Gostei muito do atendimento. As duas Patrícias foram super atenciosas e simpáticas, e a Dra. Carolina também me atendeu muito bem. Me senti muito bem recebido por todas. Obrigado pela atenção!
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Lisez les avis des autres
Fui atendida pelo ortopedista Dr Gabriel para obter uma segunda opinião sobre um problema na mão. Dr Gabriel muito gentil e claro me deu todas as explicações necessárias. As recepcionistas muito amáv... Voir plus
Ja estava haviam duas semanas, com muita dor no meu ciatico. Decidi procurar uma Clinica brasileira, pois confio nos profissionais que la trabalham. Fui muito bem atendida, pelas meninas da recepcao,... Voir plus
L'entreprise a répondu
Imensa gratidão a clínica Messina Doutor Flávio As maravilhosas recepcionista que me ajudou muito ! Doutor Gabriel simplesmente fantástico! Nao tenho palavras para agradecer O carinho a paci... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Brazilian and Sul-American private doctors in Central London.
Coordonnées de contact
Pinnacle House 23-26 St Dunstan's Hill , EC3R 8HN, London, Royaume-Uni
- 02073722497
- info@messinaclinic.co.uk
- messinaclinic.co.uk
4,7
Excellent
152 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Réponse de Messina Clinic
Hello Tais!! Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear that you had a positive experience with our team. We're always here to provide you with the best care possible!
Warm regards,
Messina Clinic Team
Great experience!!
Great experience! Greeted by a coffee, Dr Camila was very knowledgeable and informative, she listened to everything i said and her explanations were very clear. Definitely recommend this top notice clinic!!
9 décembre 2024
Réponse de Messina Clinic
Hi Paolo! Thank you for your kind words! We're so glad you had a great experience and felt well taken care of Dr. Camila and our team always strive to provide clear, informative, and compassionate care. And of course, we love welcoming our patients with a warm cup of coffee! 😊 We truly appreciate your recommendation and look forward to seeing you again! 💙
Warm regards💙
Messina Clinic Team
Réponse de Messina Clinic
Hi Anon! Thank you for your kind words! We truly appreciate your trust and are glad to hear you had an excellent experience with Dr. Azzini. Looking forward to seeing you again!
Warm regards💙
Messina Clinic Team
Very good services
Very good services, professional doctors that care about their patients.
3 décembre 2024
Réponse de Messina Clinic
Hi Juliano! Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a great experience with our team. Our doctors are dedicated to providing professional care and ensuring every patient feels valued.
We look forward to serving you again in the future!
Big thank you from Messina Clinic Team!
It was good!
23 novembre 2024
Réponse de Messina Clinic
Thank you Roseli. Messina clinic team are very pleased to know that you are satisfied with the care you received from us.
All the best from Messina Clinic team.
quick service from doctors and staff.
11 novembre 2024
Réponse de Messina Clinic
Hi Ana Paula! Thank you so much for the 5-star review! We're thrilled to hear that you had a positive experience with our team. Providing quick and efficient service is always our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!
Messina Clinic Team
Réponse de Messina Clinic
Hi Celso !! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Messina Clinic once again. We look forward to see you in the future!
From the moment I arrived until I left
From the moment I arrived until I left, I was treated very well. Dr. Carol is very friendly and competent. She explains everything in great detail. The receptionists and nurses are also great. The energy of this group is great. Congratulations.
26 octobre 2024
Réponse de Messina Clinic
Hi Rosa Maria, Thank you so much for your kind words and wonderful review! We're thrilled to hear that you felt so well taken care of from start to finish. Dr. Carol and our entire team truly strive to create a warm, welcoming environment, and it means a lot to us that you noticed. We'll be sure to share your compliments with our receptionists and nurses, who work hard to make each visit a positive experience. Thanks again for your feedback—it’s a pleasure to have you as part of our patient family!
Atendimento muito receptivo
Fui muito bem atendida e no tempo marcado ! As recepcionistas muito atenciosas e sempre respondem rápido no WhatsApp
25 octobre 2024
Réponse de Messina Clinic
Ola Alessandra !! Muito obrigado pela sua avaliação e por compartilhar sua experiência positiva! 😊 Ficamos felizes em saber que você foi bem atendida no horário marcado e que nossa equipe de recepcionistas foi atenciosa e ágil no atendimento pelo WhatsApp. Trabalhamos para proporcionar a melhor experiência aos nossos clientes, e seu reconhecimento é muito gratificante para nós. Conte sempre conosco!
Senti confiança e segurança desde a recepção, à consulta com Dr Caroline Fontana até aos exames feitos na própria clínica. 🥰
Eu me senti bem tratada, me senti cuidada.
