Mercedes Avis 

Took my car in for service (stoke), when they had finished, I went to start my car, and I noticed the engine management light on (it wasn't there when I arrived (although I knew there was an intermittent fault that appears then goes).

I went and told them about it, and they said they'll take a look. A guy came back out, and tried to imply that it WAS already there when I dropped the car off due to the fault log being the same when it appeared, but this could still mean they triggered the fault that I knew was there previously.

But that itself wasn't the issue, my issue is that they cleared the fault, when I asked what the fault was, I was told I needed to pay £200+ for them to diagnose it?? Surely they already saw the fault on the OBD metre in order to reset it? But they still wanted me to pay for them to diagnose it.
I thought this was a clear money making scam.
I'm already paying a monthly service and MOT subscription and they still tried to take more money for something they already knew about. Terrible service

Mercedes-Benz of Cambridge is the worse I have seen anywhere. I have been driving S Class Mercedes Benz cars since 1990 in 3 different countries and found the Cambridge service centre a bit like British Rail. They sent the car back dirty and with the engine management light on. They did not bother phoning me about the tyres but told me when I went to collect the car and told me I would need to wait a month to get a slot to have the tyres replaced. Would not you phone and say that the engine managment light is on and run a test to find out why when you know the customer has an MOT due???

The only thing they seemed fixated with was that I allegedly needed 2 new tyres. I thought it was odd as the tyres had been changed just 2000 miles before. When I went to the local tyre shop, (to avoid a one month wait to get tyres via Cambridge Mercedes) I was told there was absolutely nothing wrong with the tyres.

Cambridge Mercedes also did not have the pollution testing equipment to carry out an MOT and phoned me at 7pm the night before to tell me that they would not be carrying out any MOT. After Cambridge Mercedes did a service (the A service) on the car, and forced me to find some other place to get the MOT done (the car only has 25000 miles on it), I was told by the independent MOT mechanic Cambridge Mercedes had missed a small fuel leak from a faulty pipe and that the door hinges had not been serviced on the car.

Long waits, really bad service, and no space to park your car safely. I was trapped for 20 minutes when I went to collect my car because the service people brought my car around to the front and parked it in a tiny space where it was soon blocked in by other cars, which it took them 20 minutes to move. Some centres walk you to your car, if you have an S Class or Maybach.

Another downside is that at the Mercedes Centres elsewhere they come and collect your car and drop it off to your house, if you are on the service plan--but Cambridge Mercedes just say they are short staffed. No cold drinks and cheap coffee.

Absolutely a joke of a place given that people are paying between 100k and 200k for an S Class. The Sydney and California Mercedes Centres are vastly superior. If one has been to a really good service centre, they see the difference in one that is really badly run.

Mercedes-Benz of Cambridge needs a full audit from Mercedes head office, it is relying on a monopoly and people not wanting to drive miles to find a decent Mercedes service centre. That it takes 30 minutes to collect a car is also a joke. The place is a complete shambles with rude and rough looking staff.

I will drive to another city from now on even if it is a 2 hour drive, there is no way I will ever take the car back to the Cambridge centre.

I am 85 years old so difficult to take my car for service to Colindale. Sally kindly arranged for my car to be picked up and brought back. Service and all checks were done very well. Thanks to all concerned.

I bought a 2012 Mercedes C class when it was 3 years old and it had 40k miles on the clock. It is awesome. It’s now got 158k on the clock and it’s still going strong. I keep thinking should I swap to a newer car… but why? Mercedes Stockton are expensive but helpful, so I use a local car mechanic for repairs. We have been so impressed we own 3 Mercedes in our family now, all bought used…

