I'm so satisfied with my new Duomed, closed toe, compression stockings. They are so comfortable, plenty of room around my toes, and easy to put on, but still giving adequate support. No problems with... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You are not honest about stock availability on your website. I clearly order three in-stock items but only one is actually in-stock and the other two are on back-order without estimated date for del... Voir plus
L'entreprise a répondu
As always you can't fault the delivery time . Order one day arrives t he next. I am using alot of it . It's good to know i can always get it quickly
L'entreprise a répondu
My new knee guard is just what my arthritic knee needs for support. The ordering process was easy & I got emails to keep me informed on the progress of my delivery.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Écrit par l'entreprise
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Coordonnées de contact
4/13-21 Hallmark Street, 2145, Pendle Hill, Australie
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4,6
Excellent
352 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Once again the service was as expected
Once again the service was as expected
This is what I was looking for
13 février 2026
Réponse de medi Australia
Hi Anne,
Thank you for your review. It’s lovely to hear that your experience with us was once again exactly what you were hoping for. We really appreciate you taking the time to share your feedback and are glad the service continues to meet your expectations.
Réponse de medi Australia
Hi Zofia,
Thanks so much for your review. It’s wonderful to hear that your purchase went smoothly and that your order arrived quickly. We really appreciate you taking the time to share your experience with us.
I don’t normally order things online…
I don’t normally order things online and I find Medi Australia so easy to place an order and the garments arrive so fast.
4 février 2026
Réponse de medi Australia
Hi Heather,
We are so glad to hear you found your online experience easy. Our team puts a lot of time into making sure the experience is as simple as possible, so it's great hear that it has come through.
We really appreciate you letting us be a part of your compression journey.
Réponse de medi Australia
Hi Christine,
Thanks so much for your wonderful feedback! It’s great to hear your order arrived so quickly and that the quality really stood out to you. Hearing feedback like “unbeatable quality” genuinely makes our day.
We appreciate you taking the time to share your experience.
The delivery was prompt and medical…
The delivery was prompt and medical grade stockings were cheaper than what my vein specialist had offered me. Excellent quality product and great company to deal with.
3 février 2026
Réponse de medi Australia
Hi Concetta,
Thank you for sharing your experience, it’s great to hear your stockings arrived quickly and that you found them such good value compared to what your specialist offered. It’s wonderful to know your experience with us has been a positive one from start to finish.
We have had this product before
We have had this product before. They are good quality and the speed of delivery was amazing. Communication about progress was also appreciated
31 janvier 2026
Réponse de medi Australia
Hi Sue,
Thankyou for your review, we are glad the delivery was quick and that the updates along the way were helpful. We want the whole process to feel easy and reliable, so it’s great to know that came through.
Genumedi soft knee brace with patella ring
Fantastic customer service…knee brace well made…very quick turnaround
26 janvier 2026
Réponse de medi Australia
Hi Patricia,
Thanks so much for sharing this. It’s great to hear that everything came together smoothly for you. A quick turnaround can make such a difference when you need support fast, so it’s great to know it reached you without delay.
If you need anything down the track, we’re always here.
Prompt delivery and great service
Order arrived very quickly and a question I had was also responded to quickly and effectively - very friendly and helpful service.
18 janvier 2026
Réponse de medi Australia
Hi Sue,
Thank you so much for your feedback! We’re really glad to hear your order arrived quickly and that our team was able to help.
Providing friendly, helpful support is something we genuinely care about, so it’s wonderful to know that it came through.
Thank you for letting medi Australia be a part of your compression journey.
Not match with the photo
16 décembre 2025
Réponse de medi Australia
Hi Mahshid,
Thank you for your review, and I’m sorry to hear the stockings you received didn’t look the way you expected.
If you’re able to send us a quick photo of what you received, our team would be happy to check this for you and make sure you have the correct item. You can reach us at sales@medi.au, and we’ll sort this out quickly for you.
Delay sometimes and got the wrong parcel but still love it
Delay sometimes but still love it
11 décembre 2025
Réponse de medi Australia
Hi James,
Thanks so much for your review — we really appreciate you sharing your experience.
You mentioned receiving the wrong parcel in your headline, and I just wanted to reassure you that our team has now worked to get the correct product delivered. We really appreciate your patience while that was sorted out, and we’re glad it’s all been resolved.
Had no trouble with my order and they…
Had no trouble with my order and they fitted perfectly.
9 décembre 2025
Réponse de medi Australia
Hi Anthony,
Thanks so much for your review! We’re really happy to hear your order arrived without any issues and that the fit is spot‑on. That’s exactly the kind of experience we hope for every customer.
