Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certific... Voir plus
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I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The... Voir plus
My doctor told me to urgently get two procedures to check for cancer. The reception was able to cover the entire cost and I’m sincerely grateful, because I’ve been struggling with making ends meet. Yo... Voir plus
L'entreprise a répondu
Seamless and simple. Provided the requisite credentials and the service provider did the rest. I had nothing to do. When getting surgery that is a pleasant experience. Would i like more coverage, of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- Agence d'assurance
- Courtier d'assurances
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely knowledgeable lady helped me…
Lovely knowledgeable lady helped me with my query and followed up with more info about my policy via email.
1 avril 2026
Avis spontané
Quick to refund out of pocket expenses.
13 avril 2026
Avis spontané
I have been a member for over 30 years…
I have been a member for over 30 years and have never wanted to change.
15 avril 2026
Avis spontané
Great service and good claim procedure
Great service and good claim procedure. Thank you
15 avril 2026
Avis spontané
Covered all of my recent surgery costs
Covered all of my recent surgery costs, (excluding excess) without any issues.
10 avril 2026
Avis spontané
There were no problems at all.
30 mars 2026
Avis spontané
Customer care and indetail info be4…
Customer care and indetail info be4 surgery and about excess
10 avril 2026
Avis spontané
cataract operation…
Medibank covered my cataract operation minus specialist co-payment and aesthesis co-payment. Nowra private hospital staff were very caring.
14 avril 2026
Avis spontané
Didn’t even think about the process…
Didn’t even think about the process until the end. Smooth, unobtrusive and appreciated
13 avril 2026
Avis spontané
Helpful and Informative
Michael was very helpful in assessing which policy best suited me and gave me lots of information about the different options. He was very good. Keep up the good work Michael!
14 avril 2026
Avis spontané
Medibank covered a large amount of the…
Medibank covered a large amount of the operation. It was simple. Just provide the Medibank card to the Administrator and it is all completed. No stress.
14 avril 2026
Avis spontané
Easy and clear to understand
Easy and clear to understand. Smooth sign up, claims done easily and as hoped for.
14 avril 2026
Avis spontané
Medibank Private Excels!
Polite, efficient service. The customer service person I spoke with on the phone was able to answer all my questions and wished me the best with upcoming hospital procedure. Great job!
7 avril 2026
Avis spontané
I experienced no problems what so ever…
I experienced no problems what so ever and as so it was all I could have asked for
13 avril 2026
Avis spontané
Easy access to information regarding…
Easy access to information regarding amount of cover
Everything is straightforward once explained.
23 mars 2026
Avis spontané
Too difficult/SLOW.Tried to transfer from NIB/Qantas…
Tried to transfer from NIB/Qantas silver plus advanced to Medibank Silver plus secure. Have been unable to ascertain if cover will be the same. Transfer process is long. Waiting for clearance certificate to be applied long. Qantas tell me sent and I SENT COPY myself.Chat not useful and call wait times very long. Have decided to cancel transfer and reinstate Qantas. They can at least tell me I am covered for upcoming surgery ro eyes.
24 mars 2026
Avis spontané
I found my contact with Medibank very helpful
I found my contact with Medibank very informative and especially liked how the information that was relayed in the online chat was then emailed to me as a PDF along with other helpful information. The follow-up emails in the lead up to my surgery were also very good. I’m not a fan of AI tools, but it was a very good experience.
2 octobre 2025
Avis spontané
Seamless professional interaction all…
Seamless professional interaction all round
5 décembre 2025
Avis spontané
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