Mercedes Benz of Temple Fortune Service is TERRIBLE
I want to add about the service Mercedes Benz of Temple Fortune (London) . In 3 years I did twice service with them and once at Chelsea. Disappointing when there was a problem with the wheel sensor last year. After going to the dealer with problems I paid more than £800. Two months later, the same problem persisted. I tried to note them, but they were silent. The problem go away, then reappear. Finally in the spring, I applied to Temple Fortune to fix my car, which the previous problem had not done. This time they did nothing, but I had to pay £222 for the investigation. In the end, I found a reliable private garage and the problem was solved. I paid £7 for the wheel sensor and £20 for the works. A total of £27. Now It's been 3 months and no problem. For example MB of Temple Fortune this problem not solved and cost over £1200. By the way. I did the car maintenance service that I used before at the MB dealer. Service cost £300 including all filters and labour. MB already asked for £1000 for the same service!
I should also add that when changing all the filters, the mechanic of the private garage showed what the old filters looked like, which were supposedly changed a year ago.. They only changed oil filters and oil in those 3 years. The fuel and air filters have not been changed since the beginning of the car registration.
Money for nothing.
Do not trust auto centers.
NEVER

Mercedes Colindale

Disappointed

Better service on lower cost brands .

Appalling service from Mercedes UK. We have a 3yr old GLE and the rear shock absorbers failed under 30k miles. Mercedes UK made us wait with a vehicle that should have been OTR almost 12 weeks for parts they are still fitting daily in mass production. Totally unacceptable customer service from a brand they believe is premium.

Don’t buy a Mercedes poor quality made to look good !
Security systems are pathetic thieves steal these easily. Expensive to repair like really expensive. Sterile ride boring to drive. Customer service awlful as well which was a surprise. Sorry to be so negative but everything was painful until the point it was stolen off the drive with ease by thieves. At least I can move on to another brand now.

The AdBlue system has a fault that was diagnosed by to independent garages, however they were unable to reset the fault, despite the AdBlue being topped up so recommended going to my local Mercedes dealership in Solihull. On booking the appointment I was told the engine diagnostics test would cost £175. Though not happy, as I already had the fault codes, I thought at least they should be able to confirm the fault codes a provide a solution. After he first hour I was told they still didn't know what the fault was and it would require another 2 hours and addition cost of £350! This wouldn't guarantee that they would find and be able to fix the fault. I refused to pay and have brought the car home. Very frustrated with the lack of knowledge and professionalism shown by this dealership.

Mercedes Benz Colchester

Have used this branch for years without issue but am unsatisfied with my latest dealings.
My car went in for a recall and while it was there I’d asked them to quote for new disk pads and fuel cap cover. Whilst there I was advised I needed 2 new tyres and wiper blades which were fitted and paid for on the day. I was quoted £457.98 for pads and £45.36 for the fuel cover and was told parts would need to be ordered and I’d get a call once they had arrived.
10 days later and no call received so I called to chase to be told the job had dropped off and parts had not been ordered and was quoted over £100 more for the fuel cap cover. Asked if anything could be done as I’d been misquoted and parts had not been ordered and was told I’d get a call back which I’ve not yet received.
Needless to say I will be taking my business elsewhere in future.

I received a recall for my 2021 Mercedes EQA, to fix a steering risk. After 13 minutes wait, I was told that I could have an appointment to fix it in August, or a drop in appointment that couldn't be booked, wait time would depend on how many go there first!
When I bought the car, the handover was done my a young woman who didn't understand how the car worked, and then disappeared for 30 mins to complete the paper work.
The car is uncomfortable, and trim quality disappointing. I cant wait to go back to Lexus.

Mercedes at Southport - always had great service from them. The Sales and Service Team are a delight to work with. They try their utmost to assist with queries. Today I went in to ask them to assist with setting some functions in my car and Andrew from Reception was most helpful. He was patient and supportive to my many little requests. Andrew has deep product knowledge and such a gem! I hope that they will keep up their great services and I will definitely go back to them should I need another car. Cannot say the same for some of the other branches ......

