Spoke with Hannah today who is awesome. She was able to help me understand the ins and outs of the general inquiry I was making about the what cover covered what and how it works.
L'entreprise a répondu
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Lisez les avis des autres
Very poor customer service. Very long wait times to speak to someone online or phone. Very slow at transfering policy from original fund to theirs. I was getting charged by both funds nearly 2 weeks... Voir plus
L'entreprise a répondu
Customer service agent Lee was exceptional. Lee went above and beyond . Her knowledge, empathy, compassion and professionalism was 1st class. Lee satisfied our needs, answered all questions asked and... Voir plus
L'entreprise a répondu
Speaking with Lee to initiate my return as an AHM policy holder, I couldn't have asked for a smoother experience. All details being clearly covered with such a genuine and helpful operator, is a rare... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Mutuelle de santé
- Agence d'assurance
- Courtier d'assurances
- Compagnie d'assurance
- Compagnie d'assurance voyage
Écrit par l'entreprise
You’re good with simple, smart and affordable private health insurance. From hospital cover to hospital and extras packages and more, get health cover for things you’ll actually use.
Coordonnées de contact
Market Street 77, 2500, Wollongong, Australie
- 1300 710 882
- ahm.com.au
4,2
Bien
99 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Spoke with Hannah today who is awesome
Spoke with Hannah today who is awesome. She was able to help me understand the ins and outs of the general inquiry I was making about the what cover covered what and how it works.
17 avril 2026
Avis spontané
Réponse : ahm health insurance
Hi Angel, thanks so much for the awesome review 😊 Sounds like Hannah was a real superstar today. It is great to hear she took the time to explain how everything works and helped make sense of the cover details. Health insurance can be a lot to take in, so we love hearing when it all clicks. We will definitely pass this on to Hannah, it will make her day. If you ever have more questions, just give us a shout.
No customer service
Very poor customer service. Very long wait times to speak to someone online or phone. Very slow at transfering policy from original fund to theirs. I was getting charged by both funds nearly 2 weeks after joining ahm. So I opted out and went back to my existing fund!
10 avril 2026
Avis spontané
Réponse : ahm health insurance
Hi Fiona, I am really sorry to hear about your experience. Long wait times, delays transferring cover, and being charged by two funds at the same time would be incredibly frustrating, and that should not have happened.
We are currently in one of the busiest times of the year with annual premium reviews, which can put extra pressure on our call queues and processing times. That said, we completely agree this is not an excuse for long waits or slow follow up, and it does not change the fact that your experience fell short.
We appreciate you raising this, as it clearly highlights where our service and processes have not worked as they should. It is disappointing to hear we were not able to support you properly during what should have been a straightforward change.
If you are open to it, we would really like the chance to reach out, understand what went wrong, and see if we can turn things around for you. Either way, thank you for taking the time to share your feedback.
Just had a top quality customer…
Just had a top quality customer experience with Jen! Now that I have a special team looking after me I’m happy that I’m with AHM!
9 avril 2026
Avis spontané
Réponse : ahm health insurance
Hi Michelle, thanks so much for the great feedback. Love hearing that Jen delivered such a top quality experience and that you are feeling confident with the team supporting you. We are really glad to have you with ahm and will make sure Jen sees your kind words. If you need anything at all, we are here to help!
Hannah
Hannah - the person whom I dealt with was the best I have ever dealt with whilst with AHM - over 25 years!!!! Knows the products well
8 avril 2026
Avis spontané
Réponse : ahm health insurance
Hi Lynette, thanks so much for sharing this, what a compliment after 25 years! It's fantastic to hear that Hannah stood out and gave you the best experience you have had with ahm. Her product knowledge and care for our members really show, so we will be sure to pass this on. We truly appreciate your loyalty and your feedback.
AVOID THEM
AVOID THEM.
Going through a stressfull time at the moment with Skin Cancer and they don't do anything to actually support - they don't cover anything like hospital cover etc
If you go up the packages to have it covered it ends up being the same cost as my CAR LOAN.
Avoid - go else where just a rip off. Much much better options out there.
25 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Jordan, We’re really sorry to hear about the difficult time you’re going through. We understand that finding the right cover can be frustrating, especially when dealing with health challenges. If you’d like, please reach out to us directly so we can take a closer look at your cover and see if there are options that better suit your needs.
Since I have resolved all of my issues…
Since I have resolved all of my issues with providing incorrect information and actually received a phone call to ensure I wouold have a better deal I have been happier with the outcome of my original call. I have reduced my monthly payments and have tailored my deal to suit my needs better. The time it has taken with the misinformation on emails was tiresome, but I am up and running now.
18 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Marilyn, thanks for the update and for taking the time to share how things have progressed. We are really glad to hear everything has now been sorted out, that your pricing has been corrected and that your cover is now tailored properly to your needs. We know the earlier back and forth was frustrating, so it is great to see you feeling more confident with the outcome of your original call.
Thanks again for sticking with us while it was being resolved. If anything ever feels unclear or you need a hand in future, we are here to help.
Actual Scam
Waited 75 minutes on hold to be told, no it indeed is correct that I'll only get $18 back on a $400 payment after not claiming anything for a year.
20 mars 2026
Avis spontané
Réponse : ahm health insurance
Hey Lucas,
Sorry for the wait and confusion that’s not the experience we want at all for our members. We’re currently deep into the busiest period of the year, where all our member are reviewing their polices (all at once apparently).
Benefit amounts can vary based on your cover and usage, so we’d be happy to review this with you.
Please send through your membership number via DM or reach out via the ahm app to chat with one of our messaging agents, and we’ll help make sure you’re on the best cover based on your needs and get you the best value.