Vi eficiência, organização e precisão no atendimento desde a recepção.
Obrigada por existirem em UK.
Parabéns meu povo!
Vejo vocês em breve.
7 octobre 2024
Réponse de Messina Clinic
Ola Mara Sueli!!!
Muito obrigado por suas palavras tão carinhosas! 🥰 Ficamos extremamente felizes em saber que você se sentiu confiante e bem cuidada desde o momento da recepção até a consulta com a Dra. Caroline Fontana e os exames na clínica. Nossa equipe se dedica diariamente para oferecer o melhor atendimento, e é gratificante saber que isso foi refletido na sua experiência.
Estamos honrados por poder fazer parte da sua jornada de saúde aqui no UK. Será sempre um prazer recebê-la, e já estamos ansiosos para vê-la em breve!
Um grande abraço de toda a equipe da Messina Clinic.
Very friendly and helpful
Very friendly and helpful. The doctor really listened what the patient is saying. This is very important for me.
12 septembre 2024
Réponse de Messina Clinic
Hi Priscila! Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience and felt truly listened to during your visit. Patient care and understanding are our top priorities, and we're glad it made a difference for you. We look forward to continuing to provide you with the best care possible!
Réponse de Messina Clinic
Hi Lays, thank you so much for your kind words! We're thrilled to hear that you consistently enjoy our service. Your continued trust and support mean the world to us, and we look forward to serving you again soon! 😊
Réponse de Messina Clinic
Dear Renata, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with both our dermatologist and gynecologist. Our team is dedicated to providing the best care possible, and we're grateful for your feedback. We look forward to seeing you again!
Réponse de Messina Clinic
Thank you so much Santos for your kind words! We're thrilled to hear that you found our team polite and professional. Providing excellent care and service is our top priority, and your feedback is greatly appreciated. We look forward to continuing to serve you!
Everyone is so kind and helpful
Everyone is so kind and helpful, answers all your concerns with a smile on their face and it was overall very lovely
7 août 2024
Réponse de Messina Clinic
Thank you Natalia for such a kind review. Thanks for sharing your positive experience with us, it was a pleasure to have you at Messina Clinic.
Professional care by dedicated people.
The reason my experience was a great one is because, very seldom when it comes to quality of service in the UK, do you find highly competent, highly professional, and genuinely caring people doing such a good job.
The genuine care the doctor gave me, the depth of her knowledge, the sincerity that everything was explained by her as well as the nurses, and the administrative staff were genuinely wonderful. Praise needs to be given when it’s deserved, truly wonderful healthcare.
29 juillet 2024
Avis spontané
Réponse de Messina Clinic
Hi Michael !! How sweet are your words! We are very grateful for you sharing your experience with us. We are very happy to know that our team looked after you well.
Thank you for choosing Messina Clinic take care of your health. We are here to support you on your happier and healthier journey.
Very good experience.
It was my first appointment at Messina Clinic and I am pleased with the experience. The receptionists, nurses and doctor provided a great service. They are caring, knowledgeable and pay attention to what we need. I recommend it.
18 juillet 2024
Réponse de Messina Clinic
Thank you Marta. Messina clinic team are very pleased to know that you are satisfied with the care you received from us.
Brazilian care with British flair
Knowledgeable, caring and friendly staff. I recommend it to anyone, Brazilian or otherwise. Highly recommend it.
3 juillet 2024
Réponse de Messina Clinic
Thank you Renee for your review. We are very pleased to know that you received the best care from our team and you are satisfied with it.
Sua investigação interna está ERRADA
Sua investigação interna está ERRADA. Pois minha mulher foi examinada sim pela Dra Priscilla que não encontrou nada de errado.
Vocês não precisam escrever (gritar online) palavras em letra maiúscula para justificar a incompetência de seus profissionais. Vou fazer o mesmo pra ver se fica claro.
Minha mulher JAMAIS JAMIAS ouviu da NHS q sua gestação é geriátrica, ela ouviu da genecologista da clínica MESSINA tal palavra e associação. Termo esse q está sendo revisto pela NHS já q muitas mulheres decidem ter filhos depois dos 30 anos.
Minha esposa NÃO procurou essa médica para segunda opinião queríamos um obstetra para acompanhar a gravidez, tirar dúvidas e receber acolhimento já que não moramos no Brasil e qdo buscamos um serviço brasileiro em Londres queremos O MESMO atendimento do Brasil.
A Dra em questão precisa de uma reciclagem e a clínica precisa trocar a galera que cuida de responder clientes insatisfeitos com seus profissionais.
Não adianta escrever termos “ difíceis “ para justificar o injustificável!