I am extremely disappointed with my experience at Mercedes-Benz, particularly the Coventry branch. I purchased and picked a car that was advertised to achieve the highest mileage for an electric car. but shortly after driving it, I noticed that it did significantly less than promised. When I reached out to the dealership for support, I was met with nothing but frustration.
I purchased their chosen flagship car the Mercedes Benz EQS, and was guaranteed that the car would travel a range of 460miles. This simply is not the case and I was mis-led and
Mis sold this car. The car actually does 200 miles before the battery runs flat. This is false advertising from Mercedes.
After an initial talk with the Coventry branch, the car was taken off my hands for testing, they claimed there was “nothing” wrong with it. I took it back, drove it myself and again found that it was doing significantly less miles than advertised. Again, they reassured me that the drive range would be 460miles, but this car only gets to 200 miles before it completely dies.
This is supposed to be the flagship car of their brand, I would highly NOT recommend that anyone purchase this as the car is falsely advertised.
There was absolutely no after-sales support. The staff at the Coventry branch were incredibly dismissive when I tried to address my concerns. They showed no interest in helping me resolve the issue, making the entire experience feel like a waste of time and money.
Furthermore, after leaving the car in their hands I was given no follow up updates, and not phonecalls to tell me how things were looking. I got met with a demand for the loan car to be returned to them, before they had even told me mine was ready.. and just to top this off, I was given a Mercedes Benz EQE, WHICH WAS TERRIBLE, and again misleading on the mileage!
For a brand that prides itself on luxury and quality, the customer service was abysmal. I expected a much higher level of professionalism and care. Unfortunately, my experience has left me with a very negative impression of Mercedes-Benz. I would not recommend this dealership to anyone looking for reliable service and support.
I would definitely not recommend there Mercedes EQS flagship.
Do not buy.

From the moment we walked into the dealership,greeted by the lovely reception ladies to the time of our initial enquiry, at the AMG event to the delivery of our new car, the whole experience was nothing short of a complete pleasure @ Mercedes Benz of Chelmsford
Ryan’s has a passion for the AMG car industry he was the AMG SPECIALIST and it shows. He’s professionalism is on another level we felt he had our best interests in mind, wasn’t pushy or aggressive whatsoever he was an absolute delight.We also had the pleasure of dealing with Georgia (sales executive ) who was also very friendly,professional and incredibly knowledgeable,Georgia made us at ease through the whole process.
Every promise was kept, every little detail was expertly attended to, and every request was fully responded to. Once again thank you to Ryan & Georgia
who went above and beyond to meet with our every requirement and seemingly effortlessly exceeded our expectations. Both demonstrated transparency and straightforward approach and exceptional customer service skills which made us feel valued with our purchase.
buying a car at Mercedes Benz Chelmsford is the go to place .was a wonderful experience, thank you

Cambridge Mercedes Benz are at best useless, the staff are arrogant, do not return calls and take very little interest in the questions you ask. Manned by youngsters who are not trained correctly obviously

Mercedes Branch: COVENTRY.

The customer service was outstanding from: Viveak, Ali, Mohammed -(Iffty) and Michael from start to finish they keep me posted with my purchase of Mercedes A-Class Saloon A 200 AMG Line Executive Saloon the product was exactly so far what I was looking for, however, we had few hiccups on way to get car taxed, but eventually this was sorted and Iffty went out of his way to deliver the car to me I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item. I was very impressed with the quality of the service.

Bob Patel

Since purchasing my car, I have always relied on Mercedes in Colindale for all my needs. However, their service has consistently been disappointing. I constantly have to follow up with them to get updates on my car, and during my last visit for an MOT, I was deeply upset. It was a rainy day and when I went to collect my car, I found it wet inside with no protective measures taken. Additionally, they had disconnected my traffic camera and failed to reconnect it after the service. Unfortunately, I didn't realize this until a few days later when I had to pick up my dad. This situation could have put me at risk in the event of an accident, as I wouldn't have been able to provide any evidence with my traffic camera turned off. Furthermore, when I called my advisor to inquire about the total cost of the service, as I was unsure if I would be able to collect the car myself, I was given a price over the phone which turned out to be an additional £170. When I questioned some of the charges on my receipt, my advisor couldn't provide a satisfactory explanation and had to seek clarification from the office. Clearly, their prices do not align with the level of service they provide.