Thank you for letting medi be a part of your ordering experience.
Slight delay due to stock shortage was…
Slight delay due to stock shortage was made up by prompt completion & delivery of purchases. Thank you.
5 janvier 2026
Réponse de medi Australia
Hi Marilyn,
Thank you for sharing your experience with us! We really appreciate your patience during the stock delay, and we’re glad to hear that the quick turnaround afterwards made up for it.
Your understanding means a lot, and we’re here if you need anything in the future.
Excellent fast service and good…
Excellent fast service and good understanding business
5 janvier 2026
Réponse de medi Australia
Hi Lynette,
Thank you for your review! We’re glad that our service was quick and that you felt we understood your needs well. Providing a smooth and supportive experience is always our goal, and it’s wonderful to know that came through for you.
Thank you for letting medi be a part of your orthopaedic journey.
Terrible shopping experience
I bought a pair compression stocking last Friday and it’s been a week and it didn’t email me about when it will be shipped or even just the status of my order.
3 janvier 2026
Réponse de medi Australia
Hi Sara,
We’re truly sorry to hear that your experience with medi Australia hasn’t been what you expected. Our customer service team has reached out to you to provide you an update regarding your order.
If you require further assistance, please contact us on 1300 04 6334
The Medi company appears cynical by…
The Medi company appears cynical by limiting access to vital products to a physically disadvantaged captive market because of their affordability. The prices do not appear to reflect what it must cost to manufacture them. The products I purchased were in the main good, well designed and fit for purpose. The 2 in 1 donning and doffing aid should be included in the garment package instead of the current small item. The butler is very useful. The cream is not noticeably better than over the counter moisturisers. You should know that the information video for the 2 in 1 is inappropriate because many users would be unable to bend and reach in the way shown by the slim, agile demonstrator. It is disappointing that good accessory products ,which are in many cases essential to the ongoing use of health aids are so expensive.
30 novembre 2025
Réponse de medi Australia
Hi Angela,
Thank you for sharing your feedback.
We understand your concerns around affordability. Our pricing reflects medical-grade materials, durability, and quality controls to ensure long-term, reliable use.
Your comments about accessories and affordability are noted, and we’ll review them internally. If you have any further comments, please reach out to us directly at sales@medi.au.
Easy to deal with and good supply…
Easy to deal with and good supply although a couple of items purchased don't fit as well as they could & I'm presuming they are not exchangeable, so that is annoying.
29 novembre 2025
Réponse de medi Australia
Hi Trish,
Thank you for your feedback! We’re so glad to hear you found us easy to deal with and that your order arrived smoothly. We completely understand how frustrating it can be when a couple of items don’t fit as well as expected, but this is likely due to a measuring issue.
While we do have strict hygiene standards for exchanges, we’d love to review your situation and see how we can help. Please reach out to us at sales@medi.au, and our team can look over your measurements to ensure you have the most comfortable and effective fit possible.
Réponse de medi Australia
Hi John,
Thank you for your review! We are glad to hear that our team was able to assist you with a refund and replacement quickly. Providing great customer service is something we take pride in, and it’s wonderful to know we met your expectations.
Direct consumer order
I was able to reorder a product on-line as recommended by a specialist without needing to go through the consultation and referral and multiple appointments process- time and money saved. I did have a query about the product and it was answered on- line. All went smoothly.
It's not much fun needing these products but I have been advised by 3 different medical specialists that I do not need to keep attending appointments for support for a chronic condition as I have learnt what I need to know to manage it myself.
26 novembre 2025
Réponse de medi Australia
Hi Julie,
Thank you so much for sharing your experience with us! We’re really glad to hear that reordering online was simple and saved you time. Managing a chronic condition can be challenging, so it’s great to know that our process helped make things a little easier for you.
My purchse did not arrive
I still (30/12) didn't get my compression socks that I bought a month ago.
I had sent an email on 23/12 and didn't get an answer
28 novembre 2025
Réponse de medi Australia
Hi Hadas,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this delay has caused. Your email reached us at the start of our Christmas closure, which meant we weren’t able to respond right away.
Our team has emailed you with an update on your order and offered to send the below-knee stockings as soon as they arrive in our warehouse on the 5th of January.
Great product with wide range that suit…
Great product with wide range that suit for everyone
21 novembre 2025
Réponse de medi Australia
Hi Anna,
Thank you for your lovely feedback! Our goal is to make sure there’s something for everyone—whether it’s different styles, compression levels, or lengths—so it’s great to know that variety stood out to you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.