Memory Box Avis 3 424

This is the first time I ordered from memory box so was not sure about the service. However, I got regular updates from them about the status of the order, which was reassuring. The order arrived at good time. The actual product was also stunning (an ornate gold frame), and was much better than I expected, so overall no complaints, I'm a very happy customer.

The frames arrived undamaged and are good looking. Easy to place the pictures in and ready to get hung.

Unreliable for international orders. The time they slated it would take to receive my order (3-5 days) elapsed and then doubled with no further information from Memory Box, other than that "your order was completed," i.e. shipped. No tracking information was provided. I reached out to customer service and was informed that the courier had lost my package. I requested a refund of the exact amount that I'd paid (I noted the dollars and cents that I'd been charged) and they shorted me on the refund. When I emailed asking that they refund the full amount that they had originally charged me, they told me that they'd refunded the full amount in pounds that they'd charged, and that the remainder "had been deducted in the exchange rate or something" (their words). They advised I check with my bank. I understand that the exchange rate between pounds and USD changes from day to day, but I feel that they ought to have been able to actually confirm that that was the reason they'd shorted me and were unwilling to pay me the remainder, rather than just dismissing it with an "or something." Customer service is reasonably prompt in responses, but Memory Box UK is not reliable for international shipping or for refunds.

Excellent product, very well made and good value. Well packaged and delivered quickly in spite of its being just before Christmas. Easily navigated website and good customer support as I’d initially written the address wrongly. An altogether positive experience.

Customer service is amazing. I confirmed my order for several frames but then instantly realised I made a mistake on one frame. I emailed customer service that night and received a reply first thing the following morning. Ali was able to support me with my issue and resolve my problem that day. I received my frames the following day, so quick! They were well wrapped, so no chance of damage in transit, and are great quality. Even though the mistake was all mine, I wasn’t charged any extra for it to be rectified. The experience has restored my faith in humanity. Thank you Ali, I’m a very happy lady.

I received my frame quickly after ordering, wrapped well to prevent transit damage, good quality. If I had to give a negative then the inside frame measurement was off, luckily I was able to trim the artwork going into the frame, but if I couldn't have it wouldn't have fit...overall I'm happy

Lovely website, great product. I was amazed by the choice available and the frame I choose was as good in real life. The delivery was quick and the frame arrived well packed.

Ordered two photo frames which arrived reasonably quickly but did take longer than expected.

When the frames arrived they were so light that we thought we’d only received one. But we had both! They were very flimsy and lightweight and the plastic used instead of glass was barely thicker than the film that covered it - it was very flimsy indeed. The quality was very disappointing given the premium price they charge. I gave two stars because I felt guilty giving only one. We had bought a set of frames from another famous seller - these were half the price and infinitely better quality.

As with many companies they asked for feedback. Unfortunately the link didn’t take me to anywhere to give feedback. Shame they can’t even get that right.

Overall very disappointed with the quality and the price. Will not be going back.

The frame unfortunately arrived damaged, contacted them and they replaced it with the same within 4 days, great customer service, will definitely use this company again.

Lovely product, exactly as described. Fair price and very quick delivery. Thank you.

Paid £15 for overnight shipping, no update on order-status a week later, even though I'd contacted Memory-box's contact email multiple times. Contact number is disconnected, and the only way to reach them is via email or through their form. Shipping to a London address shouldn't be this difficult, nor should garnering a response from the business.

Easy to use website, good selection of products. Ordered and swift delivery of a product that was promised. Very happy. Thank you

Really pleased with the two frames we bought, also the fast postage was great as well. And well packaged. Would not hesitate to buy from you again.

Beautiful frame. Packaged really well which shows an attention to detail.

Placed an order on 30th July for X5 frames and a couple of prints costing £100+.

A few hours later received an automated email stating supplier delays mean order won't be dispatched until 11.08 do I want to wait with a 10% refund or cancel for a full refund.

I opted for a 10% refund as I really need a specific size frame however 2 weeks later and I still have not received it. I've had no communication to say the order has now been dispatched since 11.08.

It's impossible to find a contact number on the website and I have sent an email with no reply.

I will will wait a few more days if not will have to request a chargeback via my bank.

Disappointed and I would not recommend.

Excellent service and really good quality products. Despatched quickly and efficiently.

Awful service! Immediately after I placed the order I get a generic covid style email (this is a Saturday evening so the office wouldn’t be open)…supplier delays etc etc, we now can’t deliver and it’s an extra 10 day wait.

The options were refund or 10% discount off the order.

I replied and said to take the discount, they cancelled my order and then blamed me because of their mistake in cancelling (I said 10% refund so Ali took that as full refund).

I naturally informed that they’d made a mistake in cancelling and was told to re-order but I’d have an even more extended lead time!

The whole thing is weird and just feels very unprofessional. I wouldn’t waste your time and just find a more established and reliable supplier for your frames!

Great choice of picture frames and colours in many different sizes. Delivery was quick and my items were well packed. Very easy website. Highly recommend