Excellent customer service
I spoke with Hannah and would highly recommend asking for her if you are choosing your plan.
She took the time to explain everything clearly and found me the plan that suits my needs perfectly.
Thank you Hannah so very much.
17 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Aileen, thanks for taking the time to leave such a great review. It’s wonderful to hear Hannah made the process easy to understand and helped match you with the right cover. We really appreciate your recommendation and will pass this on to her.
Speaking with Lee to initiate my policy…
Speaking with Lee to initiate my return as an AHM policy holder, I couldn't have asked for a smoother experience. All details being clearly covered with such a genuine and helpful operator, is a rare novelty these days. Very happy!
16 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Gavin, thanks so much for the awesome review. Great to hear your return to ahm was such a smooth experience and that Lee made everything clear and easy. Genuine service can feel rare these days, so your feedback means a lot. Really glad to have you back with us. If you ever need anything, just reach out.
Competitive Health Insurance - AHM
On initial contact I found the representative to be friendly and informative. She clearly presented her companies policy features in a clear and concise manner and contrasting those feature to my existing policy. There was no overt or covert pressure to switch insurance, a trait which was appreciated compared to other agents. Highly recommended.
6 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi William, thanks so much for the great review. Really glad to hear your first experience with us was such a positive one. It sounds like our team member gave you the clear, balanced information you needed without any pressure, which is exactly how we want those conversations to feel. We appreciate the recommendation and are here if you ever need a hand with anything down the track.
We have just switched to AHM after 30…
We have just switched to AHM after 30 years at one company. Kara, who answered our call, was exceptional - knowledgeable, helpful, patient and charming. If all at AHM are like Kara I feel I have certainly moved to the right company.
12 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Marion, thanks so much for the wonderful review. After thirty years with your previous fund, making the switch is a big step, so it is great to hear that Kara made the experience such a positive one. She is known for being knowledgeable, patient and genuinely helpful, and she will be thrilled to hear your kind words. We are really glad you feel confident in your move to ahm. If you ever need anything as you settle in, just let us know.
Réponse : ahm health insurance
Hi Christina, thanks so much for the great review. We are really glad to hear our team was helpful!
Shaline the Consultant
Shaline, the Consultant was extremely good. She offered us High level of Customer Service.
She actively listened. Excellent communication skills. She was patient. 10 out of 10!
9 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Visithra, thanks so much for the fantastic review. It is great to hear that Shaline gave you such a high level of service and took the time to listen and communicate clearly. She will be thrilled to hear your 10 out of 10 feedback. If you ever need anything else, we are here to help.
Great service from phone operator
6 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Ian, thanks for the great review. Glad to hear you had a good experience with our phone team. If you ever need anything else, we are here to help.
I WAS VERY HAPPY WITH LEE AS I…
I WAS VERY HAPPY WITH LEE AS I INITIALLY ENQUIRED ABOUT THE PREMIUM INCREASE NEXT MONTH, SHE WENT A STEP FURTHER TO LET ME KNOW HOW TO SAVE ON MY COVER.SHE WAS SO HELPFUL IN COMPARING DIFFERENT COVERS TO SAVE..IT MADE ALOT OF SENCE AND I CHANGED MY EXTRAS COVER.THANK YOU SO MUCH LEE,YOU WERE HELPFUL AND A LOVELY PERSON TO TALK TO.XXX
5 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Amali, thanks so much for the lovely review 😊 Really great to hear that Lee took the time to walk you through the premium changes and help you find ways to save on your cover. She is fantastic at comparing options and making everything easy to understand, so it is awesome that it helped you choose the right extras cover.
We will make sure she sees your kind words. If you ever need anything else, just reach out 💬
Customer service agent Lee was…
Customer service agent Lee was exceptional. Lee went above and beyond . Her knowledge, empathy, compassion and professionalism was 1st class. Lee satisfied our needs, answered all questions asked and made us feel genuinely important. AHM you need to clone this employee.
4 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Mick, thanks heaps for the incredible review. It is awesome to hear that Lee made such a big impact. Her knowledge, empathy and care shine through in everything she does, so it is great to see that reflected in your experience. We will definitely pass this on, it will make her day. If you ever need anything else, just reach out.
Absolutely fantastic help from Hannah…
Absolutely fantastic help from Hannah who explained everything to me regarding choice of Health Cover
Changes to come into effect, costs etc
Very very helpful
4 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Sharyn, thanks so much for the lovely review. Really glad to hear Hannah was able to walk you through everything and make the cover choices and costs easy to understand. She will be stoked to hear your feedback. If you ever need anything else, just give us a shout.
Policy upgrade , perfect for my partner and I.
I had a wonderful lady I spoke with today,Jenni. Absolutely brilliant the way my policy was explained. I understood everything.
Thank you Jenni 😊
4 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Wendy, thanks so much for the wonderful review. It is great to hear that the policy upgrade was a perfect fit for you and your partner, and that Jenni made everything clear and easy to understand. We will make sure she sees your kind words. If you ever need a hand with anything else, we are here to help.
Telephone team are great to deal with
The lady I spoke to, Lee was very good and helped with my query
2 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Joy, thanks for taking the time to share your feedback. It is great to hear that you found our Value Centre team easy to deal with and that Lee was able to help with your query. We will make sure your feedback gets to her. If there is anything we can do to turn that four into a five next time, we would love to hear from you :)
Great Customer service
The rep Lee was very helpful and strived to get me the best deal
2 mars 2026
Avis spontané
Réponse : ahm health insurance
Hi Jan, thanks so much for the fantastic review. It is great to hear that you had such a positive experience and that Lee was able to help you find the best deal. We will make sure your feedback gets to them.
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