're always here to assist you!
Made order then crickets. Spend elsewhere.
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a message, no return. I've used their chat service, no answer either. Absolutely horrible customer service. I've now had to pay for overnight shipping from another company to make up for MauriPro's incompetence.
1 août 2024
Avis spontané
Réponse de MAURIPRO
Hello Shannon. We deeply regret the negative experience you had with our service. We take our customers' feedback very seriously and offer our sincerest apologies for not meeting your expectations and needs. Please note that your cancellation and refund have been processed as requested. We sincerely apologize for the lack of communication and the delay with your order. This does not reflect the customer service standards we strive to uphold. We are investigating the matter internally to ensure that situations like this do not happen again.
Don’t buy canvas from these people
I have used M P for many years. Buying their hardware is a 4 at best. But their canvas dept is impossible to do business with. I have ordered and installed 7 MZ covers. Would have been 8 but they are clueless when it comes to customer service. And because they could not handle my order they cost me $900. That I had to pay another canvas shop to finish the job. Then they had the audacity to offer me a 5% discount. Really ????
20 avril 2024
Avis spontané
Réponse de MAURIPRO
Hi Rick! Thank you for sharing your experience with us. We regret the extraordinary circumstances that led to the delays with your order. We understand how this impacted your project, and as requested, we have promptly proceeded with the cancellation and refund of the amount paid. We take these issues seriously which is why we have already taken action with our supplier so we are more equipped to serve each customer faster. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to serve you better in the future.
Back ordered, not responding
Order a bosuns chair from them, took days for them to say it was back ordered and now they won’t respond, bad service is an under statement, won’t be getting anymore business from me and ill be sure to make it known to not buy from them!
6 juillet 2024
Avis spontané
Réponse de MAURIPRO
Hi Dan! We apologize for the inconvenience with your order. We have received your request and we are processing an inmediate cancellation. We appreciate your feedback as this help us to improve our service. Thank you for bringing this to our attention.
I have purchased several different…
I have purchased several different items without any issues. A recent purchase didn’t work for me. The staff at Mauripro stepped up. Very good coms and positive action.
5 juillet 2024
Avis spontané
Réponse de MAURIPRO
Hi Richard! Thank you for your feedback! We're glad to hear that you've had positive experiences with us and that our team was able to assist you. Your satisfaction is important to us, and we're happy we could provide good communication and support. If you need anything else, please don't hesitate to reach out.
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