Mermaidway Avis 25

The dress I received is nothing like the dress I ordered. Mermaidway is a blatant scam.
Every aspect of the dress I received is different than the one pictured on the listing of the website including the material, color, quality, and finish/sheen.

They will NOT refund you back on the original payment method, only in terms of credit to their fraudulent store.

Unfortunately this is such an upsetting experience. You see nice photos on the website. And the impulse is to go and purchase it and after arrives it’s such a disappointment after disappointment. Don’t waste your time. Fabric it’s terrible, size it’s a mess and not worth at all.

This store is a scam. The dress is defective and the material is very poor. It is like a 2-year-old toddler size. They sent me a defective dress and they said Pay your refund shipping and the refund will be a store credit card. Don’t buy anything they will be scamming you.

There were some issues with shipping but customer service was able to follow up and make sure that I received my packages.

This company is a joke. Their policy states that if it doesn’t fit as expected and returned within 14 days you can get refund or exchange, but they have now stated that the policy “clearly” states fit problems is store credit only. Which is a LIE. The dress came from China although the website shows Florida. I paid $150 and it came in a plastic bag and VERY VERY cheaply made could have got better quality from SHEIN, Fashion Nova or Temu. DON’T WASTE YOUR MONEY!

“Mermaid Way
REFUND POLICY
If you find that your item doesn't fit as expected, we are more than happy to facilitate an exchange or return as long as the following conditions are met:
• Items must be shipped out within 14 calendar days from the date you receive your order, as evidenced by the courier's tracking information.
• Returned items must be in their original form (not worn, altered, or washed) and have all original tags/labels attached.”

I got a dress from this brand and I really love it. The quality is honestly better than I expected — the fabric feels nice and it fits perfectly. It looks just like the pictures too. Super happy with my purchase! Thank you thank you thank you

i’ve bought It Girl mini dress with a pair or earrings from Mermaid Way and I’m so happy with my purchases! the dress is super cute, and the quality is way better than I expected for the price.

Scammer. I bought one dress and a simple top for $160, and they both look like Halloween costumes. They don't even provide me with an order number when the order is processed. There is no way you can return them. This company needs to be shut down.

Do NOT ever buy from them. The quality is trash and they won’t give you a refund only store credit on top of paying a $10 return shipping fee!!

Do not buy from this company! I tried to post a review on their website as a warning to other potential customers, but they didn't end up posting it. I bought this dress to wear to a wedding and it was too big for me. The quality of this dress was also extremely disappointing - the materials were cheap, threads hanging off and the straps were flimsy. It took almost 3 weeks for the order to arrive because it came from China. The return process (where you can pay for your own postage or be charged $10 for a return label) was also annoying and misleading. They do not issue refunds to your original form of payment - only refunds for store credit. So now I'm stuck with store credit that I do not plan on using and am out $166. What a scam!

I ordered four dresses from them and only received three. The quality is cheap and they are nothing like the pictures shown on their website. They also do not offer a refund just store credit which is horrible because I will never be ordering from this website ever again. Buyer beware!

They are scammers! Do not order anything from them! They are sending cheap 1 dollar Chinese dresses, horrible quality and huge size! Not even matching on photos! I ordered 4 dresses which cost me 500 USD and get absolutely trash! You even can’t wear them! Stay away!!

I needed to update my email address on my order and they responded so quickly and were super friendly. They were helpful with everythin and their service is incredibly fast. I love this team, the brand and their styles!

Awful- The swimsuits are thin and terrible quality for the price. Sizes are all over the place with one piece that I ordered being huge (was even too big for my husband!) but I ordered an extra small.
No returns and if you try to escalate to return they try and charge you a $10 restocking fee.
Terrible brand and customer service.

I bought It Girl corset dress for my bd. Everyone loved my dress it fit me perfectly and sexy 10 outta 10

This company does not let you post a negative review on their website. Also they don’t include hip measurements when you’re buying a dress because I ended up having to exchange a dress for a larger size and it still wouldn’t fit. At this point I just refuse to pay another shipping label to return the dress and am stuck with a useless $100+ dress that is unflattering on me.
Update: they just flagged this review for having defamatory content on it so I had to adjust my original review. I also realized they erased my instagram comment warning others. This company really is deceitful and I wish I would’ve known that before I spent my money here.

This is the worst company. I literally never write reviews but I’m beyond disappointed in their “policy” and customer service. I for one ordered a bikini that was so cute in the photo and once I received it it looked so different. The material was not swimwear material and was cheaply made compared to the way the photo is advertised. It fit me horribly and I decided to reach out to customer service to see what I can do about returning the item. I let them know that I did not remove the panty liner and that I tried it on it did not fit and they told me they’re policy is no refunds no exchanges.. I asked them to speak to a supervisor because I spent $100 on the bikini and am unable to wear it or even salvage it somehow and they ignored me for a couple weeks. I’ve then attempted to reach out again and somebody else told me that unfortunately they couldn’t help me because I already passed the 14 day window for returns.. I was very confused because that’s not what the first person said.. I then sent them screenshots of my messages from a month ago with the last customer representative and let them know that I emailed them a month ago and those are the responses that I got and then when I asked to speak to supervisor nobody responded.. they then went on to send me this…

Hello Michelle,
We understand that this may be disappointing news, but we hope that you can appreciate that our policy is in place to ensure consistency and fairness to all of our customers. As a business, we take our policies seriously and strive to provide clear and transparent guidelines to our customers.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. Please do not hesitate to contact us if you have any further questions or concerns.

I will not recommend this company to anybody I really don’t understand how these people are in business I just literally threw away $100.. people that have policies like this are companies that know that they’re selling a product that’s not great and will get many returns if they allow it.. there is nothing fair about this.. don’t make the same mistake I did giving a new company a chance.. big big mistake.. I’m sure im not the first nor the last person that this will happen to..

scam. they don’t put up bad reviews and don’t refund you sipping + charge you to return. I bought a dress and it was not as advertised. the zipper was supposed to be on the back but it was on the side. the material felt like costume material and was completely see through. i am writing to warn potential customers. i wish i would’ve done more research on this site :(

The “bathing suit” I ordered came out to be a bodysuit that I can’t wear as a bathing suit because of the snap at the bottom. It had a hole in it once it arrived. I actually hate the item. Scammed out of 75 dollars for a piece of fabric. DO NOT ORDER FROM HERE

Whatever you do, DO NOT order from Mermaid Way! Guaranteed the item will not fit and when you return, you pay for shipping and they will refuse to refund you. This company is awful to deal with. Save yourself the time and money.