15 juin 2024
Avis spontané
Réponse de Messina Clinic
Sr Mello, sinto muito que o Sr e a Sra sua esposa estejam insatisfeitos e insistam em continuar a deixar comentários alegando não terem sido acolhidos por nossos profissionais.
Infelizmente, nossas investigações estão corretas e o Sr não estava presente na consulta de sua esposa, portanto não pode afirmar como correu a mesma.
E não estamos tentando "gritar online" para justificar nada pois não precisamos disso, sugiro que volte em seu primeiro comentário e veja o que escreveu, com letras maiúsculas, a resposta foi somente reproduzida da mesma forma para enfatizar exatamente como o Sr fez, me parece que esqueceu o que escreveu e quem está "gritando"?
Mas, sinceramente sentimos muito por toda essa frustração que estão sentindo, e volto a reafirmar que nossos profissionais acolhem todos pacientes de forma empática e humanizada e se dispõem a ajudar no que podem dentro de suas limitações profissionais em Uk, e foi o que a Dra fez, explicou e deu toda orientação para sua esposa sobre acompanhamento da gestação.
Quanto à reciclagem, nossos profissionais fazem anualmente vários cursos e vão a vários congressos para se atualizarem regularmente, mesmo porque há avaliações anuais dos órgãos de revalidação em UK, então quanto a isso, não se preocupe.
E por fim, não temos uma "galera" que responde clientes insatisfeitos, temos uma equipe de profissionais incríveis, que entram em contato com todos pacientes que tenham qualquer problema de insatisfação e cordialmente nos contatam para conversar e tentar resolver de maneira cortês.
Se o Sr quiser entrar em contato para discutir mais detalhadamente o assunto, estamos à sua disposição e sempre estamos abertos para ouvir nossos pacientes e entender suas queixas.
Desejamos tudo de bom ao Sr e a Sra sua esposa e que encontrem os profissionais que almejam.
This clinic is disrespectful
This clinic is disrespectful, the cost of a consultation is £180 pounds + £145 pounds for an exam carried out by them so that the patient receives their results via email, without even wanting toget an answer or advice from the doctor.
There is no free return, if you want to know your result with the doctor's explanation you must pay another £60 pounds, something that should necessarily free.
Disappointing to have to go a 5 minute return and pay £60 pounds extra.
A total of £385 pounds thrown in the bin.
This clinic treats patients like pound notes , they don't care about you or your health.
1 juin 2024
Avis spontané
Réponse de Messina Clinic
Vitoria, thank you for your feedback. We take all patients' comments and opinions on board. But I am sorry to say that your comments are very disrespectful with our professional ethics as it does not reflect the true facts.
Firstly, consultation prices are very competitive for a private clinic in central London, we often review our prices to ensure that we are accessible for all whilst remaining competitive among others in the industry. I would suggest that you do your research before making such claims. Prices in other clinics can range from £150 - £300 for follow-up appointments.
Even though we are a Brazilian Clinic we follow the legislation to practice in UK not Brazil please bare that in mind when visiting our establishment, as operationally we differ from customs from Brazil. Our uniqueness to our service is our patients get the privilege of a personalized service in their own language but in line with the CQC guidelines.
Please bear in mind that every private clinic charges for their professional's time and Messina Clinic is no exception to this rule.
Secondly, we have a dedicated customer service team who inform to every patient all of this information as they need to know before booking and attending consultations, including information about all our fees for follow-ups. We give all information by phone and email plus you have read and signed the consent forms which is sent to all patients confirming that you read and agreed with our terms and conditions including any and fees (forms are in both in English and Portugues in the case patients do not understand English).
Lastly, Just to confirm that you have previously attended an appointment to see our gynecologist and you paid for the follow up so you were well aware of the charges and our protocol.
As per your comments, Dr Priscilla's consultation does not last 5 minutes, Dr Priscilla always takes the time she needs based on each of her patients and often overruns. She is an excellent professional with attention to detail to ensure that she explains thoroughly to patients any examination results they may have and they are often very comprehensive and would take at least take 30 minutes of the follow up to explain to any patient.
Regarding sending any results via email we are able to do this but we often recommend that you see a doctor with a follow up appointment to explain results that sometimes only a trained doctor can explain.
Our customer service team sent your results at your request because you refused to pay £60 for your follow-up as part of your initial consultation to have it all explained to you and seek any further treatment that may be needed based on your results.
After sending you your report via email, as expected, you did not understand the results and made a complaint to our customer service team.
Messina Clinic is committed to give all our patients the best humanized care with empathy and personalized service. Many like you want a custom service in their native language but patient need to understand that we are not NHS and if they cannot afford the fees for the private service they should seek services offered by the NHS.
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