I have never had so many issues with a company before in my life.

I purchased a Mercedes EQA 250+ Premium Plus on 17-08-2023.

Within the first drive home I noticed an issue with the windscreen whistling, I called them up and they booked me in for them to diagnose it, they found it to be an issue with the windscreen and told me that they need to get a 3rd party to fix the issue. I was left with the whistling windscreen for 2 months until they finally booked me in. It then took 4 attempts for them to fix the issue.

I drove the car away thinking everything was fine, but within a month I noticed more issues, parking sensors going off randomly, detecting cars in front of me when there was nothing there, auto high low beam headlights not dipping. I have pictures and videos of this going back to October 2023 less than 3 months after picking up the car.

After another attempt to fix the car and then the emergency brake being taken away from me when there was nothing around me, I started the rejection process.

I was told I would get a solution in 8 weeks.
Carl Ranchod the case handler for the complaint was next to impossible to get hold of, never at his desk never letting me know that there was a delay. it took over 10 weeks to come up with a final response, and they told me that because they cant diagnose the issue they will offer me £250 as an apology.

Mercedes Northampton have had my car for months on end, passing me between bottom end A classes to then an EQA 350 which still wasnt as specced out as my car I have been paying over £600pm, to be completely messed about.

For me it was never about the money, it has been about the constant issues I have had with Mercedes and 9 months of inconvenience, not even replacing the sensor when the emergency brake was taken away from me and just telling me to take the car back because they cant diagnose it.

Mercedes Northampton were telling me that they were doing extensive testing on the car, the car has done 50 miles in the 4 months that they have been diagnosing it, the car has sat still since 10/05/2024 its now 30/05/2024, they just unlocked the car and locked it so that it looked like they had been working on it.

I have never known such a pathetic company with such awful service and complete disregard for their customers. I will never buy a Mercedes again, I will take this to court and fight my corner.

Offering me £250 to shut me up was like putting two fingers up and spitting on me.

I took my E class to Mercedes Binze in Bristol city to have Service B and that Service have got changing engine oil and changing air filters it comes out they did not change the oil engine and they did not change the air filter so be aware by taking your car to them or trust them I am very disappointed.

**Review for Mercedes-Benz UK Service Centers: Leicester and Loughborough**

I am a loyal Mercedes-Benz owner, with two vehicles: an E-Class and an ML. Unfortunately, my recent experiences with Mercedes-Benz service centers in the UK, particularly in Leicester and now Loughborough, have been disappointing.

Initially, I had my vehicles serviced in Leicester. The service there was far from satisfactory, prompting me to switch to the Loughborough location. Initially, the service at Loughborough was an improvement and met my expectations. However, my recent experiences have mirrored the poor service I received in Leicester.

A service that should take no more than two hours has now extended to four hours and counting, which is unacceptable. The efficiency and quality of service at Loughborough have significantly declined.

Owning two Mercedes-Benz vehicles, I had higher expectations for the brand's service. Unfortunately, these experiences have made it clear that this will be the last time I purchase a Mercedes-Benz. The level of service I expected from a luxury brand is simply not being met. The slogan "Vorsprung durch Technik" seems to only apply to Germany, as my experiences in the UK have been far from exemplary.

Furthermore, the complaints process is equally frustrating. Being directed to complain to a UK car ambassador is both cumbersome and ridiculous. This level of bureaucracy is unacceptable and only adds to the dissatisfaction with the overall service experience.

In conclusion, my patience with Mercedes-Benz service in the UK has run out. This will be my last visit to this shoddy place, and I will not be recommending Mercedes-Benz to anyone based on these